West Palm Beach Ride
We struggled to get our app to allow us to rent multiple bikes, which was a bit of a hassle. But, once we got everything rented, we enjoyed a great ride! When we checked our bikes back in, we failed to properly lock them in place incurring extra fees on our rental. We contacted customer service, and they were great to work with! They were very responsive and helpful and eventually refunded the overage fees!
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BAD
HORRIBLE APP DONT WORK!!!!
No good
After purchasing two bikes they didn’t have anyway to see how long the trip was and if we were going to go over our time limit. They also have no way to extend the trip.
Missing key features
This app replaced an existing app without any notification. The old one just stopped showing anything.
Had to try to unlock 4 different bikes to get it to work. I understand hardware side might be challenging but this app doesn’t do much. There isn’t a history of rides. There was a nice notification when the bike was docked but there was another notification that made it seem like it was still active at the end of my hour rental.
You can’t see what bikes are available without being in range. This probably was less important before but they offer e-bikes it would be nice to know if one is available before walking a couple blocks.
Overall it’s a basic app with poor execution. Needs a couple more features to be useful on a regular basis.
Had to try to unlock 4 different bikes to get it to work. I understand hardware side might be challenging but this app doesn’t do much. There isn’t a history of rides. There was a nice notification when the bike was docked but there was another notification that made it seem like it was still active at the end of my hour rental.
You can’t see what bikes are available without being in range. This probably was less important before but they offer e-bikes it would be nice to know if one is available before walking a couple blocks.
Overall it’s a basic app with poor execution. Needs a couple more features to be useful on a regular basis.
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App is not working
Tried to download and book a two bikes for a day but app is not working properly.
