brightwheel User Reviews

Customer Experience

Positive experience78.1% of reviews
Neutral6.2% of reviews
Negative experience15.7% of reviews

~ Based on 453 written reviews from the US App Store.

What users say

Is brightwheel Safe?

brightwheel: Child Care App appears safe based on user ratings. AppsHunter Safety Score for brightwheel is 98/100.

This assessment is based on 140,480 user ratings, with an App Store average of 4.9/5.

Safety Analysis

99.0% of ratings point to a safe experience
0.6% of ratings suggest some concerns
0.4% of ratings point to a risky experience

~ Based on 140,480 App Store ratings for brightwheel.

Is brightwheel Legit?

brightwheel: Child Care App appears to be a legitimate app. AppsHunter Legitimacy Score for brightwheel is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love this app

I love that I can see my child through your the day! Great app

La recomiendo

Muy buena la aplicación y todo muestra al instante lo que uno en realidad quiere ver la recomiendo

At ease

Without this app I don’t know what I would’ve done to pick the daycare that I chose. Thank you! Really puts me at ease

Daycare

My son has been at this daycare since he was 1 now 2 years old I love it! Highly reccomend 10000%

Highly recommend this app

Absolutely love this app helps me keep track of what my son is doing at Day Care every diaper change every time he gets fed and what he eats they even put when they apply sunscreen or when they give them medicine absolutely love it. It helps me stay connected.

The best communication

I love that i get updated everything my child is doing throughout the day, it gives me a sense of peace and also love that i can communicate with all the lovely teachers through this app.

Misleading fees

Brightwheel charged us hundreds of dollars in credit card processing fees which were not properly disclosed. Brightwheel refused to reverse the transaction or credit these fees, despite the payment not having cleared. Brightwheel does not have parents or teachers’ best interests at heart - only their own.
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Langue

Malheureusement l’application n’est pas en français

The best app for child care!!

The fact that I can see and know all the things my baby is doing during the time he is at daycare means a lot to me, it’s so reassuring to know when your not able to be there!!

Great app!

Love the app for communication with my child’s teachers and viewing pictures and videos, but the billing has been difficult.

Absurd sneaky credit card fees. A SCAM. Horrible company!!

Brightwheel is terrible and a scam. They charge a hidden 3% credit card fee which is absurd and ends up being a lot of money on a large service charge. Completely insane $56 hidden extra credit card fee just to pay tuition!! It was not clear on the payment page that they do this and the customer service is horrible. They also refuse refunds on service fees. Worst company ever. What a SCAM company !!
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Excelente

Me gusta mucho.

Excelente

Excelente

Great for daycare

This app is great for daycare updates, check in and check out

Great app

This app made us so comfortable sending our toddler to the daycare

Great communication tool

Great for photos and messages from my child’s daycare teachers

Excruciating form filling

It only happens once a year, but filling out a form like vaccines is the most soul crushing experience. It’s quicker to do my taxes. It refreshed and wiped my progress twice, I reached out to the AI support bot who told me I was right to be frustrated, told me to fill out another form to tell the product team. Then told me it would pass the feedback along. Then said it couldn’t actually do that, but I could download my transcript and submit it to the product team through another link. I went to download the transcript and the app errored. There’s no way to get back to it.
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Grateful parent

I loveeeeeeee brightwheel. I feel so involved with my child while he is at daycare. Being able to get updates, pictures and videos make me feel so happy and good about my child’s day to day at daycare.

Pathetic app

Not at all intuitive

A requirement for us!

We love Brightwheel so much, it is considered a requirement for us when picking a preschool. I wish the public schools also used Brightwheel.