brightwheel User Reviews
Customer Experience
~ Based on 453 written reviews from the US App Store.
What users say
Summarized from real user reviews of brightwheel. Based on 140K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Education app.
Positive things
- 👍Easy to use
- 📸Ability to see photos/videos of child
- 💬Good communication with teachers
- 📊Helpful for tracking child's activities
- 🔍Provides good visibility into child's day
Negative things
- 🐛Bugs and glitches with the app
- 💰Issues with billing and overcharging
- 🔒Lack of security features like Touch ID
- 📢Too many notifications can be annoying
- 🕰️Slow performance and lagging issues
Is brightwheel Safe?
brightwheel: Child Care App appears safe based on user ratings. AppsHunter Safety Score for brightwheel is 98/100.
This assessment is based on 140,480 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 140,480 App Store ratings for brightwheel.
Is brightwheel Legit?
brightwheel: Child Care App appears to be a legitimate app. AppsHunter Legitimacy Score for brightwheel is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
I love that I can see my child through your the day! Great app
Muy buena la aplicación y todo muestra al instante lo que uno en realidad quiere ver la recomiendo
Without this app I don’t know what I would’ve done to pick the daycare that I chose. Thank you! Really puts me at ease
My son has been at this daycare since he was 1 now 2 years old I love it! Highly reccomend 10000%
Absolutely love this app helps me keep track of what my son is doing at Day Care every diaper change every time he gets fed and what he eats they even put when they apply sunscreen or when they give them medicine absolutely love it. It helps me stay connected.
I love that i get updated everything my child is doing throughout the day, it gives me a sense of peace and also love that i can communicate with all the lovely teachers through this app.
Brightwheel charged us hundreds of dollars in credit card processing fees which were not properly disclosed. Brightwheel refused to reverse the transaction or credit these fees, despite the payment not having cleared. Brightwheel does not have parents or teachers’ best interests at heart - only their own.
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Malheureusement l’application n’est pas en français
The fact that I can see and know all the things my baby is doing during the time he is at daycare means a lot to me, it’s so reassuring to know when your not able to be there!!
Love the app for communication with my child’s teachers and viewing pictures and videos, but the billing has been difficult.
Brightwheel is terrible and a scam. They charge a hidden 3% credit card fee which is absurd and ends up being a lot of money on a large service charge. Completely insane $56 hidden extra credit card fee just to pay tuition!! It was not clear on the payment page that they do this and the customer service is horrible. They also refuse refunds on service fees. Worst company ever. What a SCAM company !!
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Me gusta mucho.
Excelente
This app is great for daycare updates, check in and check out
This app made us so comfortable sending our toddler to the daycare
Great for photos and messages from my child’s daycare teachers
It only happens once a year, but filling out a form like vaccines is the most soul crushing experience. It’s quicker to do my taxes. It refreshed and wiped my progress twice, I reached out to the AI support bot who told me I was right to be frustrated, told me to fill out another form to tell the product team. Then told me it would pass the feedback along. Then said it couldn’t actually do that, but I could download my transcript and submit it to the product team through another link. I went to download the transcript and the app errored. There’s no way to get back to it.
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I loveeeeeeee brightwheel. I feel so involved with my child while he is at daycare. Being able to get updates, pictures and videos make me feel so happy and good about my child’s day to day at daycare.
Not at all intuitive
We love Brightwheel so much, it is considered a requirement for us when picking a preschool. I wish the public schools also used Brightwheel.
