DO NOT uSE this service!!
My salon switched to it worst thing to ever happen to us!! There technology for 2026 is more like 2011 dial up! It lags! The app never works! I wish my boss would switch back to vagro! Be warned
Clunky
Their marketing and branding makes it appear that the software is modern and sleek. It’s difficult to use and we’ve lost money because of how unnecessarily complicated it is to make appointments. Everything is way harder than it has to be and the apps are unreliable.
Slow to sync, no customer service
Most the staff hates this software. It’s not the worst but there’s zero customer service (just AI chat), it’s extremely slow to sync your performance, and it doesn’t have near the features that Square does —- such as appointment limits for a shift/day.
We will most likely switch soon
We will most likely switch soon
DO NOT TRUST BOULEVARD - Dishonest promises, poor support and unethical practices
I’ve been using boulevard about a year and a half, and I can honestly say this company has some of the worst customer service and business ethics I’ve ever experienced.
Throughout my time with them, I've had multiple issues that required prompt attention and nearly every time, I've been ignored for weeks or months.
Their representatives rarely follow up, even on serious matters that directly impact how my business operates.
When my contract came up for renewal this past June, I was ready to move to another platform. However, Boulevard convinced me to stay by promising that my credit card processing rate would not increase. That was a major deciding factor for me. Three months later, I received an email notifying me that my rates were going up by a full 1%, despite those assurances.
When I reached out for clarification, no one responded. I had to follow up repeatedly, and when I finally reached someone, their “solution” was to suggest that I start charging my clients the credit card fee to offset the increase. Something that goes against how I choose to run my business. My clients already spend a significant amount on services and tips, and I refuse to pass along boulevards unethical price hikes to them.
Instead of taking accountability or honoring their promises, Boulevard tried to dictate how I should run my business so that they could continue to profit.
That's not partnership, that's manipulation.
If you are a salon owner or service-based business considering Boulevard, please think twice. Their customer service is unresponsive, their communication is misleading, and their business practices are predatory. Once you sign, they will change terms, ignore your concerns, and offer zero accountability.
Do not trust them.
Throughout my time with them, I've had multiple issues that required prompt attention and nearly every time, I've been ignored for weeks or months.
Their representatives rarely follow up, even on serious matters that directly impact how my business operates.
When my contract came up for renewal this past June, I was ready to move to another platform. However, Boulevard convinced me to stay by promising that my credit card processing rate would not increase. That was a major deciding factor for me. Three months later, I received an email notifying me that my rates were going up by a full 1%, despite those assurances.
When I reached out for clarification, no one responded. I had to follow up repeatedly, and when I finally reached someone, their “solution” was to suggest that I start charging my clients the credit card fee to offset the increase. Something that goes against how I choose to run my business. My clients already spend a significant amount on services and tips, and I refuse to pass along boulevards unethical price hikes to them.
Instead of taking accountability or honoring their promises, Boulevard tried to dictate how I should run my business so that they could continue to profit.
That's not partnership, that's manipulation.
If you are a salon owner or service-based business considering Boulevard, please think twice. Their customer service is unresponsive, their communication is misleading, and their business practices are predatory. Once you sign, they will change terms, ignore your concerns, and offer zero accountability.
Do not trust them.
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Limited Functions
This app is useless when it comes to viewing anything other than clients and appointments. Square appointments allows you to view way more aspects of your business in their app. I’m an owner and need an app for admin side of things. This does none of that.
Not the best
Can no longer long into mobile app
do not switch to this service!
save yourself time and sanity and use a different scheduling service. this one is glitchy, low quality and all around awful. do not make my mistake! i have yet to find a positive. would rate zero stars if i could
Spa Owner
Pls improve this app! At least half the time I check the app, the schedule doesn’t even appear. Even RIGHT THIS MOMENT, I’m trying to check the schedule remotely and it comes out completely blank. I am so sick of this. It happens all the time.
I’m constantly deleting and uploading the app in hopes it will refresh. For the amount of money Boulevard charges, this app should work better and have more features like reports and other things.
I’m constantly deleting and uploading the app in hopes it will refresh. For the amount of money Boulevard charges, this app should work better and have more features like reports and other things.
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Always glitching
Constantly has new changes that messes everything up.
Horrible app
This app NEVER works it’s such a pain to use for basic tasks should not be on the market
Just fix it please
This app used to work just fine. And then all of a sudden starting last week it updated and now it kicks me out every 5 seconds. Do you know how frustrating, and inconvenient, and just unprofessional it is to be kicked out of the one thing that’s supposed to make your day go smoothly 30 to 40 times a day for no reason. Fix it before I lose my mind please.
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Doesn’t perform as good as it looks
They’re trying… subscribers shouldn’t have to pay for efforts though. They must not have enough staff for support as issues rarely get resolved.
Turn over for upper mgmt is constant. CEO doesn’t respond to client concerns or emails. Makes sense.
Turn over for upper mgmt is constant. CEO doesn’t respond to client concerns or emails. Makes sense.
Wow!!!!!
I’ll be honest I haven’t had much time in this app but the owners of my shop made me switch from square to this and so far it’s a dog water ahhhh app
Response from developer
Thanks for your feedback. We'd love to get more specifics about what you like about Square and where we are missing the mark for you so please don't hesitate to get in touch with us at professional-app@blvd.co. We take feedback seriously and are dedicated to building the best possible experience.
I really like the app, but sometimes I get a glitch
At times when I book multiple services for one client the first service will glitch and vanish then I restart the app. It’ll show back up just to vantage again. Other than that, this app is wonderful.
Use to be better :(
This app was amazing before they changed the format. Now it constantly lags when opening, takes forever to re-load or gives “network error” regardless of using WIFI or switching wifi off. It’s so sensitive to touch and slides into the next day too easily. Everyone at works constantly complains about the app. We use it constantly through out the day to check on appointments, the details and any changes and Blvd is so frustrating to use. Please make it better or go back!! 😭😭😭
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Terrible update
I miss the 4 and 6 week jump in my book for rebooking clients. Also when I open the book to “all working” when I open the app it always takes me to Sunday not the current day. Too many steps and way too slow. I like viewing the calendar it is just taking too long to do simple tasks. Fix this asap please.
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Overpriced, under delivered
System looks good but is antiquated. You can only text for support - no phone calls. Will promise you the world on a sales call but can’t get the app to work reliably.
Response from developer
We’re sorry to hear you are unhappy. Customers typically love our responsive support via chat, and we always work with folks if they prefer another method! Would you consider contacting our product team to share your experience with Boulevard? If so, please send an email to mik@blvd.co.
Ease of use
I love the simplicity of this application. Thank you
Put it back
This update was actually the worst thing you could have thought of. It’s displaying people who aren’t even on the schedule as present. And it looks TERRIBLE on your phone. It is the worst update to date. Change it back NAOW!
Respectfully. 🫶🏼
Respectfully. 🫶🏼
Regret updating
I really dislike the latest update. It’s hard to view my calendar on the app. It’s set up as a desktop vibe and not very mobile friendly. Please change it back!
