Login & Pay downfalls
Today I was going to get gas from DG because it’s close to my house, also because I have a $.10 reward. However, there is no option to redeem a reward my paying inside. Anytime I have cash on hand I always use it just for gas. because I think there was no option to use the cash I opted instead to go to the Shell gas station 1.2 miles away from my house instead of the BP gas station. I was already at that was only .2 miles away from my house. Although I only have a five cent reward with the Shell app, it gives me the option to redeem my reward and still pay inside with cash. Another update you might want to do is get rid of the one time sign in every single time you open the app with your email. It’s not clever, it’s actually quite annoying. Especially when I accidentally close the app and then I have to open it back up again and login through my email. It’s just annoying, go back to passwords please and give us the option to stay longer. Everyone else does it it works, it’s not necessary to change something that could be so simple.
Yours truly
An annoyed customer
Yours truly
An annoyed customer
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Response from developer
Hi there, we are sorry to hear about your experience, and we would love to look into this for you. Please contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Money Hold
Why is there a 48 hour hold for over a $100 on my card for $15 of gas??? I will not be using this app for gas anymore that’s ridiculous, the pump only holds that much for a few minutes. This is horrible. Update*** Called the customer service as it has been 4 days now that they have held my funds and they said their merchant requires 3-5 business days of holds and to call my bank. Call my bank and they said it looks like a 7 day verification and they can’t cancel it! Are you kidding me this is the worst experience ever! Forget this app and this company. Update*** it is now Tuesday I used the app Friday and still no money back, this is completely unacceptable. I am now going to be short on my bills due to just wanting to get gas, via the app. I do not recommend it! I’m sorry this is the worst, when you work hard for your money and you are not able to see or use it. I can only use this time to discourage people from making the same mistake I did in trusting this app.
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Good APP if you’re just buying gas… but…
This app is good for a couple of reasons, but is bad for those of us they are trying to advertise to. You say you want to give a discount to those of us in the military and first responders, and even though we are completely verified correctly by your app every single time, the app fails to update to give said discount, ever.
I do appreciate the fact that I have been able to get gas from stations that have been closed, that’s nice. But to have been suckered to drive down the road a few extra miles to try and save money because you offer me a discount and the discount isn’t available because of your app, not ID me, is bad… especially since it’s been like this from the beginning for myself and all of my friends.
I have chosen to just not drive out of my way for BP or actually use them for the sake of the advertisement for a bit now, but I still like the other features for the average person.
I do appreciate the fact that I have been able to get gas from stations that have been closed, that’s nice. But to have been suckered to drive down the road a few extra miles to try and save money because you offer me a discount and the discount isn’t available because of your app, not ID me, is bad… especially since it’s been like this from the beginning for myself and all of my friends.
I have chosen to just not drive out of my way for BP or actually use them for the sake of the advertisement for a bit now, but I still like the other features for the average person.
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Response from developer
Hi there, we are sorry to hear about your experience, and we would love to look into this for you. Please contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Doesn’t Work with BP Card
Update: This app is hit or miss. It now works with the BP credit card. One night I went to 4 different BP stations, all listed in the app as accepting app transactions, before finding one that I could actually use with the app. Overall, I’ve had more positive experiences than negative ones but I was expecting so much more.
Previous: I made the decision to get this app and card after my credit card information was stolen at a pump. I liked the not having to insert the card. I used the app with another card and it worked like a dream. I get the BP 2 weeks later. It took days to be able to add it to the app. I called BPme and was told they’d escalate it but I’d have to wait 2-3 days. No response. I figured out on my own you have to call to activate it, which I did immediately when I got the card, but then you also have to activate it in the bank’s app which no one told me. Now, the card’s on the app and I’m at the gas station. The bank blocks the transaction. I call the bank and they say it’s the pump. I go another pump and I don’t get the 30 cents discount. I call the BPme app people and am told to physically use the card at the pump. The whole point of this was to not have to do that. However, I still don’t get the discount. I’m told they are escalating the issue but I’ll have to wait 5-7 days for a response. This whole experience was a waste of time and a tap on my credit.
Previous: I made the decision to get this app and card after my credit card information was stolen at a pump. I liked the not having to insert the card. I used the app with another card and it worked like a dream. I get the BP 2 weeks later. It took days to be able to add it to the app. I called BPme and was told they’d escalate it but I’d have to wait 2-3 days. No response. I figured out on my own you have to call to activate it, which I did immediately when I got the card, but then you also have to activate it in the bank’s app which no one told me. Now, the card’s on the app and I’m at the gas station. The bank blocks the transaction. I call the bank and they say it’s the pump. I go another pump and I don’t get the 30 cents discount. I call the BPme app people and am told to physically use the card at the pump. The whole point of this was to not have to do that. However, I still don’t get the discount. I’m told they are escalating the issue but I’ll have to wait 5-7 days for a response. This whole experience was a waste of time and a tap on my credit.
