Do not sign the contract!
Please listen…..
Exchange rates are under market…. You get charged for every transaction. Transactions are not immediate. If it is USD-USD there should be NO bank transfer fee at all.
After that you’ll have to transfer again with the actual legit forex rate so you lose even more money. It’s actually quite disgusting how shipping employers know how bad this type of stuff is and they still use them
I’m going to be losing so much money per year because of this crook company.
We work hard for our money not for it to be scalped by some third party POS company like this
Ask your employer what third party transaction app they use and if they say this do not sign that contract. Same goes with any of them… if it’s not directly to your account then find another job
It’s an unfair/ unreasonable salary deduction.
You can’t even send a direct complaints form for this company because obviously they know how terrible they actually are.
Brightwell you should actually be ashamed of yourselves as should any company using brightwell or something similar… it’s not a choice we are forced to use it. Disgraceful
Exchange rates are under market…. You get charged for every transaction. Transactions are not immediate. If it is USD-USD there should be NO bank transfer fee at all.
After that you’ll have to transfer again with the actual legit forex rate so you lose even more money. It’s actually quite disgusting how shipping employers know how bad this type of stuff is and they still use them
I’m going to be losing so much money per year because of this crook company.
We work hard for our money not for it to be scalped by some third party POS company like this
Ask your employer what third party transaction app they use and if they say this do not sign that contract. Same goes with any of them… if it’s not directly to your account then find another job
It’s an unfair/ unreasonable salary deduction.
You can’t even send a direct complaints form for this company because obviously they know how terrible they actually are.
Brightwell you should actually be ashamed of yourselves as should any company using brightwell or something similar… it’s not a choice we are forced to use it. Disgraceful
Show more
money
very quick to respond to issues and solving them as well
We need FaceID
It’s really time to
Move forward with the times and allow us to use faceid to log in.
Move forward with the times and allow us to use faceid to log in.
I thought it was Bitcoin
The logo is more like Bitcoin. Refreshing looks but still buggy.
Helpful when you encounter problems
The Brightwell team has always helped me with any issues I’ve had quickly and effectively. They even detected a purchase that I hadn’t made and replaced my card very quickly. The app is also easy to use and works well.
The worst application I have ever used!
Very disappointing app and customer support.
The support team does not provide real-time assistance. Every response takes 24 hours or even longer, meaning that a single issue can take weeks to resolve. Instead of actual solutions, you mostly receive generic messages saying that they are “working on the issue.”
The app itself is extremely sensitive to any changes or transactions. In my case, I discovered that my ZIP code had been entered incorrectly. I tried to correct it, but after that I was unable to send money or even top up my card. On top of that, every bank account I try to add is automatically rejected, and this issue has been going on for more than a week without any resolution.
Access to your own money should not depend on waiting days for each reply from customer support. For a financial application, this level of service is simply unacceptable.
I cannot recommend this app.
The support team does not provide real-time assistance. Every response takes 24 hours or even longer, meaning that a single issue can take weeks to resolve. Instead of actual solutions, you mostly receive generic messages saying that they are “working on the issue.”
The app itself is extremely sensitive to any changes or transactions. In my case, I discovered that my ZIP code had been entered incorrectly. I tried to correct it, but after that I was unable to send money or even top up my card. On top of that, every bank account I try to add is automatically rejected, and this issue has been going on for more than a week without any resolution.
Access to your own money should not depend on waiting days for each reply from customer support. For a financial application, this level of service is simply unacceptable.
I cannot recommend this app.
Show more
Ken E
Ken is a very supportive team member who helped me resolve my issue quickly and efficiently. What I really appreciate is how responsive the team is—they reply very quickly whenever assistance is needed. Their prompt support makes a big difference and provides great peace of mind.
This is not the first time I have needed help, and every time I have had an issue, Ken and the team have always been available to assist. Their professionalism, dedication, and excellent customer service are truly appreciated.
Thank you so much, Ken, for all your support!
This is not the first time I have needed help, and every time I have had an issue, Ken and the team have always been available to assist. Their professionalism, dedication, and excellent customer service are truly appreciated.
Thank you so much, Ken, for all your support!
Show more
Quick Customer service
Maureen , was amazing & very quick in replying and assuring with the issue !!
So far it’s been easy using the app and very user friendly
So far it’s been easy using the app and very user friendly
Excellent customer support
Excellent customer service .Fast and accurate assistance was provided by Jemeca - super smooth experience.
Service
Customer support is good
Bad like so so bad
The app is slow , and that face recognition should be optional not a forced thing, the customer service is just horrible they take long it’s just a mess
Mr brightwell sucks
I hate your app! I love working at sea but you shipsmoney actually know what they’re doing.
Get rid of your “special” face recognition. I want to use my phone biometrics and make you stupid broken app work with poor satellite internet! We work on ships you bunch of fools!
Get rid of your “special” face recognition. I want to use my phone biometrics and make you stupid broken app work with poor satellite internet! We work on ships you bunch of fools!
Отзыв
Служа подержите очень хорошая и быстрая
WORST BANK EVER
Giving 1 star because there's no option to give -1000.
If you actually want to use your money, don't leave it here.
Even the best option they came up with, which was to send money to another debit card, they ruined. Almost 200 countries in the world and there are only 49 countries available to choose from. A joke, to say the least.
If you actually want to use your money, don't leave it here.
Even the best option they came up with, which was to send money to another debit card, they ruined. Almost 200 countries in the world and there are only 49 countries available to choose from. A joke, to say the least.
Show more
In these days Send Money on demand doesn’t work
Until last month it was working properly, but since a few days ago the Send Money On Denand to Bank Account doesn’t work anymore. Even with this last update. Please fix this annoying issue.
Worst deal ever
The app is really bad and not user friendly. They kept changing things and not for the better! Customer service is awful. Just copy and paste following a script. You ask one thing and the answer is not even related to your question. You wait for days and weeks and the issue is not solved yet. You are so limited for your own money. And again their customer associates are not knowledgable or friendly with exception of couple. If you call the number, they smoke or eat while talking to you. And you expect them to solve your issues. Good luck!
Show more
crew
verry excelent
Mariellene is the best!
I told Mariellene i will be transferring to diff ship and i have already notified her about my expired card she immediately assisted me to have my card before i go
Problem with log in
I have a problem to log in but the assistance from Theressa Brightwell customer support specialist it was very useful and promptly.
My money still not arrive to my bank account
I lose my money , until now not yet arrive to my bank account :)
