GoRetire appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for GoRetire is 78 out of 100 points across 7 verification signals from App Store and developer data.

GoRetire User Reviews

Name: GoRetire
Rating: 3.30769 (104 reviews)

GoRetire

Epic Advisors, Inc

💰 Finance

Customer Experience

Positive experience37.8% of reviews

Neutral2.7% of reviews

Negative experience59.5% of reviews

~ Based on 37 written reviews from the US App Store.

Is GoRetire Safe?

GoRetire has mixed safety signals based on user ratings. AppsHunter Safety Score for GoRetire is 67/100.

This assessment is based on 104 user ratings, with an App Store average of 3.3/5.

Safety Analysis

54.7% of ratings point to a safe experience

6.3% of ratings suggest some concerns

38.9% of ratings point to a risky experience

~ Based on 95 App Store ratings for GoRetire.

Is GoRetire Legit?

GoRetire appears legitimate, with a few gaps. AppsHunter Legitimacy Score for GoRetire is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Not working. Swirling circle

Apps not working.

Shopping shops

4 months ago

Stuck

Stuck on a white loading screen.

Randomuser1616

5 months ago

Horrible Experience

I had to contact customer service regarding my account and the app and was surprised by how unprofessional the interaction was. The representative was patronizing and dismissive, and made comments about my speech instead of focusing on resolving the issue. This is not the level of service I would expect from a company handling retirement accounts.

MYNY7

6 months ago

Response from developer

Thank you for taking the time to share your experience. We’re truly sorry to hear that the customer service you received seemed to be unprofessional. That is not the standard we strive for, and we understand how frustrating and disappointing that must have been. We take feedback like this very seriously. If you're open to it, we would appreciate the opportunity to learn more and make things right. Please reach out to the Senior Manager of our Participant Service Center, Matthew McLaren, at mmclaren@epicrps.com so we can assist you directly. We would also like to gather some information from you so we can review the interaction internally and use your comments to ensure our team provides the respectful, helpful, and attentive support every customer deserves. Thank you again for bringing this to our attention.

One of the best 401k apps

I’m so glad my company uses this

Dimitri A T

8 months ago

Update issues

Updates to the app where you have to go to the AppStore gets stuck in a loop more often than it should. Changing the update process would be helpful. Everything else about the app works great!

bw1920brandon

8 months ago

Face ID Solution Here

If you’re Face ID doesn’t prompt, I figured out the solution: Reset Location and Privacy: Settings | General | Reset | Reset Location and Privacy. Open app, the Face ID icon will NOW be there (it was never there before). Type username/password | Login. The app will NOW prompt to use FaceID. When you renter app the second time, the iPhone will also NOW prompt to use FaceID. After that, FaceID will work normally. The issue is with the app. The app unnecessarily requests permission for Face ID (which is why the iPhone asks on the second login) BEFORE it will allow iPhone to prompt for Face ID. If the app never prompts, the iPhone will never prompt nor ever have Face ID as an option in the iPhone settings.

Mongul

a year ago

Response from developer

I am sorry you are having trouble with using FaceID with our application. Our application is coded to support FaceID and TouchID, so if something is not working we'd like to get that corrected. If you can send an email to isalisbury@epicrps.com, I would like to personally work with you in understanding why it doesn't work in your situation.

Login is horrible

App automatically unenrolls itself from faceid multiple times a week. Also if you fail faceid a few times in a row your account gets locked until you spend an hour on the phone with them answering private questions.

AHuskyDog

a year ago

Response from developer

We are very sorry to hear that you have had issues with Face Id and that your account has been getting locked. We would love to research more and hopefully help resolve this issue for you. For assistance with this issue, please email systems+support@epicrps.com so we can touch base and gather more information from you. Thank you!

No

No good

Ngoan truong

a year ago

Ridiculous load time

App functionality is great, but since the most recent update the app literally takes over 60 seconds to complete the login process.

JayMatt77

2 years ago

It seems that this application lacks a user-friendly interface.

So I just started investing money from my work salary and when I got to the home page for the second time I was prompted to update to new version which I had. To no avail I deleted the app and installed it all over again as if new. ow I cant log in and when I try getting help of course no help on the weekends when most people are off. I begin getting feelings of being scammed. So I requested my username and password to get sent to me by using my very personal information social security and date of birth. I got prompted that I would receive my username and password to my email. Never got it. Now I feel scared. I tried this sequence about 4 times. No success. Not getting good vibes from this app at all. Now I have to wait 48 hours to get help.

juper012482

2 years ago

Recent update FAIL

App worked perfectly evey time until today. Logged in and it forced an update that is worse than prior version. Used to take you to account landing page but now it's just a plain page with drop down. Nothing drops down upon trying and then it glitches to main account page like before.

ARBSTL

3 years ago

New update is not working

After login, the screen stays stuck on Participant and Plan screen.

soontobeverizon customer

3 years ago

Broke

The app doesn’t work. I can’t access my account information. It’s been like this for months.

Dianoia82

4 years ago

Help

Can not get to my account. Says I. Red newer version. Cannot update because there isn’t an update available

albatross115

4 years ago

Constantly inaccessible

I’ve had to delete this app and re-download almost every time I want to look at my account. I get a bland white “loading” screen 90% of the time. Very frustrating.

Smitdawg99

5 years ago

Response from developer

We are very sorry for the inconvenience this caused you. We have pushed an update to fix this issue, please update and see if that works for you. Feel free to reach out directly if you have any more issues. isalisbury@epicrps.com

Easy to use

I’m not looking for much in a 401(k) app: I want to quickly and easily see my balance and a snapshot of my account. This app delivers that..and looks pretty, too!

jaknapp

5 years ago

Face ID Solution Here

Mongul

5 years ago

Response from developer

Great App

Great app that allows you to take control of your account and request the same transactions available on the website. Developers are very responsive when there is an issue to restore full functionality quickly. Highly recommend using the app to quickly access your information.

m_c_miller