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Response from developer
Hi there, we are sorry to hear about your experience, and thank you for providing your valuable feedback. We take your feedback seriously and will continue to look for ways to improve the experience for our consumers. Thanks, BPme team
Not worth It
I consume a lot of gas. I have about 4 rewards programs I use—depending on where I am. Up front, I am put off by this loyalty program, because even I cannot commit to spend $100 at B/P in a month, without actually pulling over searching for a station, the driving out of my way just to be in pursuit of saving 5 cents per gallon by first spending $100. Other loyalty programs offered by Marathon, Shell, and Speedway offer 5 off every fill-up without requiring a minimum spend. Also, I find the app to be cumbersome and slow, due to all the time spent entering info at each fillup—instead of just being able to enter my phone number. Last time I visited, I was determined to get the app to work and earn points. So determined as I was, I sat in my car at the pump trying to make it work. After 15 minutes I screwed my gas cap back on and drove across the street to Speedway—where I was in & out in 3 minutes. Regarding the promo, “pay without leaving your car”, that is for dreamers…if I can sit in my car, who is pumping my gas??? A lot of hype in the advertising for a mediocre (at best) loyalty program.
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Response from developer
Hi there, we are sorry to hear about your experience, and thank you for providing feedback on the BPme Rewards. We take your feedback seriously and will continue to look for ways to improve the experience for our consumers. If you need any assistance with the BPme app, you can contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Disappointed
I’ve been having problems with the app lately. every time I try to get gas there’s an error of some sort, either it won’t go online or it’s telling me that my cards is not good anymore. yesterday I went to the pump and use the app and it told me my card wasn’t working and it popped up some kind of PayPal thing so I deleted the PayPal. I made sure that my debit card was good. It still wouldn’t work. I drove home, not getting any gas, got home and i got an alert from my bank saying did you try to get gas, I said yes but I was already home by then so I went back today and it was five cents cheaper which means $.10 cheaper for me so I started pumping it and it went from 385 to 390 instead of 380. So in the meantime in inadvertently I took $30 worth of gas so I went inside and I spoke to the guy and he informed me after arguing with him me it was always like that. Not trye at all. He finally said that as of two months ago debit cards and credit cards are considered the same on the app can’t use the debit card that you use on the app just as the card to get your awards you don’t get the rewards if you use just the debit card that you use on the app so I am writing this review. I remove my credit card from the app and I’m gonna be deleting the app and go to quick Chek they take debit cards and they’re a little bit cheaper anyway very disappointed in your company
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Response from developer
Hi there, we are sorry to hear about your experience, and thank you for reaching out to us. When using the BPme app to purchase fuel, you will always be charged the stated credit card price. To receive any other prices (debit card pricing or discounts for specific credit card brands) that are offered by the stations, you cannot use the BPme app. Rather, you must use your actual linked payment card at the station or enter your ALT ID (phone number) at the pump. Any qualifying purchases will be counted in BPme Rewards. If you need any further assistance, please contact our support team at 1-800-333-3991, and they will do their best to assist you. Thanks, BPme team
This app is deceitful!
If you look at the description, they make it look better than it is just to get you to sign up for their $0.99 per month subscription!
In the beginning, they mention comparing prices within a 2 mile radius. But later down it says only 1/2 mile radius! Also, they only mention (in the beginning) a minimum of 8 gallons purchase each month to get the price match. Later down, it mentions that you must spend $100 on fuel in a calendar month to keep your $0.05/gallon discount! Which is it?!
Please read the “Description” for apps. After reading this description, there is NO way that I am going to signup for their program. It’s not worth the subscription price..especially since the “price match” is UP TO $0.05…not just an automatic $0.05 off per gallon…which I think that if you are paying a subscription fee, that is the least they could do.
In the beginning, they mention comparing prices within a 2 mile radius. But later down it says only 1/2 mile radius! Also, they only mention (in the beginning) a minimum of 8 gallons purchase each month to get the price match. Later down, it mentions that you must spend $100 on fuel in a calendar month to keep your $0.05/gallon discount! Which is it?!
Please read the “Description” for apps. After reading this description, there is NO way that I am going to signup for their program. It’s not worth the subscription price..especially since the “price match” is UP TO $0.05…not just an automatic $0.05 off per gallon…which I think that if you are paying a subscription fee, that is the least they could do.
