Redundant speakers
I had used these speakers to play internet radio and now it’s redundant as cloud facilities removed. Bit of a joke now. Premium speakers with basic services
Bad customer care
So just found out my SoundTouch 20 is no longer supported and basically just a very expensive Bluetooth speaker. Very poor service for a ‘premium’ company like Bose. Will not buy Bose again.
Reseña
Ta bien es una app buena
Most annoying experience
I have owned my speaker and app for a long time . It is always an annoying experience to use. The app is constantly updating and never just works the first time. I have been trying to play some music for the last 30 mins, but it is always a process to reconnect the speaker. I realised I don’t even use this speaker much anymore and instead use my kids JBL because it connects instantly and there is no gagging around. So so so disappointed in this product
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Updated app is inferior, no longer allows multiple phone connections, often fails to connect
The updated app is far inferior. It no longer allows you to sign in and connect your several devices. Now you can only connect one iPhone at a time, if it connects at all. Most of the time it doesn’t connect. And when it does connect, the signal from the app to the sound system lags a lot. Bring back the old app from earlier in 2026!
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