Bogus
Either the app or brinks in general, I no longer receive any notifications on my phone. Customer service no longer exists. It just automatically sends you a link that is supposed to help you troubleshoot your issues yourself.
Barely works on iPhone 15
This app constantly reports it cannot connect, or indicates alarm is offline, or most commonly reports an SSL error. My wifes iPhone 14 connects a little more often, but still not consistent. Brinks and protect america just have me do a manual reset on the panel. This is ridiculous. The poor app performance and inability to connect consistently is the reason I have decided to get away from Brinks and Protect America to something else more reliable and dependable. Had the same issues when i had an Android phone. Junk app. Do not recommend.
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MAJOR GLITCH: Alarms set off constantly
False alarms constantly being set off silently while I am home and the house is DISARMED.
I get phone calls from the security call center telling me the alarms have been set off!!
I tell them no but if I miss the call, the police arrive at my door!! Happened once already!!
They also start charging you if too many false alarms are called because you are wasting the police’s time and resources.
I don’t have the house armed at all and these alarms keep being set off!!
Technical support is over an hour wait on the phone. This is the worst organization ever.
I get phone calls from the security call center telling me the alarms have been set off!!
I tell them no but if I miss the call, the police arrive at my door!! Happened once already!!
They also start charging you if too many false alarms are called because you are wasting the police’s time and resources.
I don’t have the house armed at all and these alarms keep being set off!!
Technical support is over an hour wait on the phone. This is the worst organization ever.
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Horrible App, horrible company
I was a customer of Protect America before the Brinks takeover. Since then, the app is barely functioning and the customer service has been horrible. I would not recommend this company to anyone. They are also more expensive than most of their competitors for lower quality service. I am in the process of switching (which is a massive pain) so to avoid this issue for yourself in the future, heed my warning- AVOID!
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0 stars not possible
Not worth the time or money jus leave it in the App Store get ring or nest or something this is extremely terrible quality cameras bad alarm system is bad all of the above I’d give it negative stars if I could
