Comparison

Crate & Barrel vs West Elm

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Crate & Barrel

Discover modern home furnishings and decor designed for your lifestyle. Browse curated collections, create custom upholstery, and utilize augmented reality to visualize items in your space. Manage registries, find stores, and enjoy convenient pickup options.

Highlights
  • Explore complete furniture and decor collection
  • Exclusive in-app items
  • Custom upholstery with 200+ options
  • View In Your Room AR tool
  • Create and manage registries
  • In-store pickup and curbside options
Read full description

Home is where the really good design is. Since 1962, we’ve been your trusted source for quality-crafted modern classics designed for how you live today. Couples register for the perfect dinnerware for any occasion; families shop for the clean-lined sofa where they’ll all unwind at the end of the day. Curated by our team from around the world, our beautiful decor, must-have kitchen tools, handcrafted rugs, favorite bedding and so much are here to complete your home. Plus, we’re leading the way with more responsible materials and sustainable sourcing. Fully refreshed with the latest functionality and a stunning new look, the Crate & Barrel and Crate&kids app is the easiest, fastest way to shop our brands. What you’ll love about our app. -Easy & intuitive shopping as you explore our complete collection of furniture, decor, housewares, bedding, rugs, kids’ items and more. -Access to exclusive items you’ll only find here. -Create and order custom upholstery with 200+ fabric and finish options. -The most complete product details and features, including our View In Your Room AR tool, product videos, the ability to find out if an item is displayed at your local store, care information and more. -Order and pay with a credit or debit card, Apple Pay or your Crate & Barrel Credit Card. You can even redeem Crate gift cards on the app. -Sign in or create an account to shop personalized products and recommendations. -Create lists of favorites and save them to review later on our app, website or in-store. -Save contact and payment information for faster, easier checkout. -Find your nearest Crate & Barrel store and get hours and directions, or call directly. -Easy curbside or in-store order pickup—including gift orders—at your local Crate & Barrel store. -Eligible Wedding Registry and Design Trade Program members can access discount information in your account and see it automatically applied at checkout. Your registry on our app. -Easily create and edit your wedding registry, gift registry or baby registry. -Get real-time alerts when gifts are purchased from your registry. -Scan barcodes in-store to easily see product information and options & add to your registry or wishlist.

About

West Elm

Discover the latest home decor arrivals and seasonal inspiration. Create and manage your wedding registry easily, and get expert design advice for your dream space. Shop curated room looks and receive personalized recommendations.

Highlights
  • Discover latest arrivals
  • Seasonal inspiration
  • Wedding registry management
  • Virtual design help
  • Shop by room
  • Personalized recommendations
Features
Read full description

The West Elm app brings modern furniture, home décor, inspiration, and effortless shopping together in one place. Discover furniture, rugs, lighting, bedding, and décor designed to help you create a home that's uniquely yours. Shop kids furniture and décor to create a dream space for your children. From expert Design Services to Wedding Registry and personalized inspiration, the app makes it easy to shop, design, and celebrate life's biggest moments. Here's what you can do with the app: • Discover More: Be the first to shop new arrivals, seasonal collections, and fresh design inspiration. • Wedding Registry: Create, manage, and update your wedding registry anytime, anywhere. • Design Services: Book a virtual or in-store design consultation to bring your vision to life with personalized expert guidance. • Shop by Room: Explore curated looks for every room and shop complete spaces with ease. • Picks Just for You: Receive personalized recommendations based on your style and shopping history. About West Elm: Since 2002, West Elm has been creating modern furniture and home décor with exceptional quality and timeless style. Our designers craft thoughtfully designed collections that help you create spaces you'll love for years to come.

Screenshots

Crate & Barrel4 screens
West Elm4 screens

Verdict

The call

The clearest difference is ads: West Elm at none against Crate & Barrel's shown. West Elm also leads on monetization model (free vs free with in-app purchases). Crate & Barrel's advantage is review sentiment (55% vs 30%). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for Crate & Barrel against 4.8 for West Elm. Both are backed by a comparable volume of ratings — 13K and 5.2K respectively. Written reviews are what separate them: 55% of Crate & Barrel's written reviews are positive against 30% of West Elm's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on September 24, 2026 and September 20, 2026 respectively.

