Login & Pay downfalls
Today I was going to get gas from DG because it’s close to my house, also because I have a $.10 reward. However, there is no option to redeem a reward my paying inside. Anytime I have cash on hand I always use it just for gas. because I think there was no option to use the cash I opted instead to go to the Shell gas station 1.2 miles away from my house instead of the BP gas station. I was already at that was only .2 miles away from my house. Although I only have a five cent reward with the Shell app, it gives me the option to redeem my reward and still pay inside with cash. Another update you might want to do is get rid of the one time sign in every single time you open the app with your email. It’s not clever, it’s actually quite annoying. Especially when I accidentally close the app and then I have to open it back up again and login through my email. It’s just annoying, go back to passwords please and give us the option to stay longer. Everyone else does it it works, it’s not necessary to change something that could be so simple.
Yours truly
An annoyed customer
Yours truly
An annoyed customer
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Response from developer
Hi there, we are sorry to hear about your experience, and we would love to look into this for you. Please contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Money Hold
Why is there a 48 hour hold for over a $100 on my card for $15 of gas??? I will not be using this app for gas anymore that’s ridiculous, the pump only holds that much for a few minutes. This is horrible. Update*** Called the customer service as it has been 4 days now that they have held my funds and they said their merchant requires 3-5 business days of holds and to call my bank. Call my bank and they said it looks like a 7 day verification and they can’t cancel it! Are you kidding me this is the worst experience ever! Forget this app and this company. Update*** it is now Tuesday I used the app Friday and still no money back, this is completely unacceptable. I am now going to be short on my bills due to just wanting to get gas, via the app. I do not recommend it! I’m sorry this is the worst, when you work hard for your money and you are not able to see or use it. I can only use this time to discourage people from making the same mistake I did in trusting this app.
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Good APP if you’re just buying gas… but…
This app is good for a couple of reasons, but is bad for those of us they are trying to advertise to. You say you want to give a discount to those of us in the military and first responders, and even though we are completely verified correctly by your app every single time, the app fails to update to give said discount, ever.
I do appreciate the fact that I have been able to get gas from stations that have been closed, that’s nice. But to have been suckered to drive down the road a few extra miles to try and save money because you offer me a discount and the discount isn’t available because of your app, not ID me, is bad… especially since it’s been like this from the beginning for myself and all of my friends.
I have chosen to just not drive out of my way for BP or actually use them for the sake of the advertisement for a bit now, but I still like the other features for the average person.
I do appreciate the fact that I have been able to get gas from stations that have been closed, that’s nice. But to have been suckered to drive down the road a few extra miles to try and save money because you offer me a discount and the discount isn’t available because of your app, not ID me, is bad… especially since it’s been like this from the beginning for myself and all of my friends.
I have chosen to just not drive out of my way for BP or actually use them for the sake of the advertisement for a bit now, but I still like the other features for the average person.
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Response from developer
Hi there, we are sorry to hear about your experience, and we would love to look into this for you. Please contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
Doesn’t Work with BP Card
Update: This app is hit or miss. It now works with the BP credit card. One night I went to 4 different BP stations, all listed in the app as accepting app transactions, before finding one that I could actually use with the app. Overall, I’ve had more positive experiences than negative ones but I was expecting so much more.
Previous: I made the decision to get this app and card after my credit card information was stolen at a pump. I liked the not having to insert the card. I used the app with another card and it worked like a dream. I get the BP 2 weeks later. It took days to be able to add it to the app. I called BPme and was told they’d escalate it but I’d have to wait 2-3 days. No response. I figured out on my own you have to call to activate it, which I did immediately when I got the card, but then you also have to activate it in the bank’s app which no one told me. Now, the card’s on the app and I’m at the gas station. The bank blocks the transaction. I call the bank and they say it’s the pump. I go another pump and I don’t get the 30 cents discount. I call the BPme app people and am told to physically use the card at the pump. The whole point of this was to not have to do that. However, I still don’t get the discount. I’m told they are escalating the issue but I’ll have to wait 5-7 days for a response. This whole experience was a waste of time and a tap on my credit.
Previous: I made the decision to get this app and card after my credit card information was stolen at a pump. I liked the not having to insert the card. I used the app with another card and it worked like a dream. I get the BP 2 weeks later. It took days to be able to add it to the app. I called BPme and was told they’d escalate it but I’d have to wait 2-3 days. No response. I figured out on my own you have to call to activate it, which I did immediately when I got the card, but then you also have to activate it in the bank’s app which no one told me. Now, the card’s on the app and I’m at the gas station. The bank blocks the transaction. I call the bank and they say it’s the pump. I go another pump and I don’t get the 30 cents discount. I call the BPme app people and am told to physically use the card at the pump. The whole point of this was to not have to do that. However, I still don’t get the discount. I’m told they are escalating the issue but I’ll have to wait 5-7 days for a response. This whole experience was a waste of time and a tap on my credit.
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Response from developer
Hi there, we are sorry to hear about your experience, and thank you for providing your valuable feedback. We take your feedback seriously and will continue to look for ways to improve the experience for our consumers. Thanks, BPme team
Not worth It
I consume a lot of gas. I have about 4 rewards programs I use—depending on where I am. Up front, I am put off by this loyalty program, because even I cannot commit to spend $100 at B/P in a month, without actually pulling over searching for a station, the driving out of my way just to be in pursuit of saving 5 cents per gallon by first spending $100. Other loyalty programs offered by Marathon, Shell, and Speedway offer 5 off every fill-up without requiring a minimum spend. Also, I find the app to be cumbersome and slow, due to all the time spent entering info at each fillup—instead of just being able to enter my phone number. Last time I visited, I was determined to get the app to work and earn points. So determined as I was, I sat in my car at the pump trying to make it work. After 15 minutes I screwed my gas cap back on and drove across the street to Speedway—where I was in & out in 3 minutes. Regarding the promo, “pay without leaving your car”, that is for dreamers…if I can sit in my car, who is pumping my gas??? A lot of hype in the advertising for a mediocre (at best) loyalty program.
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Response from developer
Hi there, we are sorry to hear about your experience, and thank you for providing feedback on the BPme Rewards. We take your feedback seriously and will continue to look for ways to improve the experience for our consumers. If you need any assistance with the BPme app, you can contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team
