Comparison

Crate & Barrel vs Pottery Barn

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Crate & Barrel

Discover modern home furnishings and decor designed for your lifestyle. Browse curated collections, create custom upholstery, and utilize augmented reality to visualize items in your space. Manage registries, find stores, and enjoy convenient pickup options.

Highlights
  • Explore complete furniture and decor collection
  • Exclusive in-app items
  • Custom upholstery with 200+ options
  • View In Your Room AR tool
  • Create and manage registries
  • In-store pickup and curbside options
Read full description

Home is where the really good design is. Since 1962, we’ve been your trusted source for quality-crafted modern classics designed for how you live today. Couples register for the perfect dinnerware for any occasion; families shop for the clean-lined sofa where they’ll all unwind at the end of the day. Curated by our team from around the world, our beautiful decor, must-have kitchen tools, handcrafted rugs, favorite bedding and so much are here to complete your home. Plus, we’re leading the way with more responsible materials and sustainable sourcing. Fully refreshed with the latest functionality and a stunning new look, the Crate & Barrel and Crate&kids app is the easiest, fastest way to shop our brands. What you’ll love about our app. -Easy & intuitive shopping as you explore our complete collection of furniture, decor, housewares, bedding, rugs, kids’ items and more. -Access to exclusive items you’ll only find here. -Create and order custom upholstery with 200+ fabric and finish options. -The most complete product details and features, including our View In Your Room AR tool, product videos, the ability to find out if an item is displayed at your local store, care information and more. -Order and pay with a credit or debit card, Apple Pay or your Crate & Barrel Credit Card. You can even redeem Crate gift cards on the app. -Sign in or create an account to shop personalized products and recommendations. -Create lists of favorites and save them to review later on our app, website or in-store. -Save contact and payment information for faster, easier checkout. -Find your nearest Crate & Barrel store and get hours and directions, or call directly. -Easy curbside or in-store order pickup—including gift orders—at your local Crate & Barrel store. -Eligible Wedding Registry and Design Trade Program members can access discount information in your account and see it automatically applied at checkout. Your registry on our app. -Easily create and edit your wedding registry, gift registry or baby registry. -Get real-time alerts when gifts are purchased from your registry. -Scan barcodes in-store to easily see product information and options & add to your registry or wishlist.

About

Pottery Barn

Discover the latest home decor arrivals and get inspiration for every season. Create and manage wedding registries, book design help, and visualize products in your space using augmented reality. Receive personalized recommendations based on your shopping history.

Highlights
  • Shop latest arrivals and seasonal inspiration
  • Create and manage wedding registries
  • Book expert design help (virtual/in-person)
  • Shop curated looks by room
  • Personalized product recommendations
  • Virtual product preview in your home
Features
Read full description

Everything you love about shopping with us, all in one convenient place. Here’s what you can do with the Pottery Barn app: • Discover More: Be the first to shop new arrivals and get fresh inspiration each season. • Registry: Create and manage your registry from anywhere. • Expert Design Help: Book in-home, in-store, or virtual design sessions to create your dream space. • Shop by Room: Explore curated rooms and shop the look.  • Design Boards: Save looks you love and create custom mood boards. • Picks Just for You: Get personalized recommendations based on your style. • Design Tools: Use Room Scan and Room Planner to create 3D floor plans with your phone’s camera. About Us: For over 70 years, Pottery Barn has been a destination for uncompromising quality and timeless style. We design our collections in-house, creating foundational pieces and seasonal beauty for a comfortable, well-styled home.

Screenshots

Crate & Barrel4 screens
Pottery Barn4 screens

Verdict

The call

The clearest difference is ads: Pottery Barn at none against Crate & Barrel's shown. Crate & Barrel's advantage is review sentiment (55% vs 40%). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for Crate & Barrel against 4.8 for Pottery Barn. Both are backed by a comparable volume of ratings — 13K and 18K respectively. Written reviews are what separate them: 55% of Crate & Barrel's written reviews are positive against 40% of Pottery Barn's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on September 24, 2026 and September 23, 2026 respectively.

