Wishlists don’t work
I spent hours curating the perfect wishlists for my new place, only for the app on both my phone and iPad to not allow me to view my lists. I deleted and redownloaded the app, restarted my devices. Still didn’t work.
Terrible
The app is absolutely terrible and does not work at all, can not sign in to account, can not purchase anything. Needs a lot of work
Horrible
You can’t order online, it takes forever, and it freezes continuously
Order status glitch
App overall seems to work fine but I have noticed that it struggles with the accuracy of my order. It shows items that have been delivered as pending and items half delivered the same way. I also noticed that I have to semi sign in each time I go into the app, it is a bit odd because it seems to know who I am but when I want to know more about my order I suddenly need a passcode to proceed which it would seem like it should not know anything about me until I sign in then it should be good to go until I sign out or close the app
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S.L.O.W.
It’s like having a dialup on your phone. It lags and it’s slow. The app looks and acts like the main website and that’s with WiFi. Needs a serious upgrade.
Low quality and Worst fitting
I bought Queen bed but very low quality and worst fitting. Don’t buy. Now recommend.
Not Working
When you select an item to view in your room it tells you to download the app … when you’re already in the app.
What happened
I love this app but lately it doesn’t load and I have to go to the website which is fine but the app is just easier.
Insufferable
Every single time i try to log in, i have to sign up! Its super extra slow as well ! Its really frustrating!
Broken Wishlist Function
The wishlist function doesn't save items.
Appallingly Bad
Decided to try this app to find some needed furniture. Found an item I liked and purchased it through the app. The charge was made to my bank account. No confirmation of order. Been trying to contact their customer service for days to no avail. Estimated wait time is over an hour on hold, I wait for 40+ minutes then it hangs up. Tried online chat, 144th in a queue that never moves. I guess my $300 is out the window with no recourse. The app is buggy, laggy, locks up. Learn from my mistake and avoid these fly-by-night con artists.
Finally received my coffee table after a couple of months. Unboxed it, assembled it, realized it was broken in several places. After wasting hours trying to get through to their nightmare customer service, they want me to re pack the broken table and ship it back to them at my expense. This company is garbage.
Finally received my coffee table after a couple of months. Unboxed it, assembled it, realized it was broken in several places. After wasting hours trying to get through to their nightmare customer service, they want me to re pack the broken table and ship it back to them at my expense. This company is garbage.
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Beware! Stop! Don’t Do It!
Do NOT download this app. Because if you do, and if you buy something from Bob’s, there is a 100% chance your order will be wrong, and a 99.9% chance your order will be damaged on delivery. This company has trash furniture and don’t care about their customers. I would rather sit on a pile of gravel instead of buying furniture from Bob’s.
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AR doesn’t work
AR doesn’t work for IPads
AR does not work
AR not working, just stuck on the beginning screen of scanning. UX is also not the best on the app, I feel like I’m on the website just on an app.
Augmented reality is amazing
I just moved into my own place for the first time. It's one thing to measure everything out, but the augmented reality feature is beyond valuable. I was able to see that the sectional I wanted was much too big for my apartment and found something that would fit a lot better. It's also a lot of fun to place things in your living space to see how it would look. I really enjoyed using this app and I'm hoping the delivery I'm expecting soon will go just as spectacularly.
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Delivery
Delivery is crappy hasn’t been delivered yet and was supposed to be here all ready!!!!
Horrible app
This app works like it’s 1999 not 2022…needs a serious update. It constantly kicks me out or when you press sign in the page won’t load. It would be nice also if you already have an order being processed and have maxed out for delivery and your insurance that it wouldn’t try to charge you delivery and insurance again like if it’s a separate order. As long as the last item has not been delivered as per bobs, I shouldn’t get charged delivery and protection on my items. It should automatically add the things to that order and credit the sales person that helped you with your order. I constantly have to drive back up to bobs to add on to my order. I have spent over 12k with you guys so I know I have maxed out. This is just very inconvenient and it constantly signing me out is super annoying. NEEDS A MAJOR UPDATE! When you try to see furniture in your space that glitches as well… come on BOBS we can do better than this!
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Horrible design
First off I downloaded this app so I could use the AR to see what the item would look like in my room. It said the item was unavailable and gave me other options. So do you pick and choose what I can see in my room to try to sell me other items? Also I’m looking for a sleeper sofa. And the only thing it will give me the dimensions to box come in. Again it list one dimension but 20 other items that I should consider. This is worse than having an annoying salesman in your face. I’ll just go to the store that’s closer to me.
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What they don’t tell you
Was really excited when I found this app. Was really confused that a puppet could use this app but I couldn’t. Then really super disappointed when I figured out the furniture I bought at Bob’s was not one of the pieces Bob chose that can being AR preview in this app. So Bob tell people up front - only some of the furniture you sell can be viewed in the app. Delete it…
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Constant lag & too many pop ups
I feel like I am on web browser. Too many pop ups. Too many things to click. App was developed by a 8 yr old it looks. Trash
