Not working. Swirling circle
Apps not working.
Stuck
Stuck on a white loading screen.
Horrible Experience
I had to contact customer service regarding my account and the app and was surprised by how unprofessional the interaction was. The representative was patronizing and dismissive, and made comments about my speech instead of focusing on resolving the issue. This is not the level of service I would expect from a company handling retirement accounts.
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One of the best 401k apps
I’m so glad my company uses this
Update issues
Updates to the app where you have to go to the AppStore gets stuck in a loop more often than it should. Changing the update process would be helpful. Everything else about the app works great!