Scorecard3 real differences · 7 level
Crate & Barrel versus West Elm: the parameters behind the verdict, then further details
ParameterCrate & BarrelWest Elm
PriceFreeFree
Rating4.7 (13K ratings)4.8 (5.2K ratings) — better
Positive reviews55.1% of reviews — better30.3% of reviews
Number of ratings13K — better5.2K
Update frequencyEvery 3 weeksEvery 3 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhoneiPhone
Requires iOS17.016.0 — better
Further details — not scored
Size184 MB257 MB
Age rating4+4+
DeveloperCrate and BarrelWilliams-Sonoma, Inc.

Customer experience

Crate & Barrel

All ratings13,152 ratings
Positive92.5%
Neutral2.1%
Negative5.4%
Written reviews167 reviews
Positive55.1%
Neutral9.6%
Negative35.3%

West Elm

All ratings5,217 ratings
Positive94.3%
Neutral1.7%
Negative3.9%
Written reviews145 reviews
Positive30.3%
Neutral5.5%
Negative64.1%

User reviews

Crate & Barrel

From 13K App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 User friendly
  • 👍 Convenient
  • 👍 Functional and efficient
  • 👍 Great app

Room to improve

  • 🐛 Constantly crashing
  • 🐛 Glitchy and buggy
  • 🐛 Slow and laggy
  • 🐛 Terrible for registries
  • 🐛 Broke with update

West Elm

From 5.2K App Store ratings

What we love

  • 👍 Excellent customer service
  • 🚀 Quality and style of products
  • 💡 Free swatch samples
  • 🤩 Unique and beautiful designs

Room to improve

  • 🐛 Frequent app crashes and freezes
  • 🔍 Poor search and navigation functionality
  • 🛒 Issues with cart and saved items
  • ⏰ Long delivery times and order delays
  • 🔌 Buggy and unresponsive app performance

Bugs and requests

Crate & Barrel

Reported bugs

7 issues
  • Login issues and password resets
  • Certain tabs and features not working (Access Denied)
  • Cannot remove sold-out items from Favorites list
  • Virtual try-on feature not working
  • Cart gets emptied unexpectedly
Show 2 more
  • Saving to favorites not working
  • Incompatibility with iPad

Requested features

6 requests
  • Update store credit flow for Mastercard
  • Add payment status and duplicate payment prevention
  • Improve navigation between C&B and CB2
  • Add ability to hide/unhide orders and items in orders tab
  • Implement Apple Pay support
Show 1 more
  • Add alerts for credit card payment due dates

West Elm

Reported bugs

4 issues
  • App crashes when trying to return items
  • Inability to link rewards account
  • Saved items disappearing from cart
  • Shipping and delivery information not accurate

Requested features

4 requests
  • Add AR view in room feature
  • Improve product reviews and ratings
  • Allow opting out of promotional emails
  • Fix login and account management issues

In-app purchases

None

Crate & Barrel

No in-app purchases

None

West Elm

No in-app purchases

Questions

Is Crate & Barrel free?
Crate & Barrel is free to download, with no in-app purchases.
Is West Elm free?
West Elm is free to download, with no in-app purchases.
Which has better reviews, Crate & Barrel or West Elm?
West Elm is rated higher. Crate & Barrel averages 4.7 out of 5 from 13K ratings, while West Elm averages 4.8 from 5.2K ratings.
Do Crate & Barrel or West Elm have ads?
Crate & Barrel shows ads; West Elm does not.
Which is updated more often, Crate & Barrel or West Elm?
Crate & Barrel ships an update every 3 weeks, and West Elm every 3 weeks. Most recently, Crate & Barrel was updated on September 24, 2026 and West Elm on September 20, 2026.

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