Misleading fees
Brightwheel charged us hundreds of dollars in credit card processing fees which were not properly disclosed. Brightwheel refused to reverse the transaction or credit these fees, despite the payment not having cleared. Brightwheel does not have parents or teachers’ best interests at heart - only their own.
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Langue
Malheureusement l’application n’est pas en français
The best app for child care!!
The fact that I can see and know all the things my baby is doing during the time he is at daycare means a lot to me, it’s so reassuring to know when your not able to be there!!
Great app!
Love the app for communication with my child’s teachers and viewing pictures and videos, but the billing has been difficult.
Absurd sneaky credit card fees. A SCAM. Horrible company!!
Brightwheel is terrible and a scam. They charge a hidden 3% credit card fee which is absurd and ends up being a lot of money on a large service charge. Completely insane $56 hidden extra credit card fee just to pay tuition!! It was not clear on the payment page that they do this and the customer service is horrible. They also refuse refunds on service fees. Worst company ever. What a SCAM company !!
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