Excellent
Easy to use
Happy
Great service and always on time. Staff are extremely
helpful and caring.
helpful and caring.
Useless
Kept getting told to get tickets here as “it’s cheaper”, but it doesn’t offer return tickets for a single route I take, only singles, which ends up working out £4 more expensive than just buying a return on the bus. Most of the time even if I go to buy a single it tells me it’s only available to buy on the bus LOL. What’s the point of the app if I have to buy tickets on the bus anyway and I can just check routes with built-in apps like Google Maps
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Departures
Since the recent update there is now no real time departures can only track buses and this is not helpful as sometimes the bus disappears off the map
Bad service
Don’t stop for you half the time
No real time updates of delays
This app is great for buying tickets, but unfortunately it doesn’t give real time info about bus delays. We were waiting for the 51 from Edinburgh to Galashiels, we waited 30 minutes past the due time and it didn’t arrive. The 51 had disappeared from the bus stop tracker and and no bus was showing up on the map on the app. The next bus was 1 1/2 hours later (yes that’s the poor standard of public transport to the Scottish Borders), so we had to phone a friend for a lift. Some time later Borders Buses tweeted that there had been a delay in the 51 service, but we had already given up waiting. What’s the point of app for such an infrequent bus service that can’t provide real time updates on delays?
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X62
Struggling to understand why you have a single decker on nightly, on either side of 5pm, on the X62 from Edinburgh. People boarding the bus at South Bridge, the first stop after the bus station are forced to stand each week night. Can you either provide a double decker on the route in late afternoon/early evening or bring back the much loved X70.
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Great wee app for tourists & travellers
Really a model of what a bus app should be. Just back from a week of travelling by three or four buses in the area every day & the app & service never let me down once. Must be a lifeline for the locals because some of those stops are in extremely bleak, exposed, remote places!
Clean tidy busses
Great service, clean tidy buses, professionally driven, almost all of your drivers are friendly and have a smile, great service, great customer service.
Border Buses
Wish they were more frequent from Hawick to Edinburgh.
Would ask that the heating was put on especially as the windows are open for ventilation to minimise spread of Covid.
Great service . Thank you drivers.
Would ask that the heating was put on especially as the windows are open for ventilation to minimise spread of Covid.
Great service . Thank you drivers.
Bus stops not always updated on time
Word of warning to users - Just had a bus drive past me without even braking, with the driver pointing down the road. It turns out that the observed stop (Craigmilar castle road for the X95) had been recently changed, but the app was not yet updated. Not sure why the driver didn’t show some human decency and stop for me. Then mention the stop had changed for next time.
Other than that the app runs very well hence the 3 stars.
Other than that the app runs very well hence the 3 stars.
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Could be fantastic
I love a good App - and this could be so useful if it always matched up to when buses are actually due!
X95
Great but bring back the hourly service from Edinburgh to Carlisle please. Also the WiFi doesn’t work on some x95 buses. Great service xxx
Nooooooo
Crap app - been on for nearly thirty mins and still can’t get a timetable for Berwick to Kelso service, will show me Hily Iskand and Edinburgh but not Kelso - can’t be bothered any more trying to figure it out, would rather crawl there on my hands and knees that use this useless app again
Download
App appears to work when accessed via App Store, able to open, but doesn’t appear to download to device.
No icon displayed on home page or in ‘recent downloads’ folder yet can be located under iPhone storage.
App deleted and several further attempts to download without success.
No icon displayed on home page or in ‘recent downloads’ folder yet can be located under iPhone storage.
App deleted and several further attempts to download without success.
Needs further improvement
The bus tracker gives the impression that the info provided is accurate and complete. It’s often not. Usually when the scheduled bus is close by.
It’s also unclear how to access the tracker, requiring a few steps to get this. Be good if shortcut to info about next buses at stop could be provided
It’s also unclear how to access the tracker, requiring a few steps to get this. Be good if shortcut to info about next buses at stop could be provided
Good
Need child tickets
Good Service
Although longer- great scenic ride and ticket cost is great
Excellent
This app is amazing. You can do the journey planner or look up when the bus is due by your location it tells you about updates to
Excellent App
Have only used the app for one full day, however so far it has been brilliant. I just tapped in where I wanted to go and the app gave me accurate information, including walking time! I then bought a day ticket on the app as I had four separate buses to catch and this worked very well too. The app is also intuitive to use and already feels familiar.
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