Bogus
Either the app or brinks in general, I no longer receive any notifications on my phone. Customer service no longer exists. It just automatically sends you a link that is supposed to help you troubleshoot your issues yourself.
Barely works on iPhone 15
This app constantly reports it cannot connect, or indicates alarm is offline, or most commonly reports an SSL error. My wifes iPhone 14 connects a little more often, but still not consistent. Brinks and protect america just have me do a manual reset on the panel. This is ridiculous. The poor app performance and inability to connect consistently is the reason I have decided to get away from Brinks and Protect America to something else more reliable and dependable. Had the same issues when i had an Android phone. Junk app. Do not recommend.
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MAJOR GLITCH: Alarms set off constantly
False alarms constantly being set off silently while I am home and the house is DISARMED.
I get phone calls from the security call center telling me the alarms have been set off!!
I tell them no but if I miss the call, the police arrive at my door!! Happened once already!!
They also start charging you if too many false alarms are called because you are wasting the police’s time and resources.
I don’t have the house armed at all and these alarms keep being set off!!
Technical support is over an hour wait on the phone. This is the worst organization ever.
I get phone calls from the security call center telling me the alarms have been set off!!
I tell them no but if I miss the call, the police arrive at my door!! Happened once already!!
They also start charging you if too many false alarms are called because you are wasting the police’s time and resources.
I don’t have the house armed at all and these alarms keep being set off!!
Technical support is over an hour wait on the phone. This is the worst organization ever.
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Horrible App, horrible company
I was a customer of Protect America before the Brinks takeover. Since then, the app is barely functioning and the customer service has been horrible. I would not recommend this company to anyone. They are also more expensive than most of their competitors for lower quality service. I am in the process of switching (which is a massive pain) so to avoid this issue for yourself in the future, heed my warning- AVOID!
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0 stars not possible
Not worth the time or money jus leave it in the App Store get ring or nest or something this is extremely terrible quality cameras bad alarm system is bad all of the above I’d give it negative stars if I could
App is unreliable
We’ve been Protect America customers for years. The app never worked that great. When Brinks bought them, I was hoping to see much improvement of the app since Brinks was a more known brand. I have been disappointed in the amount of times my app says “system offline”. Here lately, it keeps telling me I have an incorrect password, which I don’t because I use it to disarm from inside the house control unit. I can’t tell you how many times I have to run into the house to disarm after opening my garage because I couldn’t disarm my system from the app. It’s such a convenience to have the app, I just wish it worked better. And I do not want to have to carry another fob!
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Very glitchy, basically doesn’t work anymore
It had been working fine when I first downloaded it, now a couple years later and no updates it does not work at all. I can’t lock the security from my phone, nor view my cameras at my house. we will be cancelling our subscription very soon
WORTHLESS APP
You’ll not find a worse app on the App Store. This is, without a doubt, the most worthless app of it’s kind ever created. Constantly says it’s offline, when in fact it isn’t. They don’t update the app, the live chat feature is now a text message to a phone number that they don’t reply to you quickly enough to be of any help. Don’t waste your time on this piece of junk app.
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When you can catch it working
This is crazy that we have to set off Alarm system because the App the goes along with it never works. The funny part was I needed to update my CC and Brinks stated to in the letter instructions for the mobile app. Guess what! It can’t even do a simple command as updating my credit card it just spins like it always does when opening this app. Since Brinks has taking over from our original company Protect America as far as I’m concerned it’s gone down hill from day 1. I can’t wait until this contract expires
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I would love for it to work for once
“System offline” every time. We can’t disarm it and we have to just set the alarm off and run to the physical base to turn it off before police communication gets sent out. It’s worse when you have physical leg pain and have to do this each time. I’m about to send you guys my medical bill for that.
Rarely works.
When l log in, the bar either says offline, or disarmed when I know it’s armed. And I never seem to be able to disarm from my phone when entering my house. Pretty useless other than the camera, which I do appreciate.
App is unreliable
We’ve been Protect America customers for years. When Brinks bought them, I was excited to see much improvement of the app since Brinks was a more known brand. I have been disappointed in the amount of times my app says “system offline”. I can’t tell you how many times I have to run into the house to disarm after opening my garage because I couldn’t disarm my system from the app. It’s such a convenience to have the app, I just wish it worked better.
