J.Crew User Reviews

J.Crew
J.Crew
JCrew Group INC

Customer Experience

Positive experience47.5% of reviews
Neutral8.0% of reviews
Negative experience44.5% of reviews

~ Based on 326 written reviews from the US App Store.

What users say

Is J.Crew Safe?

J.Crew has mixed safety signals based on user ratings. AppsHunter Safety Score for J.Crew is 60/100.

This assessment is based on 873 user ratings, with an App Store average of 3/5.

Safety Analysis

47.4% of ratings point to a safe experience
4.6% of ratings suggest some concerns
48.0% of ratings point to a risky experience

~ Based on 873 App Store ratings for J.Crew.

Is J.Crew Legit?

J.Crew appears legitimate, with a few gaps. AppsHunter Legitimacy Score for J.Crew is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love

Love love j.crew. The beauty and simplicity. Timeless.

I love jcrew

I have bought all my clothes from j crew the clothes fit my personality the quality the style it’s all me

Apple sign in not working

Signing in w/ Apple does not work - leads to page where passkey button does not work. Deleting due to this.

Not easy to navigate

This is not easy to navigate on the iPhone. I like the old way better.

Hennk

Great styles and prices. The app is solid as well. Love all the sales.

Easy to use

I enjoy the app, it is easy to use. The only challenge I've had is adding monograms, I have to login to the website for that option.

Love J.Crew

Love J.crew because of the customer service, great quality on the clothes, pricing!! and they carry petites

Requires login just to browse

There is no option to browse without logging in to an account. I don't want to have to create yet another login unless I'm at checkout for a purchase.

Quality clothes

Great stuff if you’re into quality clothes

Poplin dress

Love this dress! The fit is perfect and true size

Faulty app

This app constantly glitches, logs you out of your account every other day and rarely works like a basic app should. Better tech infrastructure or platform needed asap!

Great Styles

I really enjoy my JCrew purchases. Great quality and great styles.

Still terrible a year or so later

I downloaded the J.Crew app when it first came out and it was one of the worst apps I’ve ever. I waited a year or so before trying it again and it is still a terrible app. Why are the fonts so extra large that a simple word like “filter” cannot fit on one line? It looks like it was made in 2010 before people know how to make apps.

Update June 2026: still THE WORST. I wish I could attached screenshots to this review because it is absolutely the worst interface. When I click on my orders, it is completely blank, a white screen. Terrible!
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J.Crew love us big gals

Finding stylish clothes is hard. When I realize J.Crew sold larger sizes they are now my first point when looking for an outfit. And when I catch a sale… chef’s kiss.

Password reset technology is archaic

Fix your password reset please

Stupid

So dumb that you make people create an account to BROWSE.

Blue spaghetti strap dress with ruffle

This is a great dress with a fab style. The ruffle and sparkle fabric add so much. You can dress up or down and even add a bandana or wear with adidas colored suede sneakers. Love that I got it on sale!

Please fix the app

Love J Crew but the experience of using the app is extremely frustrating and stressful, links dont lead you to anywhere on the cover pages, scrolling is not fluent at all, don’t like the new interface when selecting size and check stock, please fix the app.

Best summer style

I get the most compliments when I wear Jcrew! They always have an outfit that fits any of my summer occasions

App never works

I would love to give this a better rating but the J crew app consistently has issues. There are always problems with items loading properly or accurately reflecting stock. I love j crew but their app makes me never want to shop online. Please hire app developers that can actually design a working product.
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