I am extremely disappointed with botim pays customer support
Ar unauthorized transaction of AED 217 was made from my account, and it has been almost 3 months since | first reported it.
I contacted Botim Pay customer support by email multiple times and provided the necessary details. However, I have received very little meaningful assistance. They usually take around two weeks to respond, and the replies are repeatedly the same generic/automated response without actually resolving the issue.
This is extremely frustrating, especially when the Issue involves an unauthorized financial transaction. i expected Botim Pay to properly investigate the transaction, protect the customer, and provide a clear resolution.
Almost 3 months have passed and MY AED 217 has still not been resolved or refunded
A financial service should have a much more responsible and effective customer-support process for unauthorized transactions. I hope Botim Pay takes this matter seriously instead of continuing to send the same automated replies.
VERY DISAPPOINTED CUSTOMERS SERVICE AND FOLLOW-UP
I contacted Botim Pay customer support by email multiple times and provided the necessary details. However, I have received very little meaningful assistance. They usually take around two weeks to respond, and the replies are repeatedly the same generic/automated response without actually resolving the issue.
This is extremely frustrating, especially when the Issue involves an unauthorized financial transaction. i expected Botim Pay to properly investigate the transaction, protect the customer, and provide a clear resolution.
Almost 3 months have passed and MY AED 217 has still not been resolved or refunded
A financial service should have a much more responsible and effective customer-support process for unauthorized transactions. I hope Botim Pay takes this matter seriously instead of continuing to send the same automated replies.
VERY DISAPPOINTED CUSTOMERS SERVICE AND FOLLOW-UP
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WhatsApp is way better
Honestly never seen a messaging app where you have to watch ads at the bottom of your screen while calling your friends and also it’s so sad watching an app try to be WhatsApp so bad also WhatsApp is better because it doesn’t let the uae low arch my messages and listen to my calls
Uselss pathetic app.
Cant make calls nor even save a contact..
Disgusting app. Dont download.
Disgusting app. Dont download.
Response from developer
We take feedback like this very seriously and want to make things right for you. Please email customerservice@botim.me or send a direct message to our verified social pages (Mon–Fri, 9 AM–6 PM) so we can review your concerns.
Give me some updates we have to log in in another phone also same number so please give some change
Update it
Response from developer
We’d love to connect and help you out. You can reach us at customerservice@botim.me or send a DM to our verified FB/IG pages (Monday–Friday, 9:00 AM–6:00 PM) for further assistance.
Horrible don’t download
Downloaded the app, put in money and lost it. Also have a buddy working there and he told me they treat people who work for them like cattle.
Unwanted Notifications
When i have turned off the Gold and silver notifications off it means stop sending me notifications for that crrrass but no! The app continues!!!
Gd job
Not bad
Wrost app ever
App is not working 😭😭 I can’t even put my number
Please fix this app as soon as possible
Please fix this problem
Please fix this app as soon as possible
Please fix this problem
E
This is so helpful
Poor quality video calls. They beg for money to make it HD
Pathetic.
Bien mes trop de pub
Je trouve l’application au top et les fonctions en plus aussi … Mes trop de pub je trouve y compris trop de pub sms
Response from developer
Thank you for the feedback. We hear you on ads. For an ad-free experience plus perks like HD calls, Background Blur, and Early Access, try our VIP Membership—you can subscribe right in the Botim app. For questions, reach us at customerservice@botim.me.
Can not use or update
Can not update
Lush
Stuff
amazing
because of botim, i can call my best friend in dubai. Love botim 4eva
Cannot mute channels
⭐ 1/5 — Aggressive Ads You Cannot Turn Off
BOTIM has become incredibly frustrating to use.
I have disabled message notifications, muted the official BOTIM account, muted the Gold & Silver Investment account, and explicitly disabled article notifications. Despite all of this, BOTIM continues sending promotional push notifications advertising gold investments and other services.
There is apparently no setting to opt out of these marketing notifications while keeping legitimate call notifications enabled.
Users should not have to disable ALL notifications — potentially missing important calls — just to stop receiving advertisements. And putting an “ad-free” experience behind a paid subscription does not make aggressive, unavoidable push marketing acceptable.
