Furniture is garbage
Ordered 8 chairs. 2 were defective out of the box, returned. The paint on the rest started peeling after 4 months. Would not repair or return.
Shipping return cost unreasonable
I bought 2 couches they were subpar quality and when I went to return them they wanted to charge me $215 to return them. Then the agent poorly attempting to help hung up on me.
Unable to create account
The fields for email and password hide the autofill buttons on IOS so I’m unable to create an account.
AVOID! Pathetic return policy, and Worse than no support for products - LYING support!
I bought a couple of stools for my studio, not realizing that their average/decent return policy has basically turned into no support whatsoever. The stools arrived, it took me a couple of weeks to get them put together - and then they broke less than 2 months later. That’s when I discovered that their return policy is now only 30 days - on furniture!! I called customer support anyways, and customer service rep Lerato first said the return window was past and then said that they could send a replacement. I thought “oh good, they still actually stand behind their products”…. But then the same customer rep sent me a message the next day saying that they couldn’t replace and that I was out of luck because it was past the “30 day window”. Seriously?! No warranty or support for FURNITURE that broke within a couple of months?!? I will NEVER buy from their company again!!!
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Do not shop here.
They sold me as a final sale an used Gucci sandal! I was terrified when I saw the soles, I emailed them right away and all they had to say it’s they don’t take back final sale. Horrible customer service and zero liability.
