brightwheel User Reviews

Customer Experience

Positive experience77.6% of reviews
Neutral6.4% of reviews
Negative experience16.0% of reviews

~ Based on 486 written reviews from the US App Store.

What users say

Is brightwheel Safe?

brightwheel: Child Care App appears safe based on user ratings. AppsHunter Safety Score for brightwheel is 98/100.

This assessment is based on 147,273 user ratings, with an App Store average of 4.9/5.

Safety Analysis

99.0% of ratings point to a safe experience
0.6% of ratings suggest some concerns
0.4% of ratings point to a risky experience

~ Based on 147,273 App Store ratings for brightwheel.

Is brightwheel Legit?

brightwheel: Child Care App appears to be a legitimate app. AppsHunter Legitimacy Score for brightwheel is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app

I love being able to communicate with my son‘s daycare. One feature I would like to see is being able to comment on the pictures they take.

Dishonest, AI support

Support is provided by AI bots even when they say it’s a human. It’s very obvious that it’s AI generated but they lie and say “I’m a real person”.

Imagine what they’re doing with your child’s data. Encourage your school to use a more ethical solution.

Cuido

Muy bueno la comunicación

Grand babies updates

Love getting the pictures of the grandkids every day , thank you so much.

One stop shop

This app is everything a parent needs to feel comfortable sending their kiddos to school. You have all the information and communication you need in one place.

Happy grandma

As a grandma living in another state, I just love being able to watch my grandchild every day. I appreciate this so much.

My app side doesn’t show “feed”

Teachers say they uploaded the pics for my son but I don’t even have the feed box to select to see any photos at all. Also, even after downloading the latest version of this app, I don’t have the user interface as shown in your details of this app in App Store

Not user friendly

As a parent, I do not like this app. From beginning until end. The signing them in with a QR code and signing them out. No personal messages with teachers. Everything is out in the open. You don’t know who is posting meals or diaper changes. Adding family is a pain and it messages them constantly

Grateful

Very greatly appreciated that I am able to see my grandsons growing nature with all of you!

Great daycare!

Always sending pictures and updates w your kiddos throughout the day!

Terrible App

This app is so outdated and does not allow you to do anything and is very frustrating to use. And their docu sign is terrible.

Notifications

There should be a way for a notification to come thru when messages are received like when there’s updates to the daily report

Simply the best

The absolute best program we have seen a school use couldn’t make it easier for the parents and the teachers

The best

It’s so nice getting the updates of your child throughout the day. Leaving them is so hard, but having the constant updates (pictures, meals, diaper changes, etc..) is SO nice!

Amazing!

This app is Amazing! I love that I get updates and pics and videos of my son throughout his day.

Payment Settings Issues

My daycare uses this app for billing and required autopay set up which was somewhat easy to do. However, my children have not attended daycare for over a year and they have set them to “inactive” in the app. Brightwheel will not allow me to adjust to the autopay setting and remove my bank information, so I keep getting charged. The daycare get refund my payments but I’ll keep getting random late payments as long as my billing information is still within the app. This is a very frustrating setting/bug that I wish could be fixed once a child is marked inactive.
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Review

This app is amazing we have used it at for many years at different places and I’ve been a teacher and a parent on both sides and it has made everything feel safer and controlled but very easy to use

Latest update seems to be really buggy

Updated the app and now I keep getting errors and am not able to see the school’s or my child’s information

Perfect.

User friendly.

Great updates but could use some work

I think it’s very user friendly and I love the billing is also built in. I just wish I got a summary of last meals/naps and how much they ate at the end of the day when they check out.