The app is terrible but love the store
Screen cut off on the right-hand side on iPhone 17 Pro Max / iOS 27 layout.
Paying for ship wtf
Should never have to pay $25 to ship an item.
Login
I was having difficulty trying to login onto the site and into the Pottery Barn app finally gave up and just ordered as a guest
Great Customer Service
I had accidentally ordered the wrong size. Called customer service. They were very polite very helpful and emailed my return shipping label immediately. Very happy with my purchase with Pottery Barn!!!
2nd To None
Love You Guys…Great Products
Shipping to expensive
Not good
Make Rewards Clickable
Make gift cards and Rewards available to add WITHOUT having to type every number in. I know that you want to discourage lazy users but… don’t!
Beauty Items
Love the home items
Quality
Love this store. Everything here is style and quality. I enjoy the decor changes for the seasons!
App
There’s nowhere to change password. I had to log on as guest. I’m a long time customer.
App has issues
Love the products at PB but every time I try to order from the app, I fight with technical errors. It needs a thorough bug check.
Rewards
Applying rewards has to be made easier.
AR doesn’t work
The whole reason I even downloaded the app was for the augmented reality (AKA “view in my room”) and it doesn’t work. Either it’s not available (for most coffee tables I clicked on) OR when it is available, it’s the wrong product. Tried to look at the round Rockport coffee table, and it will only show me the square side table.
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Back orders
My only issue is that items are back ordered or sold out but are still on the website
Sale item not updating
Love pottery barn and their products are high quality. Sale item was available to select, see in cart but then told me it wasn’t available. Tired a few times and same result. Need to update system better so that it reflects current availability.
Always have Quality
Pottery Barn has well made, everything. If you want that special piece , this is who to shop with. I use for wedding gifts, new home gifts& my own home.
Always love PB
Have never been disappointed with a Pottery Barn purchase. App is super easy to use. Do wish they would label their photos with the color shown though. Reviews would be nice too but you can’t have it all!
Shipping fee??
Shipping and processing fee is ridiculous. I did not notice until I checked out but you are the only major home goods brand that does this to my knowledge. Add value to the product by charging $5-10 more and get ride of the shipping and processing. Do better!
Torrey Outdoor Furniture Review
I love everything about Torrey. Their furniture is beautiful, sturdy and long lasting. Bravo!
Great merchandise but slow on delivery.
If you’re not in a hurry to get your decor…this is amazing quality merchandise. Frustrating to wait 4 months to get arm tables for the sofa I waited three months to get. Trying to decide if I want to wait 4 months for awesome leather reclining chairs!
