Never delivering it on promised time.
I have two multiple times, keep on checking with my Borzo driver. They take multiple orders at the same time. They will pick up multiple products and deliver it at different places. That is why your one product which is even closer to the address that you are sending from will still take hours and hours to get delivered. I stay in Mumbai and i understand the traffic, but it never takes three hours to send a courier from Churchgate to Bandra. Or even four hours for the matter of fact. Your riders keep lying about them being on time, but they change the status saying that they have picked up the product or there at the location, but no, they are not even close to your location at that time for pick up. Important task cannot be performed involving this app. Cannot rely.
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Response from developer
We sincerely apologize for the experience you've had and understand how frustrating it is when your delivery is delayed, especially when it is time-sensitive. Your feedback regarding delivery timelines, multiple orders being assigned to couriers, and inaccurate status updates is important to us. We take these concerns seriously and would like to investigate your experience in detail. To help us review the matter thoroughly, please write to us at social.in@borzodelivery.com with your contact number and order details. Our team will investigate the issue and get back to you with the appropriate assistance. We appreciate you taking the time to share your feedback and look forward to resolving this for you.
Terrible customer service
Despite the estimated delivery time for 1hr I received my parcel 3hrs later as the delivery man decided to take detour. He refused to answer his phone and there was no customer support. Additionally they charge more than Porter or Uber pick ups. Avoid at all costs! No accountability or customer support
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Porter is better than borzo
Very disappointing experience with Borzo. My parcel has been missing for over 3 days, and despite repeated follow-ups, there has been no clear information about its location. The delivery partner was not answering calls, leaving me completely in the dark about my shipment.
To make matters worse, I was assured that someone from Borzo would contact me regarding a refund, but I have still not received any call or update. The lack of communication and accountability has been extremely frustrating.
A courier company should be reliable and responsive when issues arise, but unfortunately, my experience has been the exact opposite. I would not recommend Borzo based on the poor service and lack of support I have received.
To make matters worse, I was assured that someone from Borzo would contact me regarding a refund, but I have still not received any call or update. The lack of communication and accountability has been extremely frustrating.
A courier company should be reliable and responsive when issues arise, but unfortunately, my experience has been the exact opposite. I would not recommend Borzo based on the poor service and lack of support I have received.
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Maybe be more upfront about the 2 countries your in
Look at title
Worst App and Worst Customer Service
The courier picked up my item, marked job as paid and did not deliver them for almost 6 hours up. I tried to call the courier on normal call as well as whatsapp and no calls were answered. On top of that there is no customer service after 9PM then why the app is still running after 9PM?
DO NOT use this app if you value your time, money and belongings. Extremely Angry and disappointed.
DO NOT use this app if you value your time, money and belongings. Extremely Angry and disappointed.
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Delivery
The app is resourceless. It lets delivery people do as they wish even with a tracking map we can’t do anything when they waste time running around town doing other things than a direct delivery. It is a waste of time and energy. At this point i would have personally gone and delivered it myself.
Pengiriman
Lama banget gilee , dari jam 11 udah 1 jam lebih driver malah muter”. gak bisa chat driver,nomor tlp driver ngak aktif, gimana coba klo org buru”. Padahal titik pengiriman ngak jauh dri rumah saya malah di bawa muter” aneh bgt dah, UDAH PALING BENER GOSEND!
Não coletam. Você cria o pedido e ele vence sem aparecer uma pessoa para buscar!!!!
Pessimo
Poor service
I have never been spoken to so badly by someone but this Borzo courier guy sucked the energy out of me - he kept telling me lies that the location I have added is wrong, that he will deliver at 5 but starts calling rapidly at 2 when I am away from my phone, then blames me left right and center, then he says the woman who was to give my order is saying she doesn’t have one but when I asked that woman she said the man never came, he only asked for location. I have never felt so troubled and tortured. Pls never book anything on this app. The service guys lack manners and they think you depend on them so they will use that to their cruel advantage.
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App muito incompleto
Primeira vez usando pq o vendedor usou esse serviço, me mandou o link e instalei o app, porém, não há nenhuma opção para rastrear a entrega…
Absolutely unreliable
I had never come across such a stupid, unreliable, useless app ever in my life. This was the first time i was placing an order and not only did i waste two hours of my glorious time that i am never getting back but I was left hungry and angry. The delivery partners would not receive any calls, there is no way to contact them, unprofessionals as hell, they wouldn’t even move from one place. The support team is useless and had no solution to my problem. I swear to god if there was no problem with my dunzo app, i would have never ever ever ever even thought about relying on this disgusting app
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Terrible and tiring first experience
I used the app to send a package and chose the end of day delivery method. Even after placing the order before 4 PM my package was first, not picked up the delivery partner, then rejected after 6 PM and then cancelled due to a system glitch. After this I had to place the order again and pay more than what was quoted to me. Again, I wish I could have been given some compensation considering I was given assurances by customer service but they never followed through. I don’t think I will use the app again.
The customer support agents were helpful but the service was abysmal.
The customer support agents were helpful but the service was abysmal.
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Response from developer
Hi Marcus, We're sorry you had a negative experience. We're committed to resolving this and improving our services.
