Mostly perfect
I do enjoy shopping on the Jcrew app but have run into challenges with promo codes. I kept trying to finish a transaction but it said promo codes can’t be applied. I didn’t realize until after days of trying and missing some sale items the promo codes can’t was put on by Jcrew for me to apply for the Mastercard. Pretty annoying. More transparency would have been nice and helpful. Otherwise the app is good.
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Response from developer
We're sorry the promo messaging wasn't clearer and may have missed on some sale opportunities. We've shared your comments with our team as we continue working to improve the app experience. Reach out at help@jcrew.com if there's anything we can do to assist.
A Favorite for 20+ Years
Ive been shopping at J Crew for a couple of decades now—I cant say that about many retailers. The quality slipped for a while but lately has been improving. I do feel some items are overpriced, so I tend to wait for sales. I only wish they didnt offer so many items as Final Sale—an item purchased online should always be returnable IMO. The website used to be very glitchy but the app is great.
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Meh
I love shopping at JCrew. However, the app does not live up to expectations. Even with the latest update it does not save my location even within the same shopping session I. It also does not routinely apply coupons or shopping cores so very often I have to call after my order to get coupons and codes applied. Don’t have any of these issues when I shop at the website. I’ll continue to use the website as long as these issues continue
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Timeless
The app is great. The clothing is better. They’re high quality classics. I wear them forever because they’re truly timeless. I’ll always be a loyal customer.
Love the app, please fix your filters!!!
Love the app, thank you, but I am still forced to use web. Your filters are SO non user friendly. Did you usability test them? First, when selecting size, say 6, it includes numeric clothing size 6 and shoe size 6. And what is even more challenging is that EVERYTIME I select a size it brings me back to the top. For the love of … users, PLEASE fix this as many of us often select size ranges, not just one size.
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