Run! Predatory App!
Not only were there only 4 or 5 actual broadway titles and very little else.
When I went to active the trial my credit card was charged $299 (no free trial and $100 more than advertised.
Going into the account, after signing up the amounts were drastically different.
When you look for a cancellation link it says "contact Apple" luckily Apple look after customers so I got my money back.
Otherwise there is no live customer support (just a bot who says "you can cancel for next year's billing". This app needs to be investigated and completely removed.
Update: Received a response saying they don't offer a free trial. Not what the Amazon listing says!
Although now when you click on the Amazon link it's no longer available, seems like they remove scammy streamers.
Run! Predatory App!
Not only were there only 4 or 5 actual broadway titles and very little else.
When I went to active the trial my credit card was charged $299 (no free trial and $100 more than advertised.
Going into the account, after signing up the amounts were drastically different.
When you look for a cancellation link it says "contact Apple" luckily Apple look after customers so I got my money back.
Otherwise there is no live customer support (just a bot who says "you can cancel for next year's billing". This app needs to be investigated and completely removed.
Horrible
App not opening
Response from developer
Hello, we would like to take a moment to apologize for the late response. We have updated our App since your review and would like to suggest logging out and removing the app, then reinstall it and try again. If you are still not seeing content, would you please reach out to our new support team with your phone/tablet/laptop information: //broadwayhdsupport.zendesk.com/hc/en-us We would love to solve your viewing problem. Thank you!
don’t get this
Response from developer
Hello, we would like to take a moment to apologize for the late response. BroadwayHD is a subscription service available to subscribers to view Broadway caliber shows for less than a ticket to Broadway. Please reach out to our new support team if you have any questions or concerns. https://broadwayhdsupport.zendesk.com/hc/en-us Thank you!
What happened??
I'm seriously reconsidering renewing next month unless something changes. $200 a year for what is currently available isn't worth it.
Response from developer
Hello, we would like to take a moment to apologize for the late response. We have updated our technical partner and would love for you to give us another try. Some saved folder features unfortunately did not transfer. Please reach out to our new support team if you have any questions or concerns. Thank you! https://broadwayhdsupport.zendesk.com/hc/en-us
Locked out again
Response from developer
Hello, we would like to take a moment to apologize for the late response. We have updated our technical partner and would love for you to give us another try. Please reach out to our new support team if you are still experiencing a login issue. https://broadwayhdsupport.zendesk.com/hc/en-us
Issue with Apple TV App
Response from developer
Hello, we would like to take a moment to apologize for the late response. We have updated our technical partner and would love for you to give Apple TV another try. Please reach out to our new support team if you have any questions or viewing issues. Thank you! https://broadwayhdsupport.zendesk.com/hc/en-us
Horrible app
Response from developer
Hello, we would like to take a moment to apologize for the late response. We have updated our technical partner and would love for you to give us another try. Please reach out to our new support team if you have any questions. https://broadwayhdsupport.zendesk.com/hc/en-us
No Bueno
Seriously, not worth it.
PS: Sad to see that the issues in the reviews haven’t been taken in consideration since I experienced most of the problems mentioned in reviews from 5 years ago.
Response from developer
Hello, we would like to take a moment to apologize for the late response. We have updated our technical partner and would love for you to give us another try. Please reach out to our new support team if you have any questions. https://broadwayhdsupport.zendesk.com/hc/en-us PS. Kinky Boots is back!
Não funciona mais
One of the worst streaming apps
Response from developer
Hello, we would like to take a moment to apologize for the late response. We have updated our technical partner and would love for you to give us another try. Please reach out to our new support team if you have any questions. https://broadwayhdsupport.zendesk.com/hc/en-us
Stopped working across all platforms
Response from developer
Hello and thank you for reaching out. You should absolutely have access to your subscription. Please reach out to customer support and ask to be escalated to the Customer Success Manager. Thank you.
false advertising
Response from developer
Hello, thank you for reaching out. The content of our site is subject licensing requirements. Our library can be reviewed prior to signing up by visiting the categories section of our site. For further help, please visit: https://broadwayhdhelp.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=view+library&commit=Search
Saw some awesome stuff WHEN it worked :(
Unfortunately, the app is horrible. It bumps ,me out again and again, which is a pain. Worse than that several times it has said I don’t have a subscription, when I do… so that ,means asking my husband ( since he bought it) to reach out and to get it working again. This last time we have gone back and forth with Customer Service, and have finally given up. I haven’t been able to get it to work in months, and some of this is my fault because I don’t stay on top of the problem…but it’s like life is too short for apps that don’t work. Also this is not device exclusive - it doesn’t play on my phone/iPad, on the tv, or on the computer.
I’m not saying don’t buy this, but know that you are probably going to have to work to use it.
Response from developer
Hello Lisa, We did experience an playback issues with some gift subscriptions this Fall. We would be happy to apply your gift again for you. Please reach out and ask for the Customer Success Manager directly. Thank you.
Such a great idea
Response from developer
Thank you for your review! We appreciate you!
Non funziona è una truffa
take what you can get
Response from developer
Hello! Thank you for spending the time to leave a review. We would love to work with you on your buffering issue, please feel free to reach out to our support team via our website help page. We have exciting shows being added and do not want you to miss a thing!
Kiss Me Kate
Great! A Question, However
Will there be a future where we can download shows onto our mobile devices for offline use? It would be nice to be able to watch without Wi-Fi or using cellular data. A lot of other streaming platforms do it (Netflix, Prime, National Theatre @ Home, etc., Dropout). Is it something to do with union rules? As a Broadway lover, some clarity as to why would be much appreciated!
Response from developer
Hello. Thank you for reaching out. Our shows are not licensed for downloading. Any changes to this policy would be announced through our social channels.
