Has my money and I’m locked out
I purchased a lifetime license as a beta supporter and haven't been able to access the app in months. Every time I email support, I get the same response: "it was a server error, it should be fixed now." It never is. We've gone back and forth repeatedly with zero actual resolution.
On top of that, the privacy policy link on their site returns a 404 error. For an app that has my payment info and account data, having no accessible privacy policy is a serious red flag. I have no idea what's being done with my data.
I wanted to support this app early, and this is how paying customers get treated. Avoid until they fix their servers, their support, and their privacy policy.
On top of that, the privacy policy link on their site returns a 404 error. For an app that has my payment info and account data, having no accessible privacy policy is a serious red flag. I have no idea what's being done with my data.
I wanted to support this app early, and this is how paying customers get treated. Avoid until they fix their servers, their support, and their privacy policy.
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Game changer
This app has been a god send, I have ADHD and being able to track everything and see what things stress me has been amazing. It also helps hold me accountable while still making it fun.
The developer team have been really helpful and I see a “bright” future for this app 😉
The developer team have been really helpful and I see a “bright” future for this app 😉
Apple login and creating options not working.
Earlier the app was working fine however when I try to create a new account or use my Apple ID to sign in the app gives me an error and I can’t make a new account because that doesn’t work either. I like the app a lot but I will be forced to use another one if this cannot be fixed.
Goat app
Best app for my health, only one that I feel fits for me
Absolutely Rubbish
I signed up to Bright OS using a free 1-year code provided through work. During setup, I was required to enter my card details even though the code successfully activated the subscription.
Since then, my card has been charged anyway. I’ve sent multiple emails asking for my subscription to be removed and the charges stopped, but customer support has been extremely slow and unhelpful. I’m still waiting for a proper response.
What makes this even worse is how difficult it is to actually find the option to cancel or opt out — it feels intentionally hidden and very predatory. Requiring payment details for a “free” subscription and then charging customers without clear consent is unacceptable.
Very disappointing experience overall. I would strongly recommend being cautious before entering payment information into this app.
Since then, my card has been charged anyway. I’ve sent multiple emails asking for my subscription to be removed and the charges stopped, but customer support has been extremely slow and unhelpful. I’m still waiting for a proper response.
What makes this even worse is how difficult it is to actually find the option to cancel or opt out — it feels intentionally hidden and very predatory. Requiring payment details for a “free” subscription and then charging customers without clear consent is unacceptable.
Very disappointing experience overall. I would strongly recommend being cautious before entering payment information into this app.
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Ignored by support, no resolution after a year, and they deleted my account
I’m a lifetime subscription member who started using Bright in the early days. I even won their giveaway from over a year ago now. Despite over 30+ emails sent and the occasional response from them which they then disappear from, including from their CEO/Founder, I still have not received my prizes and am just ignored by their entire team (last response was in March where they promised to look into and get back ASAP). To boot, I can no longer login to my account and it says the user account doesn’t exist and may have been deleted. I was a big advocate but this entire experience has been extremely disappointing.
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No Response Since 03/27
I paid for the lifetime offer that I received via email, but was unable to get the app to acknowledge my subscription. I sent an email for assistance on 03/22, and after a few days of correspondence, I still couldn’t access the lifetime subscription in the app, despite being advised that I should be all set. I requested a refund on 03/27 and as of today, 04/16, I have not received a response. I initiated a dispute with my credit card company on 04/01, and I cannot say whether it’s still ongoing because of my credit card company, or because of Bright OS. I also confirmed a few minutes ago that I still cannot access the app, because I cannot get beyond step 11/12 that requires me to select either a monthly or annual subscription.
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Cancel membership but still getting charge
I cancel my subscription before my trail was up and I have been charged 2 x 19.99
I have deleted the app
How do I stop the payment
I have deleted the app
How do I stop the payment
Doesn’t recognize subscription
I subscribed as a lifetime user but now the app doesn’t recognize my subscription. I’ve informed the developers but they haven’t provided a solution. They gave excuses of Easter Holiday and Apple holding up the next release but it’s been almost a month now and I haven’t been able to use the app. I’m afraid this was a waste of money.
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No Response Since 03/27
I paid for the lifetime offer that I received via email, but was unable to get the app to acknowledge my subscription. I sent an email for assistance on 03/22, and after a few days of correspondence, I still couldn’t access the lifetime subscription in the app, despite being advised that I should be all set. I requested a refund on 03/27 and as of today, 04/16, I have not received a response. I initiated a dispute with my credit card company on 04/01, and I cannot say whether it’s still ongoing because of my credit card company, or because of Bright OS. I also confirmed a few minutes ago that I still cannot access the app, because I cannot get beyond step 11/12 that requires me to select either a monthly or annual subscription.
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Terrible
This is like someone did a quick vibe code and forgot some important essentials, like actually making the data useful. They also sting you and do not let you cancel your trial in the app so you have to email them which is also impossible as their co tact details are hard to find. So by the time your time over which is just 3 days, you have a charge inpsutr of requesting not to go ahead in post setup of the app on day one. Terrible app, should be illegal to charge people without giving them an option in app to cancel. Should be banned from he App Store!
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Great App
Downloaded Bright OS after getting it as part of my fitness passport subscription. Excellent app that centralises all of my key health metrics making it easy to track.
Great thus far!!!
I was drawn to the lifetime membership with one purchase. It’s been a great motivation tool to help me keep track. The AI food scanner has not been the most accurate but it’s still a new app with potential. I’m happy with my purchase and looking forward to how they better it in the future.
Excellent App
Really good design and visualization of your data.
Excellent App minus a Couple Issues
This app is very nice and I like the way it looks and works. Only issues for not giving 5 stars is I am finding I need to reload sometimes because the app isn’t loading info properly. iPhone 10.
Other than that, keep up the great work.
Other than that, keep up the great work.
Finally! An app to help me just UNDERSTAND
I can’t be more happy with this app. Being able to see my exercise, sleep, and nutrition in a single app instead of having 3 different ones, has been a blessing.
Actually makes life easier
Many probably arent getting the same values rn but this is truly the only health app that seamlessly works with my ai environment. get api access, build so skills and hooks… trust
Access lost, where is my account?
I have been on the app and paid since early testing, and as of today I can no longer log into my account. Developer support leads to a dead link?? Can support please reach out asap to sort this out.
I’m having issues now
The app was working fine and I was enjoying that is connected to everything but now it won’t log me back in and tells me to contact support. When I try the support system is not available.
I would like to keep the app but if it doesn’t get fixed I will not be keeping it.
I would like to keep the app but if it doesn’t get fixed I will not be keeping it.
So much potential
I invested into this app about a year ago, I regret nothing. It’s such a great app, they’ve been working and adding more things since i’ve had it. I’m very excited to see what more they will be adding especially for US users. I hope they bring more integrations
