My favorite place to shop
Excellent quality and beautiful inventory
Gorgeous Lamps
I always check PB for lamps
When I need a new one. Theirs
never go out of style. They are
timeless. I chose a warm and rich
blue color.
When I need a new one. Theirs
never go out of style. They are
timeless. I chose a warm and rich
blue color.
Best store ever!
I love shopping at Pottery Barn..best store for living room tables to candles, and throws!
Love pottery barn
I have bought all my furniture at pottery barn for my coastal living workman style house! We live lakefront and it pairs well with our surroundings.
The delivery takes time but it’s worth it. If I am not pleased with an item fitting in , they immediately pick it up and credit my account.
All service agents are very knowledgeable in design and very kind and patient.
I love the selection of furniture etc. . I will continue to shop at pottery barn for high quality linens and furniture etc..
Thank you Pottery Barn for your dedication and excellent service.
Truly
Lizabeth Johnson
Customer of Deer Park Store Illinois
The delivery takes time but it’s worth it. If I am not pleased with an item fitting in , they immediately pick it up and credit my account.
All service agents are very knowledgeable in design and very kind and patient.
I love the selection of furniture etc. . I will continue to shop at pottery barn for high quality linens and furniture etc..
Thank you Pottery Barn for your dedication and excellent service.
Truly
Lizabeth Johnson
Customer of Deer Park Store Illinois
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Poor quality
My linen duvet lasted two years even though I followed all care instructions. Walmart has better quality!
Loyalist
I’ve been a loyal Pottery Barn customer since 2016, and after nearly a decade, I can honestly say they’ve never let me down. In a world where quality often feels like it’s becoming harder to find, Pottery Barn continues to exceed my expectations.
What keeps me coming back is the exceptional craftsmanship. Every piece I’ve purchased has been beautifully designed, incredibly sturdy, and built to last. Whether it’s furniture, décor, or home essentials, everything feels thoughtfully made and timeless rather than trendy. Even years later, my pieces still look beautiful and function just as well as the day they arrived.
One thing that consistently impresses me is how well their furniture holds its value. Pottery Barn products have remarkable resale appeal because people recognize the quality and durability behind the brand. That’s a true testament to their craftsmanship and design.
Equally deserving of praise is their customer service. Every interaction I’ve had has been professional, knowledgeable, friendly, and genuinely focused on finding a solution. It’s refreshing to work with a company that stands behind its products and truly values its customers.
Shopping with Pottery Barn has never felt like simply buying furniture, it’s investing in a home that feels warm, welcoming, and thoughtfully curated. Their collections have helped me create spaces that I genuinely love coming home to, and that’s something I deeply appreciate.
Thank you, Pottery Barn, for nearly a decade of beautiful design, exceptional quality, and consistently outstanding service. You’ve earned my trust, my loyalty, and my highest recommendation.
What keeps me coming back is the exceptional craftsmanship. Every piece I’ve purchased has been beautifully designed, incredibly sturdy, and built to last. Whether it’s furniture, décor, or home essentials, everything feels thoughtfully made and timeless rather than trendy. Even years later, my pieces still look beautiful and function just as well as the day they arrived.
One thing that consistently impresses me is how well their furniture holds its value. Pottery Barn products have remarkable resale appeal because people recognize the quality and durability behind the brand. That’s a true testament to their craftsmanship and design.
Equally deserving of praise is their customer service. Every interaction I’ve had has been professional, knowledgeable, friendly, and genuinely focused on finding a solution. It’s refreshing to work with a company that stands behind its products and truly values its customers.
Shopping with Pottery Barn has never felt like simply buying furniture, it’s investing in a home that feels warm, welcoming, and thoughtfully curated. Their collections have helped me create spaces that I genuinely love coming home to, and that’s something I deeply appreciate.
Thank you, Pottery Barn, for nearly a decade of beautiful design, exceptional quality, and consistently outstanding service. You’ve earned my trust, my loyalty, and my highest recommendation.
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Shipping Cost & Ship To Store
Love PB but it is very much frustrating to order 30 plus items and I chose to have 20 ish items shipped to store and I tried to leave small items for ship to home- still charged $100 in shipping! Why not offer Free Shipping for small, non-bulky items especially if customer buying many items? Also, app makes you chose each individual item for ship to store leaving you in “Idle” and ends up taking over 1 hour to complete check out? seems you know exactly which items can ship to store but you made me click on each individually? chose store, then wait and refresh? Took me 3 days to check out because of this. I almost gave up
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Love the designs but the shipping…
I love the design of PB and have shopped with them numerous times. But when I’m spending $250 for one wall shelf, to add on another $30 for shipping and processing for both home delivery and store pick up is insane. If I had found an alternative anywhere else I would have avoided PB.
Impossible password resets
I have been trying for weeks to reset password on app or directly on website through a computer and I get the following:
1 press forgot password link
2 enter my email address
3. Go to my email and look for email from PB to reset password (this part doesn’t work on app, will only work on computer). Select enter new password and enter new password
4. Receive an email stating my password has been reset
5. Attempt to login using new password (get error saying it doesn’t match)
6. Repeat this vicious cycle multiple times and the. Call customer service.
7. They tell you to try on a different device
8. Repeat on different device with same result.
9. Now stop doing this, wait 24 hours and then it will let you log in using that new password
1 press forgot password link
2 enter my email address
3. Go to my email and look for email from PB to reset password (this part doesn’t work on app, will only work on computer). Select enter new password and enter new password
4. Receive an email stating my password has been reset
5. Attempt to login using new password (get error saying it doesn’t match)
6. Repeat this vicious cycle multiple times and the. Call customer service.
7. They tell you to try on a different device
8. Repeat on different device with same result.
9. Now stop doing this, wait 24 hours and then it will let you log in using that new password
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Do NOT buy from here!
Worst experience of my life. You’ll end up buying an item that was originally in stock, will be back ordered, and end up requesting a refund because you’ll never get your item. Stay away!
If you can log in you’re lucky
I have been trying to purchase products from their website, but every time I try to login it says “ can’t login at this time. Try again later.” I have tried changing the password three times with forgot password but can still not login. So I’m just purchasing my products at another store. The end.
Delivery charge
White glove delivery only on a cheap ottoman. What a rip off
Quality at its BEST!
Anything that comes my way from Pottery Barn is so good!
Not intended to help
I called three times this morning for help with an order, all three times I got a different reception and no one helped me, I definitely not recommend calling customer service for help, it wasn’t just today either, it’s been every single time I called. I don’t think they even care to help you.
Hard to figure out shipping vs pickup.
But I understand there’s an algorithm that needs to be followed. Still, it gets frustrating. Need to have time to figure it and not make mistake.
Be Warned
Beware when ordering from PB. Often times they will show items as in stock or available, only to receive an email to say it was back ordered. This has happened several times and items are not shipped timely. If it’s not available in the store, pass on ordering online
Nice quality but
Super expensive of course and shipping takes forever to get items to you
Glitch
Love the store. The app has MAJOR GLITCHES. Not loading the cart, not tracking correctly when scrolling, etc.
Terrible
The amount of times I’ve had to return things for them arriving in dusty / worn down warehouse shape is too high. Unacceptable. Also dealing with the return is horrendous. 0/5 stars.
Unresponsive to inquiries
Products are nice but you pay dearly for it. Tried to message them multiple times through the app and text about a product. A week later and multiple attempts and still no response.
We pay you a lot Pottery Barn. Do better please.
We pay you a lot Pottery Barn. Do better please.
