Worst service ever
Don’t use these guys, pay more and use another company. I have 5G brand new phone and clients call never connects I end up calling them all the time.
Okay, but access to features on iOS App need to be the same as Desktop / Website
Unfortunately on iOS App you're (currently) unable to do 'attended' call transfer, which I feel is an important feature.
Furthermore the 'blind' transfer to external lines (on iOS App) doesn't work 9/10 times... caller just hears beeping and is disconnected.
Why are features available on Desktop App / Web not available in app?
Transfer faults are really annoying.
On a positive note, everything else seems to be working really well.
The free 7 day trial is great.
The staff I've liaised with so far have been lovely and super helpful.
Furthermore the 'blind' transfer to external lines (on iOS App) doesn't work 9/10 times... caller just hears beeping and is disconnected.
Why are features available on Desktop App / Web not available in app?
Transfer faults are really annoying.
On a positive note, everything else seems to be working really well.
The free 7 day trial is great.
The staff I've liaised with so far have been lovely and super helpful.
Show more
Review By Apple
Not acceptable app will be removed.
Easy and Quick setup
Really happy with the customer service easy and quick setup.
Business phone
Super easy and highly functional.
Set Up and Service
Nice and easy set up. Really supportive. To be honest a service above and beyond. App really easy to use and all tested while speaking with an advisor. Really happy!
Great
Very lovely service by Kuhle
Mrs Sat
Aqheel was very helpful it was quick and easy for me to do everything I will give 10 stars as I can do only 5 most helpful thx for it.
Very easy to use
Would recommend was easy to navigate and very helpful staff to talk through what needs to be done to get set up.
Great Service
I was looking for a VoIP service and I found bOnline to be very easy to set up and manage. Account was all up and set up complete within an hour.
Great set up experience
I just finished a set up call with Naseegha and found that she was very helpful in explaining all the steps. Also the using of application seems straight forward at the set up.
I will have more comments as I use the services .
I will have more comments as I use the services .
Mrs
Naseegha best customer service in high standard
Easy to Use
Was easy to navigate and setup this app. Love it, Nasee Gha was really helpful
Terrible customer service
Terrible customer service. I cancelled after 4 days, I was told this would work with WhatsApp business and it doesn’t. I am hard of hearing and couldn’t discuss the with the cancellations team. I asked to be emailed. The first two people I spoke with said this would be fine and that I had a 30 day period to pay for. I paid up to that date. The third person informed me this was a contract and I couldn’t leave for the year. He also said that as I hadn’t answered the phone to the cancellations team my initial call was not logged as a cancellation. I asked for email contract! This was at the start of Sept, I asked again for the cancellation team to email me, but here we are with lots more emails and texts telling me I have to pay for another month. I have emailed again and no contact. This company has NO internal complaints system or a line of supervision and I was told I could speak with anyone else. Don’t waste your money and time. There are others, cheaper who do consider disabled customers.
Show more
Great service
Abdullh was fantastic , couldn’t ask for better service. Knew the fault we were having and resolved instantly.
Very buggy app, phone support not willing to help
Everytime you make a call it opens Facetime app, phoned support but they were unwilling to try and find a solution.
Also can't type in numbers with keyboard on the dialer screen have to tap each button number with mouse one by one, old rotary phones were quicker.
Support not helpful at all, basic things need to be fixed, will be looking for another solution.
Also can't type in numbers with keyboard on the dialer screen have to tap each button number with mouse one by one, old rotary phones were quicker.
Support not helpful at all, basic things need to be fixed, will be looking for another solution.
Show more
Easy setup, mobile app has issues.
It’s very easy to set up a virtual landline with bOnline and the onboarding experience was great. Was also very easy to set up the VOIP handset to connect it to my new landline number.
However, the mobile app is frustrating me. Currently the app does not cause my mobile to ‘ring’ when someone calls the landline number and voicemails also do not play back (no sound) through the app.
In summary easy set up, works well on the computer and desk phone, but the mobile app is not currently doing the job for me.
However, the mobile app is frustrating me. Currently the app does not cause my mobile to ‘ring’ when someone calls the landline number and voicemails also do not play back (no sound) through the app.
In summary easy set up, works well on the computer and desk phone, but the mobile app is not currently doing the job for me.
Show more
Can’t escape BOnline fast enough
Hounded to go on to this app whilst on holiday and at the end of the week they turned my number off even though they had agreed to call me after my holiday.
Set up on this app and now we no longer get options for our different businesses and all calls come through as our number so we can not phone anyone back.
Set up on this app and now we no longer get options for our different businesses and all calls come through as our number so we can not phone anyone back.
Show more
Unreliable app
Always having to restart phone to make app work and recently it’s stopped notifications for any calls. Uninstalled app and reinstalled, worked for 20 mins now doesn’t work at all. Had issues since I joined in November 2023. Upgraded to 3.0 and still useless. Customer services never fix anything. Will move once contract is up. They then will hassle me after this review as usual.
Show more
Absolutely awful set up and wish we had neve moved to them!
We’ve had nothing but problems since we moved to them 18/12/23, with repeated complaints from customers of an echoey line.
My mobile app worked perfectly well earlier this week, and on being told to upgrade to version 3 today, it now won’t accept the email address and PIN that is on the email bOnline sent to us.
My mobile app worked perfectly well earlier this week, and on being told to upgrade to version 3 today, it now won’t accept the email address and PIN that is on the email bOnline sent to us.
Show more