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Impossible to setup and then actually use
I really want to use this app due to the sheer number of BP stations around my house. My choices are Mobil or BP. The Mobil app works without issue but for the life of me, I can’t get the BP app to work at all. I even went online to create my account since the app refused to recognize my password. Then, after getting everything in order online, I returned to the app and was able to get in. But, once I tried to enter my payment method, it suddenly and unexpectedly tells me my “login is not complete” and offers three options: Retry, Call Us, or Log out”. Retry only brings me back to the same screen and I have no desire to place a call to deal with something that should be working. Huge fail on the part of the developer. Their call center must love the phone traffic this generates.
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Pretty good but not today
I’ve had generally good experience with the app up until today. Generally I can access the app and identify the gas station to pay online and get the discount. Today however the app didn’t work in Charlottesville VA. The app failed to connect to the payment method apparently. I trued shutting down my phone and then on again. Twice. The second time, I was asked to logon.I didn’t know my password so I tried to reset multiple times with no luck. Maybe the Internet connection was bad In Charlottesville. I tried to set a second gas station and it didn’t work either and was not able to connect to reset the password. I
tried to use the app one more time in Front Royal Virginia with no luck. Again I could not reset the password though the connection was good. I was finally able to reset the password when I got home so I guess the app doesn’t work sometimes if the connection is poor. And why I had to logon again I have no idea. It’s frustrating to logon when the connection is not good and you can’t reset the password.
tried to use the app one more time in Front Royal Virginia with no luck. Again I could not reset the password though the connection was good. I was finally able to reset the password when I got home so I guess the app doesn’t work sometimes if the connection is poor. And why I had to logon again I have no idea. It’s frustrating to logon when the connection is not good and you can’t reset the password.
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Love/Hate relationship
When app works, I love it. When it doesn’t, it’s very frustrating. Was working great but time before last, it wouldn’t load. Then today it unlocked pump and applied my rewards, but when I tried to pump gas, pump said out of service. I tried several times with no luck. The pump would reset and looked like I could use my card but not the app. I left and went to Sheetz across the road.
Update: Just used the app at local BP. Gas went up .30 overnight. When the app works, it has been giving me .05 off a gallon. Today it gave me exactly .00 off a gallon. I guess BP won’t be happy until they take everything. BP came out with the app to entice you to buy BO gas. Since it’s no longer giving a discount there is no incentive to buy BP gas. It’s almost like a bait and switch. Gas is high everywhere but since BP is misleading with it’s app, I will no longer be buying their gas. I’ll go to one of their competitors.
Update: Just used the app at local BP. Gas went up .30 overnight. When the app works, it has been giving me .05 off a gallon. Today it gave me exactly .00 off a gallon. I guess BP won’t be happy until they take everything. BP came out with the app to entice you to buy BO gas. Since it’s no longer giving a discount there is no incentive to buy BP gas. It’s almost like a bait and switch. Gas is high everywhere but since BP is misleading with it’s app, I will no longer be buying their gas. I’ll go to one of their competitors.
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Response from developer
Hi there, we are sorry to hear about your experience, and we would love to look into this for you. Please contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Bp app use to be good
I’ve used the bp app for some time now and had always enjoyed using it especially during Covid times. But off and on and here recently just this past week I’ve been experiencing issues with the bp app. I thought maybe it was because of the rainy weather but even on a beautiful day the darn app wouldn’t work right. After confirming the station it would give me an error saying that “they’re experiencing technical issues and to try again”. I’ve removed the app, restarted my phone and reinstalled the app, logged back in and still it didn’t work right. I’ve emailed bp a few times about it and I get the same information on what to try (which I’ve done) but other than that bp doesn’t seem to try to make it right again. So I’m gonna try one last time in the morning after having had an update with my Apple phone to see if it’ll work but after that I think I’m gonna give it up. Sorry bp but I can’t wait forever. It was good while it lasted.
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Response from developer
Hi there, we are sorry to hear about your experience, and we would love to look into this for you. Please contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
BP gas
My F-250 SD super cab with 8 ft bed 6.2L and gets roughly 750 miles on a tank of BP 87 Octane. Shell 87 is the next with over 700 miles. Walmart 87 and got 520 miles. BP gets me 15 mpg half city driving and the other highway. Colorado to Florida 3 times this last year mostly She’ll on interstate and Florida BP. I think some of it today’s engine are more scientific and need better gas:)
PS. How about putting E85 at all BP stations?
