Headache
First time trying BrightBike tonight. I docked my bike but the timer kept at it. I gave it a couple minutes and called support. Guy said he couldn’t do anything because they only dealt with the Brightline trains. He suggested I go to the website and submit a refund request for unused time and offered only an apology for leaving me to fend for myself on this. Not his fault because according to him there was nothing that could be done and nowhere he could transfer me. Ugh, I thought, I would have to call my credit card company at this hour
Luckily, the clock stopped after 20+ min of extra run time. There was no indication when it would stop. What a headache.
Luckily, the clock stopped after 20+ min of extra run time. There was no indication when it would stop. What a headache.
Show more
Terrible App and bike docks
This has been by far the worst experience I have ever had using local city transportation. Immediately upon downloading the app and getting my first bike, I had noticed an error when undocking. I would often have to cancel and then try to use a different bike.
Another issue I have with these bikes is docking them. It has happened at least twice now where I click the bike in the dock but yet it still continues to charge me. The stations these bikes are kept at need to have some serious updates for better functionality.
All in all, skip the bright bikes and get yourself an electric scooter or a bike of your own.
Another issue I have with these bikes is docking them. It has happened at least twice now where I click the bike in the dock but yet it still continues to charge me. The stations these bikes are kept at need to have some serious updates for better functionality.
All in all, skip the bright bikes and get yourself an electric scooter or a bike of your own.
Show more
Fun trip.
I’m enjoyed the experience ⭐️
HORRENDOUS
The app is awfully designed. The UX/UI is not great and the app doesn’t even work. We tried on 5 different phones for an hour trying to rent a bike and the map wouldn’t load, you couldn’t unlock the bikes. Horribly built app and evidently nobody tested the final product.
Unusable
The map doesn’t show