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Unreliable
This app is very poorly managed. Ever since protect America sold out to Brinks the app basically never works.
Brinks/Brinks app total failure. Just go under already.
Feb 2022: We were inherited from Protect America (which we loved) pre-pandemic. And now Brinks is failing due to mismanagement and ADT is looking to buy, but is not a better option. Bottom line: Brinks is falling apart under COVID. Failure in customer service and equipment. ADT is buying Brinks and we learned this during a installation assessment. ADT will charge us $2000 for Brinks equivalent replacement equipment to function with their 4G system plus $383 for install which bumps it from $57/mo to $69/mo. No free equipment with ADT installs even with buying out Brinks-even if you’re an existing ADT customer at another location. -The Brinks base will stop working in 2022 as soon as the cellular companies switch to fully 5G which is now any month. Brinks will charge $350 for the replacement base which you must have to operate the system. -Customer service texting with Brinks doesn’t work and there are very few English writers/speakers. We’ve tried for 2 years and this nightmare continues. -Brinks Customer Service phone wait times are 2-6 hours = hopefully your house isn’t on fire while you wait. The problem isn’t solved so you wait another 2-6 hours for someone to readdress the problem including testing your system. -Equipment failures = The fire monitoring device quit 2 years ago and the Brinks replacement we paid $80 doesn’t work. The motion sensors never did work after Brinks took over from Protect America and they want $40 for each sensor. -Accessing your Brinks account online is a whole different nightmare as they will not send monthly billings/statements electronically to your email and the bills go back 6 months only which is impossible to get a year-end statement for taxes. Again, good luck getting any help from Brinks Customer Service on this one. So, we’re moving to another company for monitoring. Theirs is $500 equipment/$27 per mo monitoring, NO CONTRACT. Brinks replacement ADT wants 24 mo contract plus all equipment bought and will charge for install (total $2383 up front or finance for 5 years which is in addition to the $69/mo they want). Avoid Brinks as they’re going under. ADT is buying a lemon with Brinks and $2383 to replace what we have is basically a mortgage payment for many when it should be free since they’re buying out Brinks. Find another company and make sure they’re cellular 4G/5G compliant for 2022. Brinks, if you do respond to this, you offer crap service since early 2019 and you deserve to fail. No one can save or revamp Brinks. We were really patient with you, but now we just give up on your service.
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Awful service
Do yourself a favor and run from this company. You can not get in contact with anyone. After being on hold for close to an hour you will get someone with very broken English who can not solve any of the issues. RUN!!
Terrible app 😢
Really wish Brinks would prioritize the app functionality more, as it’s such a crucial component of a security system. Incredibly jenky and half the time says “system offline”. I’m sometimes unable to remotely monitor my system for 24 hours at a time.
Worked Perfectly Until Brinks Took Over
Never had an issue with this App until brinks took over. System says offline majority of the time and now I don’t get app notifications. Wish this switch over didn’t happen.
Horrible Company
Avoid like the plague.
ANNOYING!!!
This app NEVER works right, always saying “offline”
Unbelievably horrible
As I wait on hold for over 40 minutes, let me notify you on what’s going on: the app says my system is offline. On the actual base, there is no error message and I’m able to arm and disarm the system. This situation occurred after the technician came to my house. Speaking of the technician, Brinks used a third party company to upgrade the base. Same base, added a chip. My appointment for the technician was between 1 - 5pm. I requested to be contacted when he was on his way because I had to work. He did not. Instead, my 15 yrs old daughter let 2 men in who didn’t ask if someone 18 or older was home. Also, my children are not vaccinated and the 2 men did not have on a mask. A mask is required when entering my home.
It’s now almost an hour of me being on hold. This isn’t the first time I’ve had an issue with this app. A few months ago, it wouldn’t let me log in.
After 54 minutes wait time, I’m finally speaking to someone smh.
It’s now almost an hour of me being on hold. This isn’t the first time I’ve had an issue with this app. A few months ago, it wouldn’t let me log in.
After 54 minutes wait time, I’m finally speaking to someone smh.
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