Digital garbage
Apparently BPC got rid of security questions but the app has not received the message: during every login attempt it insists I select security questions, only to indicate that there are none available. I can login via web, so account is fine.
Why can’t…
Why is it not possible, at the point of sale, for me to open the app, snap a picture of the receipt and it be uploaded to your system?
Instead, I have to take a picture on my phone, and then somehow remember 48 - 72 hours later to open your app and upload the receipt.
It makes absolutely no sense.
Instead, I have to take a picture on my phone, and then somehow remember 48 - 72 hours later to open your app and upload the receipt.
It makes absolutely no sense.
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Debit Card is a waste of time
After years of participating in BPC’s flex spending, we were directed to utilize the debit card, which was supposed to be for “ease of use”. The process is terrible and requires excessive documentation. BPC has been terrible to work with. The app is awful. I’m sorry I participated this year and would rather pay tax than waste another hour on this process.
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Upload error
Does not upload files and forces user to crop data from image uploads. Cropping images removes data from invoices that BPC won’t accept as a viable file. App is not functional because of this.
Receipt Issues
The add a receipt feature almost never works.
Very limited
This app is really limited. For instance, while it does allow you to take a photo of your receipt with your phone, it only allows one photo before it automatically sends the claim, closing it. There is not a way to take additional photos to send with the claim if your receipt is more than one page long. As a result, claims get denied for insufficient documentation so you have to go through the process of replaying to them with the additional documentation that their app did t allow in the fist place. Waste of time and poor customer experience.
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Incomplete function
The app doesn’t allow you to use decimal points at all, so the submission doesn’t match the receipts. When a claim is denied for reimburses there is no way to add another receipt. So frustrating. This company makes it so difficult to get reimbursed!
Doesn’t work with a earlier SE iPhone limited functionality
Text of app is way too small on my early generation iPhone to offer any functionality. Tiny. I would have to buy a new phone to use this app. Also there is no way to make a contribution to your HSA from the app. Unfortunately there is no functional website with this company either. You have to use their app.
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Not accurate balance
BPC encourages use of the app, but does not provide the total amount of money in the account accurately. Interest is not applied and showing in the app in a timely manner. Mine should be done annually on August 1, but even after calling a BPC rep to ask about it, here it is 6 weeks later and it still is not shown as applied to my account. I was told someone would contact me to reply to my inquiry, but after nearly 2 weeks, I have heard nothing. Interestingly, the annual fee was removed promptly on August 5, as shown in my app. That is always taken out annually on the anniversary date of my account with BPC, but interest applied to my account just shows up “whenever”.
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Error message
I keep getting a message saying, “object reference not set to an instance of an object” when trying to register through app.
Cute but I’m not a kid
Can we please have an option to revert to the prior version or at least one that doesn’t have points accumulating as if I’m playing a game? I have no use for a financial app that attempts to motivate me with a points system. Also, I would provide my insurance company if there weren’t so many blues plans in the nation, it’s really impossible to know the right one to choose. I would have to also suggest that you make the phone number option more secure and prefill appropriately when you are trying to sign up people for text notifications. It put my home number into the field with incorrect spacing, and returned an error message without help when I needed to backspace the bad data you put there. And that was all in the first 30 seconds of me accessing the app. Couldn’t write a review fast enough. I’m sure I’ll be happy with the features once inside the app, but I had to skip all the up front “helpful” profiling steps. Thx!
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Not good
I can get messages to disappear when I open the App even though I’ve read them 50 times already. Annoying.
Hate having to go back
If you add the picture and realize you put in the wrong amount, you have to go back and change it. In doing so, the app removes the photo you’ve already attached so you have to attach it again. Previous screen does not mean undo!
Meh.
Every login I get a denial notification that I have looked at dozens of times. It won’t disappear. Just so happens the request was a denial that the identical type of visit had been honored many times before, which brings me to the terrible inconsistency of this company. From time to get reimbursed, to what required more documentation to the general knowledge of the people staffed to answer phones... horrible. I have had to watch submissions so close over the years, I feel like I should be on their payroll.
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Help
Every time I try to sign in, app just closes. Help!
1 complaint
My only issue is the same as another person reported: the same notification from April 2019 comes up every time I log into the app.
Login problem with iPhone XR
Every time I put in my username and hit log in, it closes the app. I never had this issue until I upgraded to the XR.
App shuts down when attaching documents
It would be nice if the app didn’t shut off or restart so much. This happens often when attaching photos through the camera and also when uploading receipts from existing photos. When it works I like it but it’s frustrating because it often doesn’t.
They will make you submit EVERY receipt!
As soon as I set up my app they requested every receipt. Don’t punish me for using technology for your benefit. Auditing documents should be equal among all members whether they use the app or not.
The one things would make this better
I want to be able to dismiss messages once I’ve read them. Every time I go into the app I get the same messages at start up.
