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West Elm

West Elm

Modern Home, Design & Registry

5.6K ratings
148 reviews
🌟 Lifestyle
🛍️ Shopping
Free

Details

  • Released
  • Updated
  • April 23, 2025
  • October 6, 2026

Features

Developer

Williams-Sonoma, Inc.
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About

Discover the latest home decor arrivals and seasonal inspiration. Create and manage your wedding registry easily, and get expert design advice for your dream space. Shop curated room looks and receive personalized recommendations.

✓Discover latest arrivals
✓Seasonal inspiration
✓Wedding registry management
✓Virtual design help
✓Shop by room
✓Personalized recommendations
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What users say

Summarized from real user reviews of West Elm. Based on 5.6K reviews and a 4.8/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Shopping app.

Positive things

  • 👍Excellent customer service
  • 🚀Quality and style of products
  • 💡Free swatch samples
  • 🤩Unique and beautiful designs

Negative things

  • 🐛Frequent app crashes and freezes
  • 🔍Poor search and navigation functionality
  • 🛒Issues with cart and saved items
  • ⏰Long delivery times and order delays
  • 🔌Buggy and unresponsive app performance
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+1

What's New in West Elm

16.14.0

October 6, 2026

We’ve made shopping in the app even better. This update brings a refreshed Product Detail experience, including an improved image gallery and zoom, clearer product selections, updated recommendations and a more polished look and feel. Over the last few releases, we’ve also introduced several major improvements: a new Design destination that brings together design services, planning tools, and inspiration; Sign in with Apple and Google for faster, easier account access; barcode scanning from Search to quickly find products while shopping in-store; a refreshed Cart with a cleaner, easier-to-navigate experience; and improved Shop navigation and filters to help you find what you’re looking for faster. Plus, ongoing performance and stability improvements to make every visit better.

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User reviews

Most RecentHighest RatedLowest Rated

West Elm

Always love what I see at West Elm. And buying was user friendly.
cidpatcidpat

West Elm Bedding

I love West Elm bedding and home furnishings. They colors, styles and textures although sometimes pricier than competitors are great and well manufactured and styled.
UsfdonUsfdon

Quality products

Love the products. Good quality, excellent customer service, West Elm provides a new edge look on mid-century modern design. It is appreciated.
ALTERNATIVE Pet Care MDALTERNATIVE Pet Care MD

Cart Issues

Even after the latest update, my app’s cart adds everything I have removed back into it everytime I open and close the app. Essentially, if I want to purchase something I need to manually remove many, many items that continuously reappear back into the cart. This has been a problem all summer & is enough of an annoyance that I won’t order anything from West Elm anymore until it’s fixed.
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CMilnesCMilnes

Easy to navigate

Super easy to navigate, see and redeem rewards and shop
CuteCitCatCuteCitCat
See 143 more reviews

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See developer apps

User experience

🐞

Reported Bugs

4 issues

App crashes when trying to return items

Bug

Inability to link rewards account

Bug

Saved items disappearing from cart

Bug

Shipping and delivery information not accurate

Bug
✨

Requested Features

4 requests

Add AR view in room feature

Feature

Improve product reviews and ratings

Feature

Allow opting out of promotional emails

Feature

Fix login and account management issues

Feature

FAQ

What does the West Elm app do?

The West Elm app allows users to shop for home decor, discover new arrivals and seasonal inspiration, create and manage wedding registries, and access expert design help. It also offers curated room looks and personalized shopping recommendations.

What are the key features of the West Elm app?

Key features include discovering new arrivals, getting seasonal inspiration, managing wedding registries on the go, booking virtual or in-person design help, shopping by room with curated looks, and receiving personalized recommendations based on shopping history.

Is the West Elm app free to use?

Yes, the West Elm app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description, indicating a free monetization model.

Who is the West Elm app designed for?

This app is designed for individuals who are interested in home decor, furniture, and creating a well-styled home. It is also beneficial for those planning a wedding and looking for a convenient way to manage their gift registry.

Can I get help decorating my home with this app?

Yes, the app offers expert design help. You can book virtual or in-person consultations with designers to assist you in creating your dream living space.