Unreliable
The first time using Bookaway and they cancelled my booking 10minutes before my departure. I then had to make last minute alternative arrangements at a much higher cost. Very very disappointing
DO NOT USE!
PAID for 2 shuttle tickets. Shuttle driver said it’s common for BookAway to sell tickets and not reserve with the shuttle service. Shuttle was booked. We, and another couple, were left to fend for ourselves. THEY STILL HAVEN’T EVEN REFUNDED ME!
Do not purchase tickets using this app
Booked a ferry ticket in Philippines - got to the ferry port and discovered paid more than DOUBLE the actual ferry price. Will never be using this app again and will be discouraging others from doing so. Disgusting how you can exploit customers in this way
Terrible
This app is the absolute worst
Error in my Booking ID upon presenting it to the port staff and wasn’t able to use it
I previously escalated an issue through your email support, but up to now, no action has been taken and the matter remains unresolved. Each time, I receive the same response: “We are actively following up on your case and will update you as soon as we have news.”
It has already been one month since I first reported this issue, and it is extremely frustrating to continue waiting without any clear resolution—especially as my card continues to incur interest charges during this time.
Could you please provide a contact number where I can speak with someone directly? Waiting several days for each email response is not an efficient way to resolve this matter. I would appreciate your immediate attention and a more concrete update on the status of my case.
Thank you.
It has already been one month since I first reported this issue, and it is extremely frustrating to continue waiting without any clear resolution—especially as my card continues to incur interest charges during this time.
Could you please provide a contact number where I can speak with someone directly? Waiting several days for each email response is not an efficient way to resolve this matter. I would appreciate your immediate attention and a more concrete update on the status of my case.
Thank you.
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