PS. You know flex fuel vehicles running E85 produce less emissions? Easily pass smog emissions if properly tuned?
PS I got 2 E85 ( drag week cars ) vehicles and 1 Flex fuel
PS Instead like VP racing fuel...how about BP E85 pump gas:)
PS. How about putting E85 at all BP stations?
PS. You know flex fuel vehicles running E85 produce less emissions? Easily pass smog emissions if properly tuned?
PS I got 2 E85 ( drag week cars ) vehicles and 1 Flex fuel
PS Instead like VP racing fuel...how about BP E85 pump gas:)
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Three BP Locations, Three Failed Attempts to Pay
I had a reward on my American Express card with an incentive to use this app to pay for gas. I download it, added my card, and I drove to the nearest BP station that supported the pay feature. I got there and the app consistently would throw an error saying it “encountered an error” when I tapped the station I was at.
I waited two days and then decided to try another BP that supported the lay feature. When I got there I was able to select the station and my pump, but when I selected my AmEx it would spin for a long time and then say “the transaction couldn’t be completed.” After that, I drove to my third BP station to try and redeem the offer that got me on this goose chase. I pulled into the station, tapped the station to confirm I was there, and BOOM - it encountered the same error as it did at the first station a few days ago. Irritated I drove to three different BPs and not one time would the app work correctly. I’m sticking with Speedway.
I waited two days and then decided to try another BP that supported the lay feature. When I got there I was able to select the station and my pump, but when I selected my AmEx it would spin for a long time and then say “the transaction couldn’t be completed.” After that, I drove to my third BP station to try and redeem the offer that got me on this goose chase. I pulled into the station, tapped the station to confirm I was there, and BOOM - it encountered the same error as it did at the first station a few days ago. Irritated I drove to three different BPs and not one time would the app work correctly. I’m sticking with Speedway.
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Response from developer
Hi Stephen, we are sorry to hear about your experience, and we would love to look into this for you. You can contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Doesn’t work
This App stinks. I downloaded app and put in my credit card into app. This Gas is more expensive but wanted to try out the service. Went to a pump and it asked me to select pump number. After doing so it gave me error. After trying 3 times I just left. I’ll go to a different station and pay with a credit card instead of counting on this service and wasting my time. Thanks for making things complicating BP.
Response to technical support:
No thanks. I’m not going to call you and waste my time just so you can figure out issues at some gas station. The gas costs more than other brands anyway. Your app isn’t solid and I’m not even going to waste my time to drive to the station and try again. This service intended convenience is in reality a random inconvenience.
Response to technical support:
No thanks. I’m not going to call you and waste my time just so you can figure out issues at some gas station. The gas costs more than other brands anyway. Your app isn’t solid and I’m not even going to waste my time to drive to the station and try again. This service intended convenience is in reality a random inconvenience.
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False Advertising - You have been Warned
Got this app due to higher gas prices and even got the BP platinum credit card. Combined both to get their 30 cent off offer and use the app to get gas. Went to THREE different locations based on the app and all three locations showed a different error so I couldn’t use it. My iPhone is up to date and so is the app according to the App Store. Even tried using the card itself without the app and the prices didn’t drop.
This is a case of false advertising. Going to cut up the credit card after I pay it off as this is a total sham. The app is horribly optimized and doesn’t work. Can’t wait to see the copy and paste response I’ll get from the developer saying to contact them saying they’re sorry and contact the number to get help.
I contacted the support line on the card and they “agreed” to give me my money back for how much I spent and have yet to see if. Highly recommend you STAY AWAY from this application and use Wawa rewards as they are legit.
This is a case of false advertising. Going to cut up the credit card after I pay it off as this is a total sham. The app is horribly optimized and doesn’t work. Can’t wait to see the copy and paste response I’ll get from the developer saying to contact them saying they’re sorry and contact the number to get help.
I contacted the support line on the card and they “agreed” to give me my money back for how much I spent and have yet to see if. Highly recommend you STAY AWAY from this application and use Wawa rewards as they are legit.
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Response from developer
Hi there, we are sorry to hear about your experience, and we would love to look into this for you. You can contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Horrible Tech App Team Apparently
I cannot believe how horrible this app is and how many problems it continues to have. Like many of the comments posted by other users, you cannot login or register anymore on this app without getting an error message. Multiple calls to customer service doesn’t help whatsoever. They continue to say they will send in a tech support ticket but nothing has happened over the past month. I find it so hard to believe that all these other gas apps from other companies work just fine but why this one continues to struggle is quite a joke.
