CB2 appears safe based on user ratings. The AppsHunter Safety Score for CB2 is 97 out of 100. This assessment is based on 825 user ratings, with an App Store average of 4.9 out of 5. Of 825 App Store ratings, 97.2% point to a safe experience, 1.1% suggest some concerns, and 1.7% point to a risky experience.

CB2 appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for CB2 is 78 out of 100 points across 7 verification signals from App Store and developer data.

CB2 User Reviews

Name: CB2
Rating: 4.9 (825 reviews)

CB2

Crate and Barrel

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience35.7% of reviews

Neutral28.6% of reviews

Negative experience35.7% of reviews

~ Based on 14 written reviews from the US App Store.

What users say

Summarized from real user reviews of CB2. Based on 825 reviews and a 4.9/5 average, it highlights the 5 positives and 10 negatives reviewers mention most about this Shopping app.

Positive things

💎Modern, affordable, and timeless design aesthetic
👍Better than website experience for browsing
💡Augmented reality feature for visualizing furniture
🛍️Convenient mobile shopping experience
✨High-quality, cohesive product selection

Negative things

🐛AR 'View in my room' feature displays furniture in black space
🐛Curbside pickup check-in functionality broken
🐛Reviews section shows blank white space
🐛Search functionality returns irrelevant results
🐛Favorites and add-to-cart buttons frequently fail
🐛Saved items disappear and get replaced by random items
🐛iPad display is too small/not optimized
🐛Cannot play background music while app is open
⚠️App stability degraded after Summer 2024 redesign
⚠️Inconsistent performance across features

Is CB2 Safe?

CB2 appears safe based on user ratings. AppsHunter Safety Score for CB2 is 97/100.

This assessment is based on 825 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience

1.1% of ratings suggest some concerns

1.7% of ratings point to a risky experience

~ Based on 825 App Store ratings for CB2.

Is CB2 Legit?

CB2 appears legitimate, with a few gaps. AppsHunter Legitimacy Score for CB2 is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

AR gone

The AR view in room feature has disappeared! I am at my wits end trying to troubleshoot my phone/ipad. Seems to be across all devices.

Tina MIAMI

a month ago

Response from developer

We are so truly sorry for the frustration this has caused! We completely understand how annoying it is when a key feature like AR "View in Room" disappears—especially after you took the time to troubleshoot it across both your phone and iPad. We wanted to let you know that our technical team has been notified and is actively working on a fix right now to restore the AR view across all devices as quickly as possible. Thank you so much for bringing this to our attention and for your patience while we get this sorted out for you!

Excelente

Ernandes nande

5 months ago

Response from developer

Hello, Thank you for your 5-star rating! We truly appreciate your support and are glad you had a positive experience. - Michele

“View in my room” does not work

Although it’s great, they have an AR feature to view a piece of furniture in my room, it simply does not work. All I see is the furniture floating in black space. My app is up-to-date and it just doesn’t work.

Bseblgrl3

a year ago

Response from developer

Thank you for sharing this feedback with us. We’re sorry to hear the "View In My Room" AR feature isn’t working as expected and understand how frustrating that must be. We’ve notified our team to look into the issue, and we truly appreciate you bringing it to our attention. -Christina

Curbside pickup never works

I love cb2 but hate the fact that curbside pickup never works on the app. I can never check in & always have to end up calling the store waiting 20 minutes for my curbside order which defeats the purpose of

Ahleys

a year ago

Response from developer

Hi Ahleys, thanks for taking the time to provide your feedback about the Curbside Pickup function on our CB2 App. We are sorry to hear the process did not work well, and we'll share this with our development team. Your comments help us to improve the functionality for customers. Thank you! -Lori

You gotta love everything!

Ive been buying from this store from the moment i walked into one. CB2 is the perfect modern affordable chic and slick brand. My whole home is CB2 cause i just cant get enough of it. No other store, cheaper or more expensive, have the items they have. And the good thing about this brand is that items are timeless and cohesive regardless of which season you bought items in.

Monkeystar84

a year ago

CANT VIEW REVIEWS

The CB2 app is otherwise great—it does what the website does but better without needing to worry about refreshing or logging in. But there’s a big problem: it is literally impossible to see any reviews in the app. If you expand “reviews,” a white, blank space is all you get. If you click “view all”—again, all the necessary buttons show up but there are no reviews in sight, just a white space. This issue has been going on for multiple years, and they really need to fix it.

wild monarch

a year ago

Response from developer

Hi wild monarch! Thank you for your feedback! We will pass this information along to our web/app team too. - Tiffany

Dysfunctional app / Search not working

The search functionality doesn’t work. Basic keywords such as “closet”get results for savon bottle bracket, storage box, towel rack. The product team should QA test the app entirely because nothing works. Even signing from the website doesn’t work (autofill is disabled), which is why I installed the app. But the app is not functioning at all.

alipalnonyno

a year ago

Response from developer

Hi! We are very sorry about this experience and appreciate your feedback! We will let our web team know about this as well. Thank you. - Tiffany

Never functions properly

Unfortunately, something happened to the CB2 app around the end of Summer 2024 after some redesign - saved items are never correctly saved in my wish lists, items disappear from the wish lists and are being replaced by random items I’ve never selected. The card loads forever. It was a good app only a few months ago, with just a few minor ordeals. Now it’s very disappointing. (I have a professional account with CB2 and shop almost monthly.)

Nat_NYC_0112

2 years ago

Response from developer

Hi Nat! We are so sorry for the frustration the app has caused. If you wanted to reach out to us by sending a DM or calling our customer care, we would be happy to investigate and look into this for you! We look forward to assisting and thank you for your review. -Jacky

Favorites/Add to cart

This app is frustrating because half the time I can’t get either of the above to work. I’m trying to buy stuff right now but it won’t let me add to the cart. So I have to remember the item names and order them in the browser. Side note: Can you guys make it so we can delete past lists? I have several blank “saved for later lists” I can’t get rid of. I love the store and brand but the app isn’t working well for me. For reference this is an iPhone 13 IOS 17.5.1.

Iheartaudiobooks26

2 years ago

Response from developer

Hello! We're sorry to hear you are having issues with our app. When you're on your Favorites Screen you should be able to edit your lists and delete the ones not in use. Please reach out to us via chat on our website or phone at 800-967-6696 and we'd be happy to look into this further! Thanks! -Jacky

Tiny on iPad

This app is not good for IPad- it is tiny.

Craylapoo72

2 years ago

Response from developer

Hello, We appreciate you sharing this feedback with us. We will pass this feedback along to the appropriate team. Thanks! - Michele

Disappointed

Can’t save favorites.

Voilà Valérie

2 years ago

Response from developer

Hello! Thank you so much for taking the time to provide us with your feedback! We are sorry to hear you are unable to save your favorites! We value the feedback provided today and will be passing it along to the appropriate team. Thank you! -Jacky

Apple Music not available

App does not allow for for music or other audible apps to be played while openn

Jess's Mac

2 years ago

Response from developer

Hello, Jess's Mac! We are very sorry to hear of the issues you are experiencing with music not playing while the app is open, but we greatly appreciate you taking the time to provide us with your feedback! We have sent this forward for review, and we hope this will be fixed soon! Thank you! -Tyler

Love the CB2 app

It’s about time my favorite furniture brand came out with an app. I love the augmented reality feature that lets you see an item in your space, made choosing my new sofa easy!

Whitney MF