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West Elm

West Elm

Modern Home, Design & Registry

5.9K ratings
150 reviews
🌟 Lifestyle
🛍️ Shopping
Free

Details

Released
May 13, 2014
Updated
October 16, 2026

Features

Developer

Williams-Sonoma, Inc.
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About

Discover the latest home decor arrivals and seasonal inspiration. Create and manage your wedding registry easily, and get expert design advice for your dream space. Shop curated room looks and receive personalized recommendations.

✓Discover latest arrivals
✓Seasonal inspiration
✓Wedding registry management
✓Virtual design help
✓Shop by room
✓Personalized recommendations
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What users say about West Elm

Reviews of West Elm are mostly negative: the Shopping app is rated 4.8/5 from 5.9K App Store ratings. What users like most: excellent customer service, quality and style of products. Top complaints: frequent app crashes and freezes, poor search and navigation functionality. Summarized from real user reviews.

Positive things

  • 👍Excellent customer service
  • 🚀Quality and style of products
  • 💡Free swatch samples
  • 🤩Unique and beautiful designs

Negative things

  • 🐛Frequent app crashes and freezes
  • 🔍Poor search and navigation functionality
  • 🛒Issues with cart and saved items
  • ⏰Long delivery times and order delays
  • 🔌Buggy and unresponsive app performance
See all reviews

What's New in West Elm

16.16.0

October 16, 2026

Minor improvements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Horrible Cart Experience

I have already bought the items but my cart repopulates every time I reopen the app even after removing it several times. If you’re in need of good software engineers I am happy to fix the bug for free, this is just frustrating customer experience.
Ddhariaa97

Your Cart is FOREVER!

I’ve removed items from my cart only to open up the app and find it’s still there. Which is frustrating because then you’ll get notifications about something in the app. Thinking is has something to do with a purchase you’ve made. Only to find out that it’s badgering you about what’s in your cart. The cart that’s suppose to be empty that items you’ve removed magically return to your cart. App is good for monitoring your purchases and browsing but be carful adding items to your cart they will be there seemingly FOREVER!!
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JJohnRF3

West Elm

Always love what I see at West Elm. And buying was user friendly.
Ccidpat

West Elm Bedding

I love West Elm bedding and home furnishings. They colors, styles and textures although sometimes pricier than competitors are great and well manufactured and styled.
UUsfdon

Quality products

Love the products. Good quality, excellent customer service, West Elm provides a new edge look on mid-century modern design. It is appreciated.
AMALTERNATIVE Pet Care MD
See 145 more reviews

Developer apps

Williams Sonoma Registry
Williams Sonoma Registry

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Pottery Barn Kids Shopping
Pottery Barn Kids Shopping

Furniture, Bedding & Registry

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(11K)

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Pottery Barn
Pottery Barn

Shopping & Registry

🛍️ Shopping

(20K)

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Williams Sonoma
Williams Sonoma

Shopping,Registry & Recipes

🛍️ Shopping

(8.8K)

Free
In-App Purchases
Pottery Barn Teen Shopping
Pottery Barn Teen Shopping

Shop Teen & Dorm Furniture

🛍️ Shopping

(2.3K)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

App crashes when trying to return items

Bug

Inability to link rewards account

Bug

Saved items disappearing from cart

Bug

Shipping and delivery information not accurate

Bug
✨

Requested Features

4 requests

Add AR view in room feature

Feature

Improve product reviews and ratings

Feature

Allow opting out of promotional emails

Feature

Fix login and account management issues

Feature

FAQ

What does the West Elm app do?

The West Elm app allows users to shop for home decor, discover new arrivals and seasonal inspiration, create and manage wedding registries, and access expert design help. It also offers curated room looks and personalized shopping recommendations.

What are the key features of the West Elm app?

Key features include discovering new arrivals, getting seasonal inspiration, managing wedding registries on the go, booking virtual or in-person design help, shopping by room with curated looks, and receiving personalized recommendations based on shopping history.

Is the West Elm app free to use?

Yes, the West Elm app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description, indicating a free monetization model.

Who is the West Elm app designed for?

This app is designed for individuals who are interested in home decor, furniture, and creating a well-styled home. It is also beneficial for those planning a wedding and looking for a convenient way to manage their gift registry.

Can I get help decorating my home with this app?

Yes, the app offers expert design help. You can book virtual or in-person consultations with designers to assist you in creating your dream living space.