Give users a simple, separate toggle:
Calls & messages: ON
Marketing & promotions: OFF
Until BOTIM provides a genuine opt-out for promotional push notifications, 1 star.
BOTIM has become incredibly frustrating to use.
I have disabled message notifications, muted the official BOTIM account, muted the Gold & Silver Investment account, and explicitly disabled article notifications. Despite all of this, BOTIM continues sending promotional push notifications advertising gold investments and other services.
There is apparently no setting to opt out of these marketing notifications while keeping legitimate call notifications enabled.
Users should not have to disable ALL notifications — potentially missing important calls — just to stop receiving advertisements. And putting an “ad-free” experience behind a paid subscription does not make aggressive, unavoidable push marketing acceptable.
Give users a simple, separate toggle:
Calls & messages: ON
Marketing & promotions: OFF
Until BOTIM provides a genuine opt-out for promotional push notifications, 1 star.
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Response from developer
We take feedback like this very seriously and want to make things right for you. Please email customerservice@botim.me or send a direct message to our verified social pages (Mon–Fri, 9 AM–6 PM) so we can review your concerns.
Bad app
Hello BOTIM Support, I recently opened a new BOTIM account, but I cannot find one of my contacts anymore. I used to chat with this person on BOTIM before, but now the contact is not showing up when I search or check my contacts.
Please help me understand why I cannot find this contact and how I can add or contact them again. Thank you.
Please help me understand why I cannot find this contact and how I can add or contact them again. Thank you.
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Fix the speaker
Be careful not to leave it on speaker phone. If you didn’t intend to have it on speaker when the other line answers-you’ll go deaf from how loud it can be. My ear drum is completely messed up.
⚠️ Serious warning about international transfers through BOTIM
I strongly recommend being extremely careful before using BOTIM for international money transfers.
In my experience, the way funds are processed through local payment/aggregation channels can create serious risks for the recipient. If a transaction is later associated with suspicious funds, the recipient’s bank account could potentially be placed under a lien or investigation, even when the recipient had no knowledge of the source of the funds.
What concerns me most is that, when such issues arise, customers may be directed to approach authorities such as the Cyber Crime department or Crime Branch rather than receiving a clear resolution through the platform.
If there is any possibility that funds could originate from fraudulent, illegal, terrorist-financing, or drug-related activity, the consequences for the recipient could be extremely serious.
My advice: do your due diligence before using BOTIM for international transfers. Ask exactly which regulated financial institution processes your money, how the source of funds is verified, and what protection is provided to the recipient if a transaction is flagged.
A platform being authorised or licensed does not mean every transaction is automatically risk-free. Users should understand the actual payment and fund-transfer chain before trusting it with international transfers.
In my experience, the way funds are processed through local payment/aggregation channels can create serious risks for the recipient. If a transaction is later associated with suspicious funds, the recipient’s bank account could potentially be placed under a lien or investigation, even when the recipient had no knowledge of the source of the funds.
What concerns me most is that, when such issues arise, customers may be directed to approach authorities such as the Cyber Crime department or Crime Branch rather than receiving a clear resolution through the platform.
If there is any possibility that funds could originate from fraudulent, illegal, terrorist-financing, or drug-related activity, the consequences for the recipient could be extremely serious.
My advice: do your due diligence before using BOTIM for international transfers. Ask exactly which regulated financial institution processes your money, how the source of funds is verified, and what protection is provided to the recipient if a transaction is flagged.
A platform being authorised or licensed does not mean every transaction is automatically risk-free. Users should understand the actual payment and fund-transfer chain before trusting it with international transfers.
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Response from developer
We value your feedback and want to resolve this. For a thorough review of your concern, Please DM our verified Cashnow Facebook or Instagram pages (Mon–Sun, 9am–6pm) for real-time support. We’ll do our best to assist you quickly. Thank you for your patience!
Worst video calling app ever
Hands down the word’s worst app. Buggy, adware, horrible video quality. It’s not possible to be this bad.
Horribly connection
Fix your stupid app
