Crate & Barrel Reviews: Is It Legit?

Customer Experience

Positive experience55.0% of reviews
Neutral9.4% of reviews
Negative experience35.7% of reviews

~ Based on 171 written reviews from the US App Store.

What users say about Crate & Barrel

Is Crate & Barrel Safe?

Crate & Barrel appears safe based on user ratings. AppsHunter Safety Score for Crate & Barrel is 94/100.

This assessment is based on 13,535 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.7% of ratings point to a safe experience
2.1% of ratings suggest some concerns
5.3% of ratings point to a risky experience

~ Based on 13,535 App Store ratings for Crate & Barrel.

Is Crate & Barrel Legit?

Crate & Barrel appears to be a legitimate app. AppsHunter Legitimacy Score for Crate & Barrel is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Le Creuset Dutch pot

I’m so happy I bought this brand. I’ve since added another piece.

App Doesn’t Work

“An Error Occurred”… the app doesn’t work anymore. Yes, I am on the most current version of the app from the App Store. Please fix! I’ll be shopping at Williams Sonoma until you fix your app. It’s been having issues for about 2 weeks. Maybe you’re now blocking VPN… idk. You’re losing business though.
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iPad

Would like to use this app, but the fact that it (still) is not iPad-compatible repels me from it. 😒

Wonderful app!!

Love love love

Store great, app needs work

I love c&b but not easiest shopping experience on app. Need to improve filtering

View in Room

What happened to the View in Room AR feature?

The slowest app I’ve ever used

App constantly crashes and is extremely slow

Crate & Barrel 4 Me

It will always be Crate and Barrel for me. Great products, fair prices.
I wish there was and C&B near me, but with free shipping deals it is as if the is one.

Using App For Wedding Registry

Took a minute to find out how to build a wedding registry. Once I figured it out, this app was fairly easy to use. App does not work on an iPad! App defaults to a small iPhone sized screen on the iPad

View in Room

The view in room feature is no longer working

Registry Fail

The new update unlinked our wedding registry from our profile. So now there’s no way to update or edit it.

Note to Developers

Please bench test prior to release. A responded to a text message from Crate and Barrel, which launched the Crate and Barrel app. A message literally “flashed” onto the screen, and disappeared before I could read and respond. After about 10 cycles of clicking in the link from the text message to opening the app, I finally figured out where to hover my finger and hit the “update app” button. After wasting this much of my time, I totally lost interest, which means—no Crate and Barrel shopping or purchases from me today. If you are going to put a message and action button in the screen, for heaven’s sake, leave it on the screen long enough for the end user to take action.
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Worst company ever

Horrible to do business with. Drops the ball on everything. Customer service blows.

CRATE&BARREL MY FAVOURITE 🥰

always unsurpassed ✌️

Constantly broken

Every update makes it more broken. Why are my rewards not showing? Why am I constantly getting error messages? Ridiculous!!

Excellent customer service!

Lushain was phenomenal!!!

Payment Options

I don’t like the fact that a gift card has to be purchased to use alternate forms of payment.

❤️ Kitchen gadgets

Thank you for giving everyone a great deal to get this wonderful Instant Pot!
I am excited to see it and make great meals for my family.

Imprint Card Issues Everytime

The app is so frustrating. My order history keeps showing only 0 items bought for $0.00 dollars. Order not found, and I didn’t even get notified that my order got cancelled automatically?!?

Ever since the Imprint switch for Crate & Barrel, my account has had issues with cancelled orders. I bought items during their 2X rewards sale and the order won’t even show up in my account.

I called customer support and they’re just treating it as a request for a discount rather than actually filing it as a system issue!
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Shopping for roasting pan for Thanksgiving

I am surprised with such a huge selection of roasting pans. I had a very hard time making a selection. I actually ordered two different ones having them sent to my house and when they get here, I’ll And decide which one I’ll keep and send the other one back. I live 20 miles from the store I just might. Drive to the store and return it in person. Just to give me an excuse to go pre-Christmas shopping in the store.. that would be so much fun. I love all the goodies they have for Christmas.
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