super slow customer service
I found their customer service to be extremely slow. When you’re requesting an emergency loan, they don’t resolve anything—not even when they have the assurance that the funds will be deducted from your paycheck. I’m very disappointed, especially since I work at Amazon. I spent nearly an entire day talking to the agent, Samantha; she questioned my answers, and in the end, she simply used the excuse that it was time for her to clock off. A terrible agent.
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BS
Good financial support
Excellent
I was given the best financial advice. It is good to have this support.
Help!!
It’s been good up to today it will let me log on but I can’t talk to the person I was talking to for help. Now I’m stuck and don’t know what to do
De Alex
Una plataforma y un equipo increible, felicitaciones a Marilyn Sainz por su dedicada atencion, un servicio de excelencia!
Lauren Galindo
Excelente!
Great job
Using Brightside financial is one of the best financial decisions for me. The representative are knowledgeable and helpful, product and services are top notch.
Excellent work ❤️
Good care thank you !
Amazing people
I LOVE THIS APP! I’ve gotten two loans through them, they’re very compassionate and very supportive. I was in a bind and needed some extra money, I got the help I needed in a timely manner. I’d recommend them to everyone if they need help. I am so grateful 🙏🏾
The best
The really help you in a big way.
Excelente
Excelente la Sra Clara muy empatica
Rep slams the phone
I am an Amazonian. A rep called me on 9/4 and asked for my full SSN, DOB and address for my financial information purposes and I answered everything. Later we had disagreement on something and he slammed the phone on me.
What is the point...
I sent two messages to contact a representative about my financial situation. It took a long while, which made me feel like they aren't actively caring to help with the concerns and issues I'm having right now, and that is not fair whatsoever. Also, it's been over 24 hours and still no one has responded to me yet.
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Scam!!
I have been trying to linked my bank account with no luck!! There’s no way of getting your money!! I will be reporting this company to Amazon!! Scammers!
Good
So nice
Great
I love them so much they really helped out when I needed them the most ! Very appreciative to have them as a company that my employer trust to help ! Definitely recommend it
Super friendly
Great service provided and very helpful. All is greatly appreciated. Thank you Brightside for everything you have done and continue to do!!
Pay
You can only pay the advance by having it come out your check major inconvenience and the advisors are rude asf. Try and see for yourself
Grateful for the help
I’m incredibly grateful for the financial assistance program offered through my workplace. During a difficult time, the support provided much-needed relief and eased some of my financial stress.
I truly appreciate having an employer that cares about its employees and offers meaningful support when it’s needed most. I highly recommend this program to anyone experiencing financial hardship.
I truly appreciate having an employer that cares about its employees and offers meaningful support when it’s needed most. I highly recommend this program to anyone experiencing financial hardship.
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Goodluck reaching a representative!
Goodluck getting a representative. That will be 3 years to reply back. I use to love this app but not it’s just slow and people never message back .
