Bad UX
Defaulted to shipping and wiped out fields
fix your app
It keeps freezing. I don’t even wanna buy anything anymore
Redundant Entering
I spent more time trying to place my order than I did actually shopping online. I had store pick up but when I entered a gift card it would reset to shipping. I would change it, reenter gift card and I did PayPal for the remainder. That threw the website into a tizzy b/c it couldn’t handle a gift card, a promo code and PayPal. I after 10 mins of this I entered a credit card for the website to stop resetting to shipping and removing the promo code. Frustrating experience and time consuming.
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I Love this store!
The container store has the best sneaker cases ever. I refer everyone here. They have all of the space saving and organizing needs for anyone, anywhere.
Site sends me around in circles
I’ve just spent 40 minutes trying to order more than $100 worth of merchandise using PayPal. I used the code I received from text message. But then you asked me to get another code from email. So I did. When I came back to your app, you brought me to your main page, not to the checkout already underway. I had to start the same process all over again, including the obscure step of confirming my delivery address again and picking a payment option. I tried to find a shortcut but couldn’t. After about six rounds of this, I gave up. And you lost more than $100 in sales.
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