Don’t expect any support from customer service.
I had purchased movie tickets and expected to be able to watch the film. I used the fandango app to get these tickets and haven’t had any issues before. This is experience was hands down the worse I’ve had in any movie theater. Now, as someone who used fandango exclusively for tickets, I felt some comfort that knowing this company, customer service would do SOMETHING to aide in this disappointing experience. Not only did the do nothing, they just wasted time to the point where it was past the deadlines of requesting a refund. I submitted my customer service ticket 30
minutes after leaving the theater, they didn’t get back to me for 4 days. When they did get back to me, they apologized for the inconvenience and they asked for the receipt information which gave me solace in the hopes I’d be refunded. 5 days later, they emailed me back saying I have to review the theaters return policy and see if I can get refunded. So they basically took two weeks to respond back saying “hey, you’re out of luck.” I will not be using their services again and I don’t think anyone reading this should either. They will not help you.
minutes after leaving the theater, they didn’t get back to me for 4 days. When they did get back to me, they apologized for the inconvenience and they asked for the receipt information which gave me solace in the hopes I’d be refunded. 5 days later, they emailed me back saying I have to review the theaters return policy and see if I can get refunded. So they basically took two weeks to respond back saying “hey, you’re out of luck.” I will not be using their services again and I don’t think anyone reading this should either. They will not help you.
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Services
The best way to get a movie ticket
Bugged
I don’t know what’s wrong with the app but when I go to purchase a movie it doesn’t work even after I put my promo code in. I’ve had the membership for a month and already want a full refund on it I didn’t even get to use its benefits but it took $10 from me for it.
Nice app
Nice app
Online purchase
Super easy and convenient
