Do Not Buy / Worst App
We were sent the door camera and chime around a month ago but haven’t been able to use it as this app simply does not work. Does not allow you to log in, and looking at other reviews it’s clear that Sky are not interested in resolving the issues. It’s amazing that a million pound company can’t even sort out their own app.
Online agents say that they’re working on a fix but given all the recent reviews over the past few months is all the same, they aren’t fixing it at all.
Do not waste your money or time with this stupid product. You can only contact them by webchat which makes it harder trying to get it sorted. It’s a blessing in disguise realising now how rubbish this app is. Imagine if the camera worked and we needed to access footage for security reasons!!
Online agents say that they’re working on a fix but given all the recent reviews over the past few months is all the same, they aren’t fixing it at all.
Do not waste your money or time with this stupid product. You can only contact them by webchat which makes it harder trying to get it sorted. It’s a blessing in disguise realising now how rubbish this app is. Imagine if the camera worked and we needed to access footage for security reasons!!
Show more
KKatie-V94
Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Doorbell pairing issues
I thought getting a device from a reputable company like Sky would be a good idea, how wrong I was!
My biggest problem is the pairing issues. The doorbell pairs with the chime without any issues, the only problem there is that it keeps doing it at least once per day if not more.
My previous doorbell from a relatively unknown company with no subscription fees was so much better, no connectivity or pairing issues and unlike the Sky app this one gave me an alert through my phone which was instantaneous unlike Sky. When I find out from Sky that someone is at my door it is normally after they have left. Answering the door to a visitor or even conversing with them through the app is a definite no. I have ultra fast fibre broadband so I’m guessing this isn’t the issue. I am trying a full reset of the whole system and if the problem persists then I’m afraid it will be getting returned and replaced for a doorbell that works!
My biggest problem is the pairing issues. The doorbell pairs with the chime without any issues, the only problem there is that it keeps doing it at least once per day if not more.
My previous doorbell from a relatively unknown company with no subscription fees was so much better, no connectivity or pairing issues and unlike the Sky app this one gave me an alert through my phone which was instantaneous unlike Sky. When I find out from Sky that someone is at my door it is normally after they have left. Answering the door to a visitor or even conversing with them through the app is a definite no. I have ultra fast fibre broadband so I’m guessing this isn’t the issue. I am trying a full reset of the whole system and if the problem persists then I’m afraid it will be getting returned and replaced for a doorbell that works!
Show more
AAndyBatts03
Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Never worked
Purchased a doorbell 3 weeks ago however this app has never worked! Avoid like the plague!
HRHarry rox
Not brilliant
I extended the Ethernet so
The chime is now closer to the doorbell-but still it won’t show me who has been at the door - sometimes it does and sometimes it just won’t it’s very frustrating to be honest I’ve rebooted a few times but still not great
The chime is now closer to the doorbell-but still it won’t show me who has been at the door - sometimes it does and sometimes it just won’t it’s very frustrating to be honest I’ve rebooted a few times but still not great
Nnota54
No help at all
Got this, won’t log in. Told they would phone, haven’t. I called again, apparently I’ll get a message when it’s working ?! 2 weeks, nothing. Genuinely the worst customer service for a massive tech company I’ve seen. Then they have the cheek to charge a quid less for new customers…..
GGaz8065
