Cancellation and Rescheduling
Bookmyshow has the worst cancellation policy on this planet. They not only charged me 354 convenience fee for booking the tickets but then proceeded to charge me an additional 750 rs to cancel my tickets without providing me a refund on my initial convenience fee.
I wished to modify my booking to another timing and if I did that via bookmyshow I would have been charged another 354 rs in convenience fees. Bookmyshow will blame their terrible policy on their theater partners but it’s the app’s onus to make it right since they are the ones who charge a convenience fee in the first place. I am never going to use bookmyshow again.
I wished to modify my booking to another timing and if I did that via bookmyshow I would have been charged another 354 rs in convenience fees. Bookmyshow will blame their terrible policy on their theater partners but it’s the app’s onus to make it right since they are the ones who charge a convenience fee in the first place. I am never going to use bookmyshow again.
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Convenience Fees
Convenience fees is too high , its better we can buy directly from counter
Bad App Interface
Convoluted Application, you guys should work on your UX
No Information about cancellation of show
I have been using BookMyShow for a while. But recently I was utterly disappointed. I booked tickets for a live event (comedy standup) for a group of 4 in patna. We all had to travel a great deal (25km in city traffic), during heavy rain to reach to venue on time.
Upon reaching, someone at Venue told us that the even had been cancelled already. I mean, neither BookMyShow took any accountability nor the event manager.
Who will take the ownership of wasting our time, effort, fuel? Why was I not informed well in advance about cancellation when the show was canceled atleast 2 days before it was supposed to be happening
Upon reaching, someone at Venue told us that the even had been cancelled already. I mean, neither BookMyShow took any accountability nor the event manager.
Who will take the ownership of wasting our time, effort, fuel? Why was I not informed well in advance about cancellation when the show was canceled atleast 2 days before it was supposed to be happening
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Cancellation and modification request
I had a terrible experience with BookMyShow's cancellation policy. I accidentally booked tickets for a movie releasing next week instead of the one releasing today. I immediately contacted customer support and requested if they could simply modify or exchange my booking to today's show.
Instead of helping with a simple change, they told me the only option was to cancel the booking. To make matters worse, they deducted nearly ₹1,000 as a cancellation charge on a ticket worth ₹2,968. Charging such a high cancellation fee for an honest mistake, especially when the request was made immediately, feels completely unreasonable and unfair.
A customer-friendly platform should offer flexibility for genuine booking errors instead of imposing excessive penalties. This experience has left me very disappointed, and I hope BookMyShow reviews its cancellation and modification policies to treat customers more fairly. Until then, I would advise others to double-check every booking because even a small mistake can end up being very expensive.
Instead of helping with a simple change, they told me the only option was to cancel the booking. To make matters worse, they deducted nearly ₹1,000 as a cancellation charge on a ticket worth ₹2,968. Charging such a high cancellation fee for an honest mistake, especially when the request was made immediately, feels completely unreasonable and unfair.
A customer-friendly platform should offer flexibility for genuine booking errors instead of imposing excessive penalties. This experience has left me very disappointed, and I hope BookMyShow reviews its cancellation and modification policies to treat customers more fairly. Until then, I would advise others to double-check every booking because even a small mistake can end up being very expensive.
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Doesn’t Accept Cards
The app works well but when it comes to making payment with a North American credit card for events in Sri Lanka it gives an error with the actual purchase attempt not even registering with the CC issuer as verified by them. I tried two cards, both use all the time in Sri Lanka and neither worked. It kept saying declined but the card issuers said they didn’t decline them and their records confirm this. So don’t get your hopes up if you are from North America!
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Sonic’s
Ok
Bad experience in aura cinema mattannur kannur
Today, the 10:00 PM show of the movie *Balan* at Aura cinema Mattannur kannur,theatre was cancelled on the grounds that there were not enough viewers, stating that there were fewer than 10 people. Cancelling a show without any prior notification is extremely disappointing and reflects a lack of responsibility. We had booked our tickets in advance and arrived at the theatre with our family, only to learn about the cancellation after reaching there. This caused us a significant waste of time, financial loss, and unnecessary inconvenience.
