Do Not Buy / Worst App
We were sent the door camera and chime around a month ago but haven’t been able to use it as this app simply does not work. Does not allow you to log in, and looking at other reviews it’s clear that Sky are not interested in resolving the issues. It’s amazing that a million pound company can’t even sort out their own app.
Online agents say that they’re working on a fix but given all the recent reviews over the past few months is all the same, they aren’t fixing it at all.
Do not waste your money or time with this stupid product. You can only contact them by webchat which makes it harder trying to get it sorted. It’s a blessing in disguise realising now how rubbish this app is. Imagine if the camera worked and we needed to access footage for security reasons!!
Online agents say that they’re working on a fix but given all the recent reviews over the past few months is all the same, they aren’t fixing it at all.
Do not waste your money or time with this stupid product. You can only contact them by webchat which makes it harder trying to get it sorted. It’s a blessing in disguise realising now how rubbish this app is. Imagine if the camera worked and we needed to access footage for security reasons!!
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Doorbell pairing issues
I thought getting a device from a reputable company like Sky would be a good idea, how wrong I was!
My biggest problem is the pairing issues. The doorbell pairs with the chime without any issues, the only problem there is that it keeps doing it at least once per day if not more.
My previous doorbell from a relatively unknown company with no subscription fees was so much better, no connectivity or pairing issues and unlike the Sky app this one gave me an alert through my phone which was instantaneous unlike Sky. When I find out from Sky that someone is at my door it is normally after they have left. Answering the door to a visitor or even conversing with them through the app is a definite no. I have ultra fast fibre broadband so I’m guessing this isn’t the issue. I am trying a full reset of the whole system and if the problem persists then I’m afraid it will be getting returned and replaced for a doorbell that works!
My biggest problem is the pairing issues. The doorbell pairs with the chime without any issues, the only problem there is that it keeps doing it at least once per day if not more.
My previous doorbell from a relatively unknown company with no subscription fees was so much better, no connectivity or pairing issues and unlike the Sky app this one gave me an alert through my phone which was instantaneous unlike Sky. When I find out from Sky that someone is at my door it is normally after they have left. Answering the door to a visitor or even conversing with them through the app is a definite no. I have ultra fast fibre broadband so I’m guessing this isn’t the issue. I am trying a full reset of the whole system and if the problem persists then I’m afraid it will be getting returned and replaced for a doorbell that works!
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Never worked
Purchased a doorbell 3 weeks ago however this app has never worked! Avoid like the plague!
Not brilliant
I extended the Ethernet so
The chime is now closer to the doorbell-but still it won’t show me who has been at the door - sometimes it does and sometimes it just won’t it’s very frustrating to be honest I’ve rebooted a few times but still not great
The chime is now closer to the doorbell-but still it won’t show me who has been at the door - sometimes it does and sometimes it just won’t it’s very frustrating to be honest I’ve rebooted a few times but still not great
No help at all
Got this, won’t log in. Told they would phone, haven’t. I called again, apparently I’ll get a message when it’s working ?! 2 weeks, nothing. Genuinely the worst customer service for a massive tech company I’ve seen. Then they have the cheek to charge a quid less for new customers…..
Doesn’t work
App doesn’t log in no matter what, apparently known issue for weeks but still selling the doorbell, been told 7-10 days till issue fixed, won’t hold my breath going by reviews from a month ago says 7-10 days to fix and still not fixed, and the the reply below I have contact yourselfs and that’s what yous have told me it just doesn’t work poor service expected better from sky
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it’s 2026 FFS!
The shortest possible power and data leads and no means of powering main doorbell beyond its short battery. Oh and unable to extend system as none of the components are available to buy separately. Genius!
Doorbell
DO NOT BUY - sky actively let me pay and receive something that I can’t even set up as their app is broken and they have no timeline for repair! Yet I can’t cancel it and order a different make for home security as I can’t cancel the sky one until I’ve set it up! Go figure!! Diabolical service and very sneaky still selling them! I REPEAT DO NOT BUY
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This app is rubbish
This app is rubbish, contacted sky and was told they are working on it but i have paid for the doorbell that wont work without the app so not impressed with the way sky sell items before the app is up and running properly
Sort it out sky or the doorbell will be returned.
Sort it out sky or the doorbell will be returned.
Not happy
I’m not happy with it ever since I’ve got it. It doesn’t keep its charge. Be honest it’s been a bloody nightmare with it. I’m not happy. Thought I was getting a good deal but doesn’t look like it.
Won’t work
Carnt install app won’t work,
App not working
Bought went to sign into app and you get a message saying there is an internal problem, shocking from a multi million pound company
Doorbell is worthless without a subscription
Doorbell is worthless without a subscription
When can we log in
Had the kit a few days now, still can’t log into the app to actually use it! Apparently an internal error occurred and I should try again, which I did….. again and again and again and again and again…… and again. No luck, will wait for a response from sky - won’t hold my breath
App hasn’t worked from the very start
App hasn’t ever worked. Paid upfront for the doorbell, chime, indoor camera and SmartHome+ subscription only to find I cannot use any of them as the app won’t allow me to log in. Contacted the “help” centre via web chat (as this is the ONLY way you are able to) for the past 3 days, to be repeatedly told that the back office team are working on the issue and I will be notified when it is working again.
No timescales, no escalation process, no apology, nothing.
So far, very unimpressed
No timescales, no escalation process, no apology, nothing.
So far, very unimpressed
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Very bad apps
Very bad apps
Absolute rubbish - No Stars!!
Absolute rubbish, when connecting to the App it just crashes and won’t let you in!!!
Reading through the forums everyone is in the same boat and Sky still take the £4.00 per month!!
Reading through the forums everyone is in the same boat and Sky still take the £4.00 per month!!
Don’t buy the doorbell
The app doesn’t work
Not working unable to log in
Just brought doorbell and cannot set it up useless without the app
Hopeless
No way of talking to a person who can help.
Total waste of money
Does not work at all, tried talking to support who say they are resolving issue however 2 weeks later nothing has been resolved and no further assistance from Sky…Absolute waste of money, with complete lack of customer service…
