The app gets stuck
I had to go back home several times and look for the item over and over again because the app doesn’t allow me to open the item.
Kkarlangas1981
Awesome!
Pottery is such a great store for rare finds and quality merchandise!🤗
OOnTim3
Unique items
Pottery Barn is the store where you can find unique items with a very high quality.
OOrapma1955
⭐ 1 Star – Absolutely Inexcusable Customer Service
Chat is terrible and the only way to get customer service is by phone call.
Pottery Barn should be embarrassed by its complete lack of customer service, accountability, and competence.
I purchased nightstands on August 2, only to have the delivery date repeatedly pushed back. Over the past four weeks, I have wasted MORE THAN FOUR HOURS on the phone dealing with representatives who consistently fail to resolve issues or follow through.
The latest example of this incompetence? I explicitly requested my refund BY CHECK because I had already paid off my Pottery Barn credit card. Despite those clear instructions, I received an email confirming the refund was being issued back to that exact card.
How difficult is it for a company to follow basic instructions and get something right the first time?
Pottery Barn charges premium prices while delivering customer service that is shockingly incompetent. Customers should not have to spend hours correcting the company’s mistakes, chasing resolutions, and repeating themselves because employees cannot properly handle straightforward requests.
My time is not yours to waste, and your repeated failures should not become my responsibility to fix.
At this point, I have absolutely no confidence in Pottery Barn’s ability to handle even the simplest customer service issue. This is not one isolated mistake. It is a pattern of delays, misinformation, and complete failure to follow through.
Luxury prices. Unacceptable service. Zero accountability.
Pottery Barn should be embarrassed by its complete lack of customer service, accountability, and competence.
I purchased nightstands on August 2, only to have the delivery date repeatedly pushed back. Over the past four weeks, I have wasted MORE THAN FOUR HOURS on the phone dealing with representatives who consistently fail to resolve issues or follow through.
The latest example of this incompetence? I explicitly requested my refund BY CHECK because I had already paid off my Pottery Barn credit card. Despite those clear instructions, I received an email confirming the refund was being issued back to that exact card.
How difficult is it for a company to follow basic instructions and get something right the first time?
Pottery Barn charges premium prices while delivering customer service that is shockingly incompetent. Customers should not have to spend hours correcting the company’s mistakes, chasing resolutions, and repeating themselves because employees cannot properly handle straightforward requests.
My time is not yours to waste, and your repeated failures should not become my responsibility to fix.
At this point, I have absolutely no confidence in Pottery Barn’s ability to handle even the simplest customer service issue. This is not one isolated mistake. It is a pattern of delays, misinformation, and complete failure to follow through.
Luxury prices. Unacceptable service. Zero accountability.
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CSCustomer with Standards
Pottery Barn
I love pottery barn! 🥰
MFMarilyn faruki