If a show has to be cancelled, it is the basic responsibility of the theatre management to inform the audience in advance. Failing to provide any prior notice and causing inconvenience to families who have travelled to the theatre is completely unacceptable. We strongly demand a clear explanation regarding this incident and request that appropriate measures be taken to ensure that such negligence is not repeated in the future.
I had booked 5 tickets, and I even requested that I be allowed to purchase the remaining 5 tickets required to meet their minimum audience requirement so that the show could proceed. However, since it was already 10:10 PM, they refused to do so. When booking tickets at this theatre, viewers should first make sure that enough people have booked, because this theatre appears to have little regard for its customers. I have never had such a bad experience at any other theatre.
If a show has to be cancelled, it is the basic responsibility of the theatre management to inform the audience in advance. Failing to provide any prior notice and causing inconvenience to families who have travelled to the theatre is completely unacceptable. We strongly demand a clear explanation regarding this incident and request that appropriate measures be taken to ensure that such negligence is not repeated in the future.
I had booked 5 tickets, and I even requested that I be allowed to purchase the remaining 5 tickets required to meet their minimum audience requirement so that the show could proceed. However, since it was already 10:10 PM, they refused to do so. When booking tickets at this theatre, viewers should first make sure that enough people have booked, because this theatre appears to have little regard for its customers. I have never had such a bad experience at any other theatre.
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Response from developer
Hello there, We sincerely apologise for the inconvenience caused and understand how disappointing this experience must have been. As this concern requires a detailed review, we request you to kindly raise it through our Support Centre at support.bookmyshow.com. Our team will look into the matter and assist you at the earliest. Thank you for your patience and understanding. Team BookMyShow
Review of app
Nice app
Good
Very good
Bad design
App is useless - just use the website. Marking the theatres as favorite does not do anything except put a heart next to it. There is no way to just see your favorites or oven get them at the top of the list. You always have to scroll through all the far away theatres or search to find the theatres even though you have it marked your favorites.
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Waste of money, they are charging extra for convenience
I booked some shows at the time of cancellation or rescheduling. Their customer support is not helping. They are taking 30% for cancellation, which is not satisfying, therefore, they are helpless to meet the customer expectations
Good
Good
Technical Glitch & Poor Support Experience
I am a frequent user of this platform and usually find the booking process convenient. However, I recently encountered a technical glitch that resulted in a ticket being booked for the wrong language. I followed the standard booking steps: I filtered for my preferred language, selected the movie, picked my seats, and paid. It was only after the transaction was complete that I saw the language had defaulted to something else. My experience with your support team was even more disappointing: • Unrealistic Demands: When I escalated the issue, I was asked to provide a screenshot of the error. Nobody takes screenshots of their screen during a routine booking process; it’s an absurd request. • Deflective Response: Instead of addressing why my explicit language selection was overridden by the system, I was told I should have checked the final confirmation page more carefully. Why should I have to re-verify a selection the system already confirmed in the previous step? • Lack of Accountability: I didn't even lead with a request for a refund or cancellation. I simply wanted to know why my selection was changed. The dismissive nature of this interaction has been so frustrating that I am now actively looking for alternative platforms. When a loyal user points out a system flaw, they expect a solution or an explanation, not a lecture on how to double-check your UI. Finally the same error is rectified within 12 hours without accepting there was one. Since your platform has taught me to 'expect the unexpected' from your interface, you should expect the same regarding my continued loyalty.
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Response from developer
Hello there, We do appreciate your strong sense of loyalty towards us, and are sad that you are feeling otherwise now. We are extremely apologetic about your experience! Please re-share your concern via support.bookmyshow.com so our team can investigate! We will do our best to assist you! Team BookMyShow
Great
Great
Money deducted from account, but no booking
Booking failed due to their system error, however they still deducted the money. It supposedly will be refunded later. I’m seeing many reviews with this exact issue from years ago. Surprising that they have not fixed it so far.
Lund app
Tatti gu payment
Bad customer service
No live agent to help
Promo is a scam
Most of the promos are limited to few cards and even if you have that card, it’s further shortlisted to few selected cards
Extortionate
Took 100 rupees transaction charge for tickets totalling 450 rupees. Thats messed up.
