BookMyShow | Movies & Events User Reviews

Name: BookMyShow | Movies & Events
Rating: 4.77757 (14063 reviews)

BookMyShow | Movies & Events

Bigtree Entertainment Pvt. Ltd.

🎬 Entertainment

What users say

Summarized from real user reviews of BookMyShow | Movies & Events. Based on 14K reviews and a 4.8/5 average, it highlights the 4 positives and 8 negatives reviewers mention most about this Entertainment app.

Positive things

🚀Outstanding performance
🌟Excellent star cast, costumes, and lighting
👍Convenient and easy to use
💯Excellent app

Negative things

🐛Buggy and crashes frequently
⏱️Slow and unresponsive
💳Issues with payments and refunds
🤖Poor customer service
🤔Confusing user interface
🚫Doesn't work with international cards/numbers
💰High convenience charges
🔒Security and data privacy concerns

Top reviews

Most Recent Highest Rated Lowest Rated

Sonic’s

Srinivasa Vuppu

9 days ago

Review of app

Nice app

Akhilkp

a month ago

Good

Very good

Samyeee

a month ago

Bad design

App is useless - just use the website. Marking the theatres as favorite does not do anything except put a heart next to it. There is no way to just see your favorites or oven get them at the top of the list. You always have to scroll through all the far away theatres or search to find the theatres even though you have it marked your favorites.

Samir SR

a month ago

Response from developer

Hello Samir, We regret any inconvenience caused and understand your concern regarding the current Favourites feature and theatre navigation experience. At present, the app does not offer a dedicated Favourites section or prioritised sorting of marked theatres, which may affect ease of access while browsing. We appreciate your feedback and will consider it for future improvements. For immediate assistance or any app-related navigation support, please reach out to us at support.bookmyshow.com, and our team will be happy to assist you further. Team BookMyShow

Waste of money, they are charging extra for convenience

I booked some shows at the time of cancellation or rescheduling. Their customer support is not helping. They are taking 30% for cancellation, which is not satisfying, therefore, they are helpless to meet the customer expectations

Nooreen J

2 months ago

Good

Rani Sachin

2 months ago

Technical Glitch & Poor Support Experience

I am a frequent user of this platform and usually find the booking process convenient. However, I recently encountered a technical glitch that resulted in a ticket being booked for the wrong language. I followed the standard booking steps: I filtered for my preferred language, selected the movie, picked my seats, and paid. It was only after the transaction was complete that I saw the language had defaulted to something else. My experience with your support team was even more disappointing: • Unrealistic Demands: When I escalated the issue, I was asked to provide a screenshot of the error. Nobody takes screenshots of their screen during a routine booking process; it’s an absurd request. • Deflective Response: Instead of addressing why my explicit language selection was overridden by the system, I was told I should have checked the final confirmation page more carefully. Why should I have to re-verify a selection the system already confirmed in the previous step? • Lack of Accountability: I didn't even lead with a request for a refund or cancellation. I simply wanted to know why my selection was changed. The dismissive nature of this interaction has been so frustrating that I am now actively looking for alternative platforms. When a loyal user points out a system flaw, they expect a solution or an explanation, not a lecture on how to double-check your UI. Finally the same error is rectified within 12 hours without accepting there was one. Since your platform has taught me to 'expect the unexpected' from your interface, you should expect the same regarding my continued loyalty.

DilluBam

3 months ago

Response from developer

Hello there, We do appreciate your strong sense of loyalty towards us, and are sad that you are feeling otherwise now. We are extremely apologetic about your experience! Please re-share your concern via support.bookmyshow.com so our team can investigate! We will do our best to assist you! Team BookMyShow

Great

Rev Ratings

3 months ago

Money deducted from account, but no booking

Booking failed due to their system error, however they still deducted the money. It supposedly will be refunded later. I’m seeing many reviews with this exact issue from years ago. Surprising that they have not fixed it so far.

t27bg29

Extortionate

Took 100 rupees transaction charge for tickets totalling 450 rupees. Thats messed up.

Kafi ganda

4 months ago

Tickets

It’s a scam and making more money from black market. They keep showing coming soon then it shows sold out in the end.
Fraud fraud fraud

BMCLFFASS

4 months ago

Abysmy

Shockingly bad . Completely unacceptable treatment of customers. Profit first. Will never ever use again, come what may.

DGIW13

5 months ago

Response from developer

Hello there, Please share your issue in detail with us via support.bookmyshow.com so we can understand and address it! We attempt to keep our customers delighted with our service so this is not in sync with our intent and we certainly don't feel good about it! We will put our best foot forward and hope to make you a delighted custmer eventualy! Team BookMyShow

Excessive charges

Excessive charges. competition is coming

ASN-UK

5 months ago

Credit card discounts are just scams and don’t work

All the options in credit card discounts, debit card discounts and book my show discounts do not work.

GreenGoblinMonk

6 months ago

No benefits

Bank offer is not actually fruitful because of their additional fees and charges.

Anonymous@78946

6 months ago

Offers on cards

The offer is applicable to my card but didn’t booked and timeout. When I try to book for other time it is showing not applicable as ongoing transaction and tried after 5 hours showing offer already done and limited

Sweegtrdg

6 months ago

Nice Experience

This app is very user friendly

Dipak Kataria

yes / noIn-App Purchase

free / freePrice

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