Brightwell Navigator

Brightwell Navigator

Send money home

293 ratings
273 reviews
Free

Details

  • Released
  • Updated
  • May 10, 2017
  • September 18, 2026
Brightwell Navigator screenshot #1 for iPhone
Brightwell Navigator screenshot #2 for iPhone
Brightwell Navigator screenshot #3 for iPhone
Brightwell Navigator screenshot #4 for iPhone
Brightwell Navigator screenshot #5 for iPhone
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About

This app enables cruise ship crew members to manage their payroll, send money internationally, and access funds securely. It offers multiple convenient transfer options, including direct bank deposits and cash pickups in over 130 countries, with robust security features and 24/7 customer support.

✓Receive and manage payroll
✓Send money internationally
✓Direct bank transfers
✓Cash pickup options
✓Automatic transfer setup
✓Secure login methods
✓Card lock/unlock feature
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What users say about Brightwell Navigator

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What's New in Brightwell Navigator

4.0.1

September 18, 2026

A fresh, new look for the Brightwell Navigator mobile app. Feature enhancements.

User reviews

Do not sign the contract!

Please listen…..

Exchange rates are under market…. You get charged for every transaction. Transactions are not immediate. If it is USD-USD there should be NO bank transfer fee at all.
After that you’ll have to transfer again with the actual legit forex rate so you lose even more money. It’s actually quite disgusting how shipping employers know how bad this type of stuff is and they still use them

I’m going to be losing so much money per year because of this crook company.

We work hard for our money not for it to be scalped by some third party POS company like this

Ask your employer what third party transaction app they use and if they say this do not sign that contract. Same goes with any of them… if it’s not directly to your account then find another job

It’s an unfair/ unreasonable salary deduction.
You can’t even send a direct complaints form for this company because obviously they know how terrible they actually are.

Brightwell you should actually be ashamed of yourselves as should any company using brightwell or something similar… it’s not a choice we are forced to use it. Disgraceful
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money

very quick to respond to issues and solving them as well

We need FaceID

It’s really time to
Move forward with the times and allow us to use faceid to log in.

I thought it was Bitcoin

The logo is more like Bitcoin. Refreshing looks but still buggy.

Helpful when you encounter problems

The Brightwell team has always helped me with any issues I’ve had quickly and effectively. They even detected a purchase that I hadn’t made and replaced my card very quickly. The app is also easy to use and works well.

User experience

🐞

Reported Bugs

15 issues

Facial recognition fails repeatedly and requires multiple attempts

Bug

App crashes and displays 'Something went wrong' error

Bug

Login screen freezes and times out

Bug

Balance display shows as temporarily unavailable

Bug

Money transfers fail with error messages

Bug

App closes when adding bank accounts

Bug

Camera functionality not working properly

Bug

Face check feature produces blurred video captures

Bug

Notifications not being sent for card activity

Bug

App incompatible with certain iPhone models

Bug

Connection timeout errors during transactions

Bug

Incorrect password recognition after updates

Bug

Transfer to debit card feature malfunctioning

Bug

Western Union integration issues after updates

Bug

Profile display showing white screen with errors

Bug
✨

Requested Features

14 requests

Apple Pay and digital wallet integration

Feature

Native Face ID support for iOS users

Feature

Simplified login process without facial recognition

Feature

Real-time transaction notifications via SMS/email

Feature

Downloadable account statements and statements history

Feature

Extended transaction history (10+ years)

Feature

Card-to-card transfer functionality

Feature

More currency options for Western Union transfers

Feature

Saved recipient information for faster transfers

Feature

24/7 phone support availability

Feature

In-app transaction categorization and details

Feature

Multiple authentication methods beyond facial recognition

Feature

Expanded country coverage for transfers

Feature

Better fraud alert system with immediate notifications

Feature

FAQ

What does the Brightwell Navigator app do?

The Brightwell Navigator app is designed for cruise ship crew members to receive their payroll, manage their funds, and send money internationally. It offers various convenient ways to transfer money, including direct bank deposits and cash pickups in over 130 countries.

What are the key features of Brightwell Navigator?

Key features include receiving and managing payroll, sending money globally with competitive exchange rates, options for direct bank transfers or cash pickup at locations like Western Union and MoneyGram, setting up automatic transfers, and robust security measures like video selfie login and card lock/unlock.

Is Brightwell Navigator free to use?

Based on the provided information, the app itself is free to download and use. While there might be standard transaction fees associated with money transfers, the app does not appear to have a subscription cost or in-app purchase model for its core functionality.

How secure is my money with Brightwell Navigator?

The app prioritizes security with features like video selfie login or authenticator app support, advanced fraud prevention, and the ability to lock or unlock your payroll card instantly. USD accounts are FDIC insured, and transactions are protected by Visa/Mastercard Zero Liability.

Who is the target audience for this app?

This app is specifically designed for crew members working on cruise ships worldwide. It caters to their need to easily access, manage, and send their earnings to family or for personal use across different countries.