Love the new app
Bond’s new app is super convenient. It helps me manage all of my dog’s records so I don’t have to call or email anyone.
And it reminds me whenever he is due for an appointment.
I can also easily get to their online pharmacy so I can order his tick medicine and whatever else he needs.
And it reminds me whenever he is due for an appointment.
I can also easily get to their online pharmacy so I can order his tick medicine and whatever else he needs.
Super easy to use!
Easy to use app! Can make appts, get medical records, request meds to be delivered.
Issue with accessing records
My pet recently had a telehealth and in-person visit I used a different email than the one I normally use. However, now I cannot access her records prior to these visits now even after I spoke with someone at the sites. They stated I should leave a review for further assistance.
Issue with accessing records
My pet recently had a telehealth and in-person visit I used a different email than the one I normally use. However, now I cannot access her records prior to these visits now even after I spoke with someone at the sites. They stated I should leave a review for further assistance.
Overall ok
I do love the convenience of this app however, there are certain features that are lacking. For example, there is no chat option, and for whatever reason you are not able to view existing appointments. Those features are not exactly life altering. They would definitely add to the overall appeal.
No chat or text function
(App Version 1.6.3 90) There is no chat feature in this app, even though the App Store description and Bond Vet’s website state there are. Very frustrating because there‘s no actual way for me to get in touch with my doctor or anyone from the location that I went to (Somerville, MA). The clinics number is just a main number/hub for all location calls. As a new patient I had a good experience in person for my first appointment, but overall the communication after the visit has been really frustrating and complicated.
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Not useful whatsoever
Can’t download medical records/documents to my phone or have them emailed— always get an error message notification instead. What is the point of having to download the app if it’s not used for booking appointments or seeing medical info? Some of this info is then required for requesting travel certificates (requires unnecessary calling to office to get info that should be in the app)
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Glitchy
It’s hard to read the notes from Vet visits because the HTML populates into the body of care instructions and Vet notes/summary.
Additionally, you cannot see the exam or lab results directly in the app. It would be nice if the app was truly a one stop shop for all of your pet’s information/records.
As it is currently configured, you end up having many different invoices, estimates, communications either in email, text, or in the app which is confusing.
Additionally, you cannot see the exam or lab results directly in the app. It would be nice if the app was truly a one stop shop for all of your pet’s information/records.
As it is currently configured, you end up having many different invoices, estimates, communications either in email, text, or in the app which is confusing.
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Can’t view/cancel appts on app???
Haven’t been in yet and app overall looks great but incredibly frustrating and bizarre that you can schedule an appointment, but you can’t view/cancel existing ones. What is the point of the convenience with appointments on the app if I have to go to the browser to do those other scheduling tasks?
app review!
I’ve experienced a few issues recently downloading records - press download and it doesn’t do anything - and reviewing visit notes. The html is populating in the app making it difficult to read the visit information.
Love the booking experience!
iOS app looks great!
The BEST Veterinary Care Clinic Hands Down!!
I can not sing Bond Vet Clinic's praise enough! Having an ill pet can be so incredibly nerve wrecking, the stress of wanting you fur-baby to feel like their old selves again, and the fear of leaving with a huge vet bill can be a lot to deal with at once! The quality of care I received when I took my sick 11 week old poodle puppy to BVC is the absolute BEST medical treatment I've received in quite a long time, period. The entire staff was warm, friendly, welcoming, attentive and honest. Some vet offices can feel like they're price gouging you, but the doctors at BVC offered me treatment options that ranged from the minimal to the "worst case scenario" max. They also explained each and every step in the treatment process to us. The facility is modern, and immaculately clean! The treatment rooms have soothing music and it felt like we were in a luxurious spa, not a vet! Upon first glance you'd think this clinic HAS to be crazy expensive, its just to gorgeous to not be, but the prices for their services are incredibly reasonable! I have FINALLY found my "vet home." We will be coming to BVC for all our loving pets from now on!
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