Comparison

West Elm vs CB2

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

West Elm

Discover the latest home decor arrivals and seasonal inspiration. Create and manage your wedding registry easily, and get expert design advice for your dream space. Shop curated room looks and receive personalized recommendations.

Highlights
  • Discover latest arrivals
  • Seasonal inspiration
  • Wedding registry management
  • Virtual design help
  • Shop by room
  • Personalized recommendations
Features
Read full description

The West Elm app brings modern furniture, home décor, inspiration, and effortless shopping together in one place. Discover furniture, rugs, lighting, bedding, and décor designed to help you create a home that's uniquely yours. Shop kids furniture and décor to create a dream space for your children. From expert Design Services to Wedding Registry and personalized inspiration, the app makes it easy to shop, design, and celebrate life's biggest moments. Here's what you can do with the app: • Discover More: Be the first to shop new arrivals, seasonal collections, and fresh design inspiration. • Wedding Registry: Create, manage, and update your wedding registry anytime, anywhere. • Design Services: Book a virtual or in-store design consultation to bring your vision to life with personalized expert guidance. • Shop by Room: Explore curated looks for every room and shop complete spaces with ease. • Picks Just for You: Receive personalized recommendations based on your style and shopping history. About West Elm: Since 2002, West Elm has been creating modern furniture and home décor with exceptional quality and timeless style. Our designers craft thoughtfully designed collections that help you create spaces you'll love for years to come.

About

CB2

Discover and shop for modern furniture and home decor with a focus on quality materials and timeless design. Explore exclusive collections, visualize items in your space using AR, and manage gift registries.

Highlights
  • Streamlined shopping for modern furniture
  • Exclusive product collections
  • Augmented Reality (AR) tool to see furniture in your space
  • Create and manage gift registries
  • In-store item availability and care information
  • Store locator and directions
Read full description

Well made is always worth it. Stunning materials, timeless quality, best-in-class partners—at CB2, we’re on a mission to create collections that set the bar. Rather than following trends, we source pieces that inspire and excite. Our teams search for rare and interesting marbles, beautiful textiles, rich woods and luxurious metals in order to create pieces to buy now and love forever. We collaborate with product designers and artists from all over the globe, inviting new and distinct voices to the conversation while drawing on a range of references and inspirations that span decades and cross borders to create a signature point of view. What you’ll love about our app: - Streamlined shopping for modern furniture and home decor at the click of a button - A first look at exclusive pieces you won't find anywhere else - Sign in or create an account to shop personalized products and recommendations - Create lists of favorites and save them to review later on our app, website or in-store - Find out if an item is displayed at your local store, care information, and more – See furniture in your space with our easy AR tool - Save contact and payment information for faster, easier checkout - Trade Program members enjoy automatic discounts seamlessly applied at checkout - Find your nearest CB2 store and get hours and directions - Easy curbside or in-store order pickup—including gift orders—at your local store The Registry Experience: - Easily create, customize, and edit your gift registry - Get real-time alerts when gifts are purchased from your registry - Scan barcodes in-store to easily see product information and add to your registry or wishlist - Take advantage of 15% off your registry right in-app for 6 months after your event

Screenshots

West Elm4 screens
CB24 screens

Verdict

The call

The clearest difference is ads: West Elm at none against CB2's shown. West Elm also leads on monetization model (free vs free with in-app purchases) and ratings volume (5.2K vs 844). On price, rating, review sentiment and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for West Elm against 4.9 for CB2. That said, the two scores are not equally well evidenced: West Elm has 5.2K ratings behind it against 844, so its average is the more settled of the two. Written reviews are what separate them: 30% of West Elm's written reviews are positive against 36% of CB2's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on September 20, 2026 and September 22, 2026 respectively.

Scorecard3 real differences · 7 level
West Elm versus CB2: the parameters behind the verdict, then further details
ParameterWest ElmCB2
PriceFreeFree
Rating4.8 (5.2K ratings)4.9 (844 ratings) — better
Positive reviews30.3% of reviews35.7% of reviews — better
Number of ratings5.2K — better844
Update frequencyEvery 3 weeksEvery 3 weeks
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhoneiPhone
Requires iOS16.0 — better17.0
Further details — not scored
Size257 MB151 MB
Age rating4+4+
DeveloperWilliams-Sonoma, Inc.Crate and Barrel

Customer experience

West Elm

All ratings5,217 ratings
Positive94.3%
Neutral1.7%
Negative3.9%
Written reviews145 reviews
Positive30.3%
Neutral5.5%
Negative64.1%

CB2

All ratings844 ratings
Positive97.3%
Neutral1.1%
Negative1.7%
Written reviews14 reviews
Positive35.7%
Neutral28.6%
Negative35.7%

User reviews

West Elm

From 5.2K App Store ratings

What we love

  • 👍 Excellent customer service
  • 🚀 Quality and style of products
  • 💡 Free swatch samples
  • 🤩 Unique and beautiful designs

Room to improve

  • 🐛 Frequent app crashes and freezes
  • 🔍 Poor search and navigation functionality
  • 🛒 Issues with cart and saved items
  • ⏰ Long delivery times and order delays
  • 🔌 Buggy and unresponsive app performance

CB2

From 844 App Store ratings

What we love

  • 💎 Modern, affordable, and timeless design aesthetic
  • 👍 Better than website experience for browsing
  • 💡 Augmented reality feature for visualizing furniture
  • 🛍️ Convenient mobile shopping experience
  • ✨ High-quality, cohesive product selection

Room to improve

  • 🐛 AR 'View in my room' feature displays furniture in black space
  • 🐛 Curbside pickup check-in functionality broken
  • 🐛 Reviews section shows blank white space
  • 🐛 Search functionality returns irrelevant results
  • 🐛 Favorites and add-to-cart buttons frequently fail

Bugs and requests

West Elm

Reported bugs

4 issues
  • App crashes when trying to return items
  • Inability to link rewards account
  • Saved items disappearing from cart
  • Shipping and delivery information not accurate

Requested features

4 requests
  • Add AR view in room feature
  • Improve product reviews and ratings
  • Allow opting out of promotional emails
  • Fix login and account management issues

CB2

Reported bugs

8 issues
  • AR feature shows furniture floating in black space instead of room view
  • Curbside pickup check-in does not work
  • Reviews section displays blank white space
  • Search returns irrelevant products for basic keywords
  • Add to cart and favorites buttons malfunction intermittently
Show 3 more
  • Saved items disappear and are replaced by unselected items
  • App crashes or freezes when loading cards
  • iPad display renders app content too small

Requested features

4 requests
  • Ability to delete saved lists and clear clutter
  • iPad optimization for better display scaling
  • Background music/audio app compatibility
  • Improved autofill for login from website

In-app purchases

None

West Elm

No in-app purchases

None

CB2

No in-app purchases

Questions

Is West Elm free?
West Elm is free to download, with no in-app purchases.
Is CB2 free?
CB2 is free to download, with no in-app purchases.
Which has better reviews, West Elm or CB2?
CB2 is rated higher. West Elm averages 4.8 out of 5 from 5.2K ratings, while CB2 averages 4.9 from 844 ratings.
Do West Elm or CB2 have ads?
CB2 shows ads; West Elm does not.
Which is updated more often, West Elm or CB2?
West Elm ships an update every 3 weeks, and CB2 every 3 weeks. Most recently, West Elm was updated on September 20, 2026 and CB2 on September 22, 2026.

Other comparisons