Hanuman ansh
Complaint
When I initially booked my ticket through the BookMyShow app, the booking interface explicitly stated that cancellation was available. However, when my plans changed and I attempted to cancel my ticket a full day prior to the show, your platform completely failed to honor this terms. Worse still, the movie showtime was inexplicably started ahead of the scheduled time.
To obstruct my attempts to resolve this, your platform actively blocked my AI chatbot chat history and deliberately disabled the "Find My Ticket" feature across both your website and official app. Despite multiple attempts to reach customer support, my grievances have been met with complete silence and intentional avoidance.
This practice is predatory, fraudulent, and a direct violation of consumer rights. Hiding user access features and blocking communication history to prevent valid refund requests is unacceptable behavior for an established service.
I demand an immediate, full refund for this booking, alongside an official response detailing why my account features were deliberately restricted. If this matter is not resolved promptly, I will escalate this issue to the Consumer Disputes Redressal Commission and report your misleading practices to regulatory authorities.
Response from developer
Hello Suresh, Sincere apologies for the difficult time you have faced! The cancellation policy of cinemas is mentioned in the T&Cs and we request you to go through it before proceeding with the booking. Please reshare your concern via support.bookmyshow.com so our team can investigate and work on it. We will certainly do our best to assist you and give you a fair resolution! Team BookMyShow
No event at the event venue.
Easy to use and has worked all the time
Easy to use
Dont judge by advertised cover
Response from developer
Hello there, Special occasions deserve a truly wonderful experience, and we strive to present every detail transparently so you can book with confidence. We understand how disappointing this must have been, and sincerely apologise for the inconvenience caused. Please share what you experienced with us at support.bookmyshow.com along with your booking details, so we can look into this further. Team BookMyShow
Great
Cancellation and Rescheduling
I wished to modify my booking to another timing and if I did that via bookmyshow I would have been charged another 354 rs in convenience fees. Bookmyshow will blame their terrible policy on their theater partners but it’s the app’s onus to make it right since they are the ones who charge a convenience fee in the first place. I am never going to use bookmyshow again.
Convenience Fees
Bad App Interface
No Information about cancellation of show
Upon reaching, someone at Venue told us that the even had been cancelled already. I mean, neither BookMyShow took any accountability nor the event manager.
Who will take the ownership of wasting our time, effort, fuel? Why was I not informed well in advance about cancellation when the show was canceled atleast 2 days before it was supposed to be happening
Response from developer
Hello Zohaib, We're truly sorry. This is certainly not the experience we want for our customers, we want every event to be a memorable one from the moment you book until the final applause. Please write to us at support.bookmyshow.com with your booking details. We'd truly appreciate the opportunity to review this and do everything we can to make things right for you. Team BookMyShow
Cancellation and modification request
Instead of helping with a simple change, they told me the only option was to cancel the booking. To make matters worse, they deducted nearly ₹1,000 as a cancellation charge on a ticket worth ₹2,968. Charging such a high cancellation fee for an honest mistake, especially when the request was made immediately, feels completely unreasonable and unfair.
A customer-friendly platform should offer flexibility for genuine booking errors instead of imposing excessive penalties. This experience has left me very disappointed, and I hope BookMyShow reviews its cancellation and modification policies to treat customers more fairly. Until then, I would advise others to double-check every booking because even a small mistake can end up being very expensive.
Response from developer
Hello Jpurlv, We truly apologize and regret the inconvenience and we completely understand your frustration regarding the high cancellation fees. These charges are set entirely by the cinema partners and not by us. Besides, modifications cannot be made once the booking is done, and this again is the policy of the cinema. The only option is to cancel the tickets if the cinema allows cancellation! Please share your booking details with us at support.bookmyshow.com so we can look into your case and assist you further. Team BookMyShow
Doesn’t Accept Cards
Response from developer
Hello there, We're sorry to hear you experienced payment issues while attempting to use your North American credit cards for a booking in Sri Lanka. This isn't the seamless experience we strive to provide, and we'd like to make this right. Please share a screenshot of the error along with your payment details at support.bookmyshow.com. Our team will investigate why the transaction isn't reaching your card issuer and work towards resolving the issue as quickly as possible. Team BookMyShow
Sonic’s
Bad experience in aura cinema mattannur kannur
If a show has to be cancelled, it is the basic responsibility of the theatre management to inform the audience in advance. Failing to provide any prior notice and causing inconvenience to families who have travelled to the theatre is completely unacceptable. We strongly demand a clear explanation regarding this incident and request that appropriate measures be taken to ensure that such negligence is not repeated in the future.
I had booked 5 tickets, and I even requested that I be allowed to purchase the remaining 5 tickets required to meet their minimum audience requirement so that the show could proceed. However, since it was already 10:10 PM, they refused to do so. When booking tickets at this theatre, viewers should first make sure that enough people have booked, because this theatre appears to have little regard for its customers. I have never had such a bad experience at any other theatre.
Response from developer
Hello there, We sincerely apologise for the inconvenience caused and understand how disappointing this experience must have been. As this concern requires a detailed review, we request you to kindly raise it through our Support Centre at support.bookmyshow.com. Our team will look into the matter and assist you at the earliest. Thank you for your patience and understanding. Team BookMyShow
Review of app
Good
Bad design
Response from developer
Hello Samir, We regret any inconvenience caused and understand your concern regarding the current Favourites feature and theatre navigation experience. At present, the app does not offer a dedicated Favourites section or prioritised sorting of marked theatres, which may affect ease of access while browsing. We appreciate your feedback and will consider it for future improvements. For immediate assistance or any app-related navigation support, please reach out to us at support.bookmyshow.com, and our team will be happy to assist you further. Team BookMyShow