Absolutely terrible service
I had an extremely pathetic experience with Borzo. My parcel was picked up at 9 PM for a delivery that should’ve taken 20 minutes. Now it’s 11 PM and the delivery is still not done. The driver has been stuck at some random location for hours, not moving at all. I tried calling him over 50 times — he didn’t bother answering even once. On top of that, Borzo has ZERO customer support after 10 PM. No way to reach anyone, no help, nothing! My important stuff is just stuck with some irresponsible delivery guy and Borzo doesn’t even care.
This was beyond frustrating and unprofessional. I would never recommend Borzo to anyone. If you value your time, money, or peace of mind, stay as far away from them as possible.
This was beyond frustrating and unprofessional. I would never recommend Borzo to anyone. If you value your time, money, or peace of mind, stay as far away from them as possible.
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Response from developer
Hi Kajol, we're sorry to hear about your experience. Please contact us at social.in@borzodelivery.com to resolve this.
No support from Borzo team
I have schedule a parcel pick up and drop. And it shows that for pick up the person will be there in 5 minutes but even after 30 minutes, the pick up guy didn’t show up and after several attempt of calling, finally he picked my call and said currently I am delivery from porter and it will take another 30 minutes for pick up. Meanwhile in zoho app it shows the pick up guy is on his way but the map was not at all showing real time location. Then delivery guy told me that I won’t be able to pick up your parcel and unable to cancel from my end and asked me to cancel.
I cancelled it and Borzo charged me their cancellation fee and I want to connect with any customer care representative to tell them the whole scenario but Borzo don’t have Customer support in their team, only AI generated limited response and questions are there.
Well it was the 2nd time I was using Borzo and I am not at all happy .
Uninstalling the app for now, hopefully you guys will take care of such issues and make some relevant changes.
I cancelled it and Borzo charged me their cancellation fee and I want to connect with any customer care representative to tell them the whole scenario but Borzo don’t have Customer support in their team, only AI generated limited response and questions are there.
Well it was the 2nd time I was using Borzo and I am not at all happy .
Uninstalling the app for now, hopefully you guys will take care of such issues and make some relevant changes.
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Response from developer
Hi Kullerenu, We're sorry to hear about your experience. Please contact us at social.in@borzodelivery.com to resolve this.
Happy Happy
This is the best thing I have seen in India so easy just to get things pickup and drop
Save so much time and hassle bravo whoever made this app and service thank
Save so much time and hassle bravo whoever made this app and service thank
Response from developer
Hi Nasim, Thank you so much for your kind words! We're thrilled you had a great experience.
Ajuda muito
Unico app que consigo solicitar retirada ou entrega de documentos, pois os entregadores sobem até o local para fazer a retirada. Ótimo
Service works only in limited area
My business office is in Borivali, Mumbai, whereas my Client’s office is in CST, Mumbai which is a distance of 35kms. I wanted to get some important documents couriered within the day’s time so I chose this app. As I booked the courier service I was assigned a rider who would deliver the package to me by the end of the day, I was happy, I gave the rider’s details to my client saying that the documents will be picked up. After 5 hours my client called me to say that no one has picked the documents yet so I checked this app and I got to know that the rider has canceled the pick up and another rider has been assigned, I called the new rider and the rider explained me that since the distance is 35kms he cannot deliver the package and that he will cancel and a new rider will be assigned or I pay him extra ₹200 then only he will come, since I had already chose a prepaid order and paid ₹350 for the service I had no choice but to agree to pay extra ₹200. The package was delivered to me but the experience was full of hassle.
As a business owner if I had got a good service, I would have given this app daily business since I need to send and receive paperwork, I am glad that my first experience was terrible so that I know this is not a trustworthy app and delete it.
If you are someone who needs to send and receive packages within 5-7kms in metro cities, then this app “might” work but for distance above 10kms this is not the app. Saving y’all time and efforts.
As a business owner if I had got a good service, I would have given this app daily business since I need to send and receive paperwork, I am glad that my first experience was terrible so that I know this is not a trustworthy app and delete it.
If you are someone who needs to send and receive packages within 5-7kms in metro cities, then this app “might” work but for distance above 10kms this is not the app. Saving y’all time and efforts.
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Response from developer
Hi Siddhant, we sincerely apologize for the inconvenience caused to you. This is not the experience we want you to have. Please drop us an email at Social.in@borzodelivery.com with your registered contact details and order ID, and we will check and get back to you at the earliest.
Pesan instant, tapi terasa sameday
Driver datang sangat lama, kirim pun saya perhatikan di peta tidak langsung ke lokasi yang saya pesan, masih muter” di tempat lain, sampai ke lokasi yang harusnya 15-20 menit, tapi makan waktu 1,5 jam, driver di telpon, malah marah balik katanya “Sabar Bos, jalan macet” dengan nada tidak enak, sering terjadi seperti ini, seram driver” borzo ini 😭
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Banyak kurir tidak bertanggung jawab
Aplikasi menjanjikan pengiriman instan, tapi nyatanya kurir seringkali membawa paket yang lain sehingga pengiriman sangat lama. Saya tidak merekomendasikan bagi yang ingin mengirim makanan rawan rusak dengan aplikasi ini. Sangat mengecewakan
Ketepatan posisi
Kalau bisa posisi driver setiap waktu bs Tampico real time di peta, unt memperkirakan kapan nyampainya, spt kiriman td pagi, posisi di peta msh di jalan pahlawan, Tiba 2 orangnya sdh di depan pintu