UPDATE
I tried calling the number that you gave me to talk to your technical support team and they were not able to get it corrected. This is not just an issue with me but with several users it appears. Fix your app and your website!
UPDATE
I tried calling the number that you gave me to talk to your technical support team and they were not able to get it corrected. This is not just an issue with me but with several users it appears. Fix your app and your website!
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I’d rather eat glass than set up this app again
Possibly the singular worst setup experience I’ve ever had on iOS. The app link to email doesn’t work, the app link from email back doesn’t work. The password entry screen has no way to reload if it freezes. There is no paste functionality in the CC entry screen. I guarantee this was not worth the $10 credit I was offered to sign in. I can only hope the usage experience is better. If it is, I’ll add star(s) back.
Update - used the app for the first time. Had to drive to two different pumps to make it work as the first pump timed out (hung in the "waiting" mode while trying to select a grade) and was unusable. Second pump worked, luckily the station was empty or the failure would have been really annoying and awkward. The pump was still out if service when I left after filling up 5 min later.
Update - used the app for the first time. Had to drive to two different pumps to make it work as the first pump timed out (hung in the "waiting" mode while trying to select a grade) and was unusable. Second pump worked, luckily the station was empty or the failure would have been really annoying and awkward. The pump was still out if service when I left after filling up 5 min later.
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Clunky and Inefficient UX
The app is a bit clunky and inefficient. It should be clearer where to go to locate your station and fuel, especially in larger cities where you have multiple BP locations on the map in a close proximity to each other and/or are located on the same street. Part of the problem is that the stations should be better set up to accommodate app usage by clearly displaying the pump number and address while you’re sitting in your car — otherwise, why stand at a pump to work through each step of the app when you can just quickly swipe your card? It would also be helpful to have clear confirmation of each step in the process to guide you through each step. The 5 cent/gallon discount is especially insignificant when it requires a minimum amount of spend each month - especially in the era of COVID when people are driving less and using less gas.
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Response from developer
Hi there, thanks for taking the time to share your valuable feedback. We take your feedback seriously and will continue to look for ways to improve the experience for our best consumers. If you need any assistance, you can contact our support team at 1-800-333-3991 and they will do their best to assist you further. Thanks, BPme team
Great (when it works) but zero customer support
The app is great when it works, incentivizing payment with the app. I consider BP a premium product and the ability to pay without leaving my car seems like a premium idea. Unfortunately at several stations I get a “technical issues” error and can’t pay with the app. You get a discount using a linked card, but it’s less than half the discount of using a linked card through the app (5c versus 11c). There’s zero customer support for the app. Emails say you get a reply in 12 business hours, but my email from this weekend hasn’t been answered three full business days later. It’s a shame that it’s making me think less of the product as a whole because of that lack of standing behind the product.
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Non functional
After a few days, I received an email saying that it would be 7-10 days more before they could get back to me. Two weeks later, after two app updates, I have heard nothing from anyone, and the app still doesnt work. I am done with the app, and done with BP
This app doesn’t work. It comes back with a notice that they are having technical difficulties, again and again. A week later...I again arrived at the pump and got the same error message that they were having technical difficulties. I called tech support and waited and waited for about 10 minutes getting constant messages that somebody would be with me shortly and again and again. I left the station and went home, about a 15 minute trip. When I got home I hung up. THE APP DOESN’T WORK AND TECH SUPPORT DOESN’T EITHER. Another day. I was going to ride past the BP station, so I called tech support before I got there. This time I got an answer, and the lady said since my problem was a “Technical Issue” my call would have to be escalated, and it would be 3-5 days before someone could call me back. If I were BP, I would be very embarrassed.
This app doesn’t work. It comes back with a notice that they are having technical difficulties, again and again. A week later...I again arrived at the pump and got the same error message that they were having technical difficulties. I called tech support and waited and waited for about 10 minutes getting constant messages that somebody would be with me shortly and again and again. I left the station and went home, about a 15 minute trip. When I got home I hung up. THE APP DOESN’T WORK AND TECH SUPPORT DOESN’T EITHER. Another day. I was going to ride past the BP station, so I called tech support before I got there. This time I got an answer, and the lady said since my problem was a “Technical Issue” my call would have to be escalated, and it would be 3-5 days before someone could call me back. If I were BP, I would be very embarrassed.
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Response from developer
Hi Steve, we are sorry to hear about your experience and would love to look into this for you. It seems that you are experiencing some technical issues. For Technical support and troubleshooting assistance you can contact our support team at 1-800-333-3991 and they will do their best to assist you further. Thanks, BPme Team
