Hard to set up
The chime has to be by the router. This means the chime has to be in the same room. This is not convenient. I’m not happy either my purchase
I’ve finally managed to install. I’ve had to buy a really long Ethernet cable so I can have the chime in a room where I can hear it. Still can’t get it to record though. I’ll ask my daughter. I’m getting old lol
I’ve finally managed to install. I’ve had to buy a really long Ethernet cable so I can have the chime in a room where I can hear it. Still can’t get it to record though. I’ll ask my daughter. I’m getting old lol
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Please improve
I’m now on my second doorbell and chime unit! The 1st would not hold a connection with the chime. The 2nd unit works fine but has shown there are issues with the app itself. The bell is very laggy and most delivery drivers are long gone by the time a connection is made. This is now made worse by the app logging me out every few hours. To make matters worse staff have little to no knowledge of the product and their default is to just send out a replacement device. They have never asked for the old equipment to be returned which speaks volumes!!
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Almost good
Battery lasts around 5 days despite everything turned off. Unable to set Activity Zone, sure to error message appearing every time trying to save. Looking for an alternative video doorbell, which is unfortunate.
App not working
I’ve had this now for almost 3 weeks and despite various phone calls to Sky and virtual chats they still can’t fix the issue, I’ve uninstalled and reinstalled the app, started the process from the beginning, if this is not resolved by the end of the week it will be going back and will be asking for a refund !!!
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don’t bother
have recently installed worse purchase fails to keep connected had sky engineer visit got it to work , hour later stopped working again
