Avoid
Probably the worst tech equipment I’ve ever used. The doorbell (even after replacement) is unreliable and frequently disconnects. Huge delay from doorbell pressed to connecting to video link, most times the person has already left! Advise strongly not to purchase this.
App doesn’t work
This is the second door bell that I have had from sky, brought at my own expense. The first one the app worked but the door bell wouldn’t pair. The second one just displays a blank page, great app and door bell if you like throwing your money down the drain. To top it off, no one at sky seems to know how to fix the issue or even care that you have purchased something from them, after sales support on this is far from what I’d expect from sky. Having been a sky customer for nearly 20 years I’d expect better. If your looking to get a video door bell, other makes like Ring are far more reliable, with clean mobile interface that actually work. Also there dealers support is far better. Avoid at all costs - unless you want to throw money away and lose storage on your iPhone due to the app not working- if that’s the case give it a go!
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No more RING DOORBELL
Just changed from Ring to Sky doorbell So much easier to set up No messing around with screws
when battery
Goes Still have Ring on back garden which works great with Spotlights hoping Sky do the same in the future
when battery
Goes Still have Ring on back garden which works great with Spotlights hoping Sky do the same in the future
Don’t bother with it
All arrived was looking forward to having this doorbell and it all went down him as soon as I downloaded the app followed on screen demands and added id password then it said processing and came back with oops there is a problem and that is where I stayed spend 7 hours on the phone and not a single person knows what they are doing pass around to every department told it will be sorted in 72 hours and still nothing on the phone now again with no luck just going to send it back home factory like everything else with sky
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Okay.
For a doorbell it’s good but Need to have the option to change notification sound on iPhone. Someone pressing the doorbell should ring on phone but it’s just standard notification sounds. Needs sorting
App don’t work
Brought the doorbell but the app I can’t login to said they were fixing it 2 days it would take but nothing
Decent
Happy with my doorbell and indoor camera. Only problem is the picture quality isn’t that great compared to my previous doorbell.
Probably THE worst piece of tech I’ve ever bought
The set up process was painful , one stage even states “this step is a little tricky” . You shouldn’t be selling a product that, by your own admission, is a “little tricky” to implement. Eventually both devices appear to be working on each of our phones although one camera can only be access at home via the WiFi and not out and about on mobile data which kinda defeats the object. Online support is poor
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Not great 😭
It constantly has a low signal wont connect when someone is at the door and is very slow so no good really I expect more from a big company like sky
Hard to set up
The chime has to be by the router. This means the chime has to be in the same room. This is not convenient. I’m not happy either my purchase
I’ve finally managed to install. I’ve had to buy a really long Ethernet cable so I can have the chime in a room where I can hear it. Still can’t get it to record though. I’ll ask my daughter. I’m getting old lol
I’ve finally managed to install. I’ve had to buy a really long Ethernet cable so I can have the chime in a room where I can hear it. Still can’t get it to record though. I’ll ask my daughter. I’m getting old lol
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Waste of money
Terrible, doesn’t connect, always needs updating and charging, delay to see who is your door is so long it take on average 8 mins to show who is there. This is our third replacement and all have been rubbish
Please improve
I’m now on my second doorbell and chime unit! The 1st would not hold a connection with the chime. The 2nd unit works fine but has shown there are issues with the app itself. The bell is very laggy and most delivery drivers are long gone by the time a connection is made. This is now made worse by the app logging me out every few hours. To make matters worse staff have little to no knowledge of the product and their default is to just send out a replacement device. They have never asked for the old equipment to be returned which speaks volumes!!
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Response from developer
Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home
Almost good
Battery lasts around 5 days despite everything turned off. Unable to set Activity Zone, sure to error message appearing every time trying to save. Looking for an alternative video doorbell, which is unfortunate.
App not working
I’ve had this now for almost 3 weeks and despite various phone calls to Sky and virtual chats they still can’t fix the issue, I’ve uninstalled and reinstalled the app, started the process from the beginning, if this is not resolved by the end of the week it will be going back and will be asking for a refund !!!
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don’t bother
have recently installed worse purchase fails to keep connected had sky engineer visit got it to work , hour later stopped working again
Logging in
Been unable to log in to the app , keeps telling me something went wrong and the doorbell won’t work without it so I’m going to have to cancel it
Worst Smart home ever
Have spent nearly 10 hours and multiple emails and phone calls to resolve the issue of not. Live recording or setting activity zones have used this product in the past for 2 years prior to them changing it all too a different plan it has gone down hill and no one can seem to sort it out I will be returning it and wanting a refund for the new products which I had to pay for even though I already had them as they said the old ones wouldn’t work it is a scam of a system and Sky should be ashamed of putting out a product that was fine and now completely useless.
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Front door camera
Anyone can just pull this off if they wanted to
Activity zone door bell
Installed and found that the activity zone setting cannot be set as problem with app which was to be fixed within 24 hrs . No update to app and still can’t select and set activity zone for door bell camera . Will consider returning as overall seems a very entry level and inconsistent bit of tech attached to an app which can’t fully support to give full functionality
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Unreliable System
Been using the smart home for nearly two years. The equipment quality is poor and intermittent the premium of £20 a month is not worth it. In hindsight I wish I bought a ring doorbell. From family/ friends experiences the equipment quality and reliability is far superior. Would have awarded 1 star but the sky customer service is attentive.
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