They Refuse All Returns
They are not following their return policy. They are classifying every return as “buyers remorse” after being told that was not the reason then try to charge you again to return the item. I never even said buyers remorse. I said I didn’t like the color. They repeatedly gaslit me by repeating back to me “buyers remorse” 6-8 times and me correcting them every time. They literally told me that my PC monitor screen showed the item as the wrong color 🤣 … okay…. I just will never shop at BBB again. You lost me for life over your penny pinching. There’s a reason all of your locations have closed. I now have an item that I cannot use that will be a constant reminder never to spend another dime at your company. It’s interesting that sorting these reviews by most recent seems to uncover MONTHS of this behavior. Someone start a class action lawsuit and I will join in a heartbeat.
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Where is the bed pad I ordered 3 weeks ago??
I'll never use BB & Beyond again!
Those Coupons Don’t Add Up!
Yes, we love those 25% off coupons but they do not compute. Do the math, especially when you are taking advantage of the discount to buy several things. How does a med cab priced at $466 come to be $432 with 25% off? Should be over $100 off, no? More like $134? So cost $334? I’m doing this quickly in my head but you get the point. Other than that I love the selection and quality of most of the items, but the coupons drive me to get off the fence with some items. So there should be accuracy—we smart shoppers are not dummies!
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A lady
Thank you so much, for allowing me to browse and then, buy certain kitchen and bath items from Bed, Bath and beyond! Your offers are amazing!
Never Try to Return Something
I purchased a rug that was defective. I waited for 30 minutes on a phone call while the representative “Journey tried to resolve a simple return label. I’ve deleted the app and moved on Amazon.
