Consistently inconsistent
Constant trouble (logging in, viewing accounts on home screen, viewing statements, search, etc.) and error codes popping up requiring call to bank. Not user-friendly or intuitive to what you actually want to use a banking app on your phone for, definitely built for computer use not an app.
Great usage
Love being able to transfer funds to my kids accounts, mortgage loan and savings account. Great for mobile deposits and smooth functionality!
Update leads to Lost Info
Updated the app today and when I opened it, my 30 day history is gone. When I searched for the 30 day history, it too was gone. Hopefully everything will be restored at some point
Most excellent
I really enjoyed the ease and reliability of the app.
BOS online
Very user-friendly and very convenient๐
Great app for not so great operator
I'm old and not great with phones and computers but the Bank of Springfield app is EASY!
Revamped mobile app
I think the movement of deposit from quick access menu is bad, also the button to click to finalize deposit is in bad location
Hardly works!!!!
Every now and then the app will choose to work. But to many times Iโve been caught out shopping ready to pay at a register, and the app malfunctioned. I literally had to call a 1 800 number while I was stuck at the store & the end result was I used a different card to pay. Another occurrence is when I randomly check my account at 12 in the morning the app malfunctions every so often. This issue is becoming more frequent it states โ there has been a unexpected error try again later โ and you will literally be locked out of your account for who knows how long. This is beyond ridiculous and frustrating!!!!
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Great bank
All services
Sidney and Josephine
Did a great job
helping as personal bankers!!
helping as personal bankers!!
Employee Review
Tyler Jackson is the best! Alway so helpful, knowledgeable, and patient with all my questions, situations and problems.
A definite asset!
Michelle Knight
A definite asset!
Michelle Knight
Horrible update
Just got the most recent update of this app and thoroughly unimpressed. the old version was just fine and seemed much more user-friendly. This new version is slow and hard to navigate.
Bad app
This is one of the worst apps to login into . Itโs just awful
New system
I know there is a learning curve to any new system but this one has definitely more clicks to perform the usual functions. The one that I really dislike is having to have a text with a code sent to me every time I want to get into the payment program. Thanks for listening.
Transfer
The internal transfer button is so smooth and moves money quick!
Internal transfer
The revised update for the overdraft account does NOT have an option to learn the pay off amount. It only provide current & available amounts.
Unless I am missing something ๐คจ.
Unless I am missing something ๐คจ.
Update
I updated to this new version and now I canโt access the app. Not pleased with this disruption in using the prior version of this app. Still canโt access the updated app.
Donโt like
I hate that this is in portrait instead of landscape. My iPad will not set up this way and I find it much too cumbersome to have IPad flat down. ๐ข
Bad Update
The new update locked me out of my account.
Issues
Too many log in issues, causing my account to get locked.
