BOC Flex User Reviews

Name: BOC Flex
Rating: 3.44444 (54 reviews)

BOC Flex

BANK OF CEYLON

💼 Business

💰 Finance

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Very disappointed app

Whenever I try to transfer some money, the app is always sucking

Baccarattt

10 days ago

Excellent development

It's much better than B-App

Sampath you 2

11 days ago

Utterly useless app!

Have not been able to access the BOC Flex app for over 1 year. It won’t accept my passport number. I was using the old BOC app as a workaround, but now access has been removed I cannot access my bank accounts at all. Frustrating service.

SFK_UK

12 days ago

👎

මේකෙ ac number සහ name වගේ දේවල් copy&paste කරන්න දෙන්නෙ නැති එකනම් හරි කරදරයි ඒ වගේම payment එකක් කලාම screenshot ගන්න දෙන්නෙ නැති එකත් හරි කරදරයි වෙන රටවල් වල apps ගොඩක් ලේසියෙන් use කරන්න පුලුවන් ඒ වගේම තමයි වෙන apps වල payment එක කරන්න ඕන කෙනාගෙ ac number එක දාපුවම ඒ කෙනාගෙ name එක auto ම පෙන්නනවා එතකොට අපිට payment එක sure ඒත් මේකේ එහෙම නෑ payment එක කරලා ඒ කෙනාගෙන් අහන්නත් වෙනවා අනිත් දේ තමයි other bank වලට transfer කරද්දි 25ක් කැපෙනවා එක payment එකකට 25ක් කියන්නෙ පොඩි ගානක් නෙමෙයි

라**을

21 days ago

Absolute waste of an app

This is hands down one of the worst banking apps out there. It barely supports the iPhone and constantly fails. To make matters worse, if you are currently abroad, you are completely stranded. Trying to contact BOC via phone call to resolve app issues is an absolute pain and nearly impossible. They offer zero effective support for international users. A complete waste of time and space.

DPKRusjp

2 months ago

Not user friendly

Please make it user friendly. Can’t do anything.

12334778

2 months ago

OTP NOT FIXED YET

You still haven’t fixed the issue with OTP arriving late - after it has expired. You can’t get rid of the previous BOC app until you’ve fixed this! I still can’t set up Flex.

sabster2012a

2 months ago

Response from developer

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. If the problem persist Please contact our support team via 0112204705/4612 imbp2@boc.lk to assist you.

I 7 plus issue..?

What is the problem with i phone 7 plus…?
App doesn’t run.

Dasanayaka7

2 months ago

Response from developer

Dear User, we sincerely apologize for the inconvenience caused. Due to enhanced security updates introduced to better safeguard your account, the latest version (V1.4.3) is currently not compatible with your device. You can continue using our services through BOC Website via using Flexonline banking. For more information please visit our nearest BOC branch..

Crashing

After the recent update app just wouldn’t start. Crashes on opening. Been it for days. No fix yet.

upul.

3 months ago

Response from developer

App keeps crashing after update

After the latest update, the app is not opening on my iPhone. I really need this app for urgent matter, but it keeps crashing and I am unable to do anything.

Kushi_😊

3 months ago

Response from developer

OTP delay

Each new transaction OTP takes longer and most of the time it gets sent late so the transaction cannot be completed

Dassa_K

3 months ago

Response from developer

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. Kindly visit your nearest branch to resolve this issue. If that is not possible, please feel free to contact our support team at 0112204705 / 4612 / 4679 or email us at imbp2@boc.lk.

Very frustrating login system

Terrible user experience. I forgot my username, and there is no option anywhere in the app to recover or view it.

There are multiple options to reset the password, which I did several times, but it’s completely useless because every time I try to log in, it says my username is incorrect. How am I supposed to log in if I don’t even know my username?

This is a basic feature that every app should have. Without a username recovery option, the whole login system is broken and extremely frustrating.

Would not recommend until this is fixed.

Randika01

4 months ago

Response from developer

Dear User Thank your for the valuable feedback. Your concern is duly noted and already being attended by our technical team. We are continuously improving BOC flex for user convenience and better user experience.

Searching previously saved transfer accounts is a total nightmare

Expected this to be more user friendly. Previous app was way better than this in terms of usability. Looking for previously saved transfer accounts is a total nightmare. Does not load up. Not in proper order. You need account numbers for most of it, not shown under saved names. And if you try to create a new account to transfer if you can’t find, wouldn’t allow you to create a new account for the same account number as well. This is a waste of money and our time.

ධීෂ්

5 months ago

Response from developer

Recent transactions unavailable

Not showing recent transactions. Pls fix

kalanamd93

6 months ago

Malfunctioning

If you live abroad, this is the worst banking app you would ever come across. Their phone number auto default to +94 (Sri Lanka). As a result you don’t receive OTP and cannot add your account to this “unflex”. Talking to BOC is a pain as well, this is a bank that lives in stone age!

Fendragonn

6 months ago

Ultra Failed product!

Transfers are not working, the product is complex and must hire a better IT team and development team.

Upul S. Gamage

8 months ago

Saved other bank navigation is a pain. Also adding a other bank is too slow

Much has improved. The app is acting as if I’m stealing from my own account. Look into above matters. Two stars taken away for not acting upon them

JoySmies1987

9 months ago

App does not open

Even though app is easy to use than BApp, most of the time it does not even open. Says to contact customer support if issue persists. They need to hire good it firm.

SandunGunasekara