Awesome Customer service
I have been watching this particular set for over seven months, hoping it would eventually go on sale. Although the staff did not have any advance knowledge of upcoming promotions, they were always helpful and encouraging, suggesting different times to check the website for potential sales—even though this set was never included in those promotions.
I truly appreciated their patience and assistance throughout the process. When I finally decided to place my order, the sales associate patiently waited while I obtained approval on my end, all while beginning to process my order (I believe her name was Alissa)
The customer service was exceptional, and I greatly appreciated the professionalism, patience, and kindness shown throughout my experience. Thank you, Pottery Barn, for having such helpful and attentive staff!
I truly appreciated their patience and assistance throughout the process. When I finally decided to place my order, the sales associate patiently waited while I obtained approval on my end, all while beginning to process my order (I believe her name was Alissa)
The customer service was exceptional, and I greatly appreciated the professionalism, patience, and kindness shown throughout my experience. Thank you, Pottery Barn, for having such helpful and attentive staff!
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The app gets stuck
I had to go back home several times and look for the item over and over again because the app doesn’t allow me to open the item.
Awesome!
Pottery is such a great store for rare finds and quality merchandise!🤗
Unique items
Pottery Barn is the store where you can find unique items with a very high quality.
⭐ 1 Star – Absolutely Inexcusable Customer Service
Chat is terrible and the only way to get customer service is by phone call.
Pottery Barn should be embarrassed by its complete lack of customer service, accountability, and competence.
I purchased nightstands on August 2, only to have the delivery date repeatedly pushed back. Over the past four weeks, I have wasted MORE THAN FOUR HOURS on the phone dealing with representatives who consistently fail to resolve issues or follow through.
The latest example of this incompetence? I explicitly requested my refund BY CHECK because I had already paid off my Pottery Barn credit card. Despite those clear instructions, I received an email confirming the refund was being issued back to that exact card.
How difficult is it for a company to follow basic instructions and get something right the first time?
Pottery Barn charges premium prices while delivering customer service that is shockingly incompetent. Customers should not have to spend hours correcting the company’s mistakes, chasing resolutions, and repeating themselves because employees cannot properly handle straightforward requests.
My time is not yours to waste, and your repeated failures should not become my responsibility to fix.
At this point, I have absolutely no confidence in Pottery Barn’s ability to handle even the simplest customer service issue. This is not one isolated mistake. It is a pattern of delays, misinformation, and complete failure to follow through.
Luxury prices. Unacceptable service. Zero accountability.
Pottery Barn should be embarrassed by its complete lack of customer service, accountability, and competence.
I purchased nightstands on August 2, only to have the delivery date repeatedly pushed back. Over the past four weeks, I have wasted MORE THAN FOUR HOURS on the phone dealing with representatives who consistently fail to resolve issues or follow through.
The latest example of this incompetence? I explicitly requested my refund BY CHECK because I had already paid off my Pottery Barn credit card. Despite those clear instructions, I received an email confirming the refund was being issued back to that exact card.
How difficult is it for a company to follow basic instructions and get something right the first time?
Pottery Barn charges premium prices while delivering customer service that is shockingly incompetent. Customers should not have to spend hours correcting the company’s mistakes, chasing resolutions, and repeating themselves because employees cannot properly handle straightforward requests.
My time is not yours to waste, and your repeated failures should not become my responsibility to fix.
At this point, I have absolutely no confidence in Pottery Barn’s ability to handle even the simplest customer service issue. This is not one isolated mistake. It is a pattern of delays, misinformation, and complete failure to follow through.
Luxury prices. Unacceptable service. Zero accountability.
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Pottery Barn
I love pottery barn! 🥰
The app SUCKS
This app constantly has bugs. I have CONSTANT issues with my cart not loading, or my cart not removing items, or saving items or just in general the website not loading both in app and on the browser. It’s frustrating! I highly recommend adding an option where you can check or uncheck items in your cart (like amazons checkout page) making it far easier to uncheck all items in cart to then check items you only want. And then the cart automatically saves items in cart when you reach a certain item threshold in cart. It makes sense. Otherwise you’re stuck with 65 items in your cart and removing these items will take 10 years at this rate just to get down to the 4 items I want to purchase. I like to leave items in my cart to link on LTK and also plan items I want to order as business to business member. Please fix this!!
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The app is terrible but love the store
Screen cut off on the right-hand side on iPhone 17 Pro Max / iOS 27 layout.
Paying for ship wtf
Should never have to pay $25 to ship an item.
Login
I was having difficulty trying to login onto the site and into the Pottery Barn app finally gave up and just ordered as a guest
Great Customer Service
I had accidentally ordered the wrong size. Called customer service. They were very polite very helpful and emailed my return shipping label immediately. Very happy with my purchase with Pottery Barn!!!
2nd To None
Love You Guys…Great Products
Shipping to expensive
Not good
Make Rewards Clickable
Make gift cards and Rewards available to add WITHOUT having to type every number in. I know that you want to discourage lazy users but… don’t!
Beauty Items
Love the home items
Quality
Love this store. Everything here is style and quality. I enjoy the decor changes for the seasons!
App
There’s nowhere to change password. I had to log on as guest. I’m a long time customer.
App has issues
Love the products at PB but every time I try to order from the app, I fight with technical errors. It needs a thorough bug check.
Rewards
Applying rewards has to be made easier.
AR doesn’t work
The whole reason I even downloaded the app was for the augmented reality (AKA “view in my room”) and it doesn’t work. Either it’s not available (for most coffee tables I clicked on) OR when it is available, it’s the wrong product. Tried to look at the round Rockport coffee table, and it will only show me the square side table.
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