Scorecard2 real differences · 8 level
Crate & Barrel versus Pottery Barn: the parameters behind the verdict, then further details
ParameterCrate & BarrelPottery Barn
PriceFreeFree
Rating4.7 (13K ratings)4.8 (18K ratings) — better
Positive reviews55.1% of reviews — better40.2% of reviews
Number of ratings13K18K — better
Update frequencyEvery 3 weeksEvery 3 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree with in-app purchases
DevicesiPhoneiPhone
Requires iOS17.016.0 — better
Further details — not scored
Size184 MB258 MB
Age rating4+4+
DeveloperCrate and BarrelWilliams-Sonoma, Inc.

Customer experience

Crate & Barrel

All ratings13,152 ratings
Positive92.5%
Neutral2.1%
Negative5.4%
Written reviews167 reviews
Positive55.1%
Neutral9.6%
Negative35.3%

Pottery Barn

All ratings18,369 ratings
Positive95.9%
Neutral1.7%
Negative2.4%
Written reviews306 reviews
Positive40.2%
Neutral13.7%
Negative46.1%

User reviews

Crate & Barrel

From 13K App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 User friendly
  • 👍 Convenient
  • 👍 Functional and efficient
  • 👍 Great app

Room to improve

  • 🐛 Constantly crashing
  • 🐛 Glitchy and buggy
  • 🐛 Slow and laggy
  • 🐛 Terrible for registries
  • 🐛 Broke with update

Pottery Barn

From 18K App Store ratings

What we love

  • 👍 Easy to navigate app
  • 💎 High-quality products
  • 🌟 Excellent customer service
  • 🛒 Convenient online shopping

Room to improve

  • 🐛 App crashes and freezes
  • 🔍 Inaccurate inventory information
  • 💳 High shipping costs
  • 🔒 Login issues and account management problems

Bugs and requests

Crate & Barrel

Reported bugs

7 issues
  • Login issues and password resets
  • Certain tabs and features not working (Access Denied)
  • Cannot remove sold-out items from Favorites list
  • Virtual try-on feature not working
  • Cart gets emptied unexpectedly
Show 2 more
  • Saving to favorites not working
  • Incompatibility with iPad

Requested features

6 requests
  • Update store credit flow for Mastercard
  • Add payment status and duplicate payment prevention
  • Improve navigation between C&B and CB2
  • Add ability to hide/unhide orders and items in orders tab
  • Implement Apple Pay support
Show 1 more
  • Add alerts for credit card payment due dates

Pottery Barn

Reported bugs

4 issues
  • App not recognizing login credentials
  • Inconsistent behavior when updating addresses
  • Checkout process issues with Apple Pay
  • Unreliable stock information leading to order cancellations

Requested features

4 requests
  • Integrate rewards program for easier redemption
  • Improve search and filtering functionality
  • Provide more transparent delivery timelines
  • Streamline checkout process and payment options

In-app purchases

None

Crate & Barrel

No in-app purchases

None

Pottery Barn

No in-app purchases

Questions

Is Crate & Barrel free?
Crate & Barrel is free to download, with no in-app purchases.
Is Pottery Barn free?
Pottery Barn is free to download, with no in-app purchases.
Which has better reviews, Crate & Barrel or Pottery Barn?
Pottery Barn is rated higher. Crate & Barrel averages 4.7 out of 5 from 13K ratings, while Pottery Barn averages 4.8 from 18K ratings.
Do Crate & Barrel or Pottery Barn have ads?
Crate & Barrel shows ads; Pottery Barn does not.
Which is updated more often, Crate & Barrel or Pottery Barn?
Crate & Barrel ships an update every 3 weeks, and Pottery Barn every 3 weeks. Most recently, Crate & Barrel was updated on September 24, 2026 and Pottery Barn on September 23, 2026.

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