Run! Predatory App!
The advertising is a complete lie. I was offered a seven day free trial with the option to pay $199 for the whole year. Great we are a family of theatre lovers!
Not only were there only 4 or 5 actual broadway titles and very little else.
When I went to active the trial my credit card was charged $299 (no free trial and $100 more than advertised.
Going into the account, after signing up the amounts were drastically different.
When you look for a cancellation link it says "contact Apple" luckily Apple look after customers so I got my money back.
Otherwise there is no live customer support (just a bot who says "you can cancel for next year's billing". This app needs to be investigated and completely removed.
Update: Received a response saying they don't offer a free trial. Not what the Amazon listing says!
Although now when you click on the Amazon link it's no longer available, seems like they remove scammy streamers.
Not only were there only 4 or 5 actual broadway titles and very little else.
When I went to active the trial my credit card was charged $299 (no free trial and $100 more than advertised.
Going into the account, after signing up the amounts were drastically different.
When you look for a cancellation link it says "contact Apple" luckily Apple look after customers so I got my money back.
Otherwise there is no live customer support (just a bot who says "you can cancel for next year's billing". This app needs to be investigated and completely removed.
Update: Received a response saying they don't offer a free trial. Not what the Amazon listing says!
Although now when you click on the Amazon link it's no longer available, seems like they remove scammy streamers.
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Run! Predatory App!
The advertising is a complete lie. I was offered a seven day free trial with the option to pay $199 for the whole year. Great we are a family of theatre lovers!
Not only were there only 4 or 5 actual broadway titles and very little else.
When I went to active the trial my credit card was charged $299 (no free trial and $100 more than advertised.
Going into the account, after signing up the amounts were drastically different.
When you look for a cancellation link it says "contact Apple" luckily Apple look after customers so I got my money back.
Otherwise there is no live customer support (just a bot who says "you can cancel for next year's billing". This app needs to be investigated and completely removed.
Not only were there only 4 or 5 actual broadway titles and very little else.
When I went to active the trial my credit card was charged $299 (no free trial and $100 more than advertised.
Going into the account, after signing up the amounts were drastically different.
When you look for a cancellation link it says "contact Apple" luckily Apple look after customers so I got my money back.
Otherwise there is no live customer support (just a bot who says "you can cancel for next year's billing". This app needs to be investigated and completely removed.
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Horrible
Don’t sign up for this. It’s ridiculously hard to cancel a subscription. Apparently once you’ve subscribed you can’t unsubscribe. Still trying to figure out how to get out of this.
App not opening
Any time I open the app it shows the opening screen , and then blacks out and closes. In general, the iPhone app is quite clunky…
don’t get this
If your whole point is to make theatre accessible why make it a subscription only thing??? Smh
What happened??
I got a subscription last year and absolutely loved the wide range of musicals and ballets that were on the app/ website. When I went to look for something to watch last night I had been logged out and my password had to be changed. When I was finally able to log in the app was completely different! My favorites folder was empty and most of what I had favorited was no longer on the app, the selection is a lot smaller, and the app is more of a pain to use.
I'm seriously reconsidering renewing next month unless something changes. $200 a year for what is currently available isn't worth it.
I'm seriously reconsidering renewing next month unless something changes. $200 a year for what is currently available isn't worth it.
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Locked out again
I have an active subscription, and every time I turn on the app it locks me out, then I have to log back in and then it tells me I don’t have a subscription that’s active. I reached out to Customer Service and they said that was because I first subscribe through Apple, and then I have to cancel that subscription and subscribe directly to them through their website. I did that and still having the same problems.
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Issue with Apple TV App
It’s extremely frustrating scrolling through shows on the Apple TV app since half a second after you hover over an item, the cover (with the very important title) disappears.
Horrible app
Credentials never save. Have to reenter each time. Support refuses to fix.
No Bueno
I was excited to download the app and watch shows like Kinky Boots and others in the promo. Sadly, I saw that they were nowhere to be seen. If you’re going to promo your shoes, make sure they stay in your platform.
Seriously, not worth it.
PS: Sad to see that the issues in the reviews haven’t been taken in consideration since I experienced most of the problems mentioned in reviews from 5 years ago.
Seriously, not worth it.
PS: Sad to see that the issues in the reviews haven’t been taken in consideration since I experienced most of the problems mentioned in reviews from 5 years ago.
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Não funciona mais
Parou de funcionar ha 3 meses, cobra mais caro que o site , que também não esta funcionando , e não reconhece a inscrição. E o suporte nunca responde. Muito triste pois era um dos meus apps favoritos! RIP
One of the worst streaming apps
This is literally one of the worst streaming apps I’ve ever had. It’s so inconsistent and there’s so much latency and so unreliable. This is why I will not continue the subscription.
Stopped working across all platforms
I purchased a Mother’s Day subscription for my mother and have renewed it year over year. She really enjoyed the shows but suddenly it asked for a subscription when we select any show to watch even though we have confirmed we have 4 months left on the current subscription. Contacted customer support and none of the troubleshooting recommendations have worked. We have tried the website and apps on iOS and Roku. Won’t renew this year.
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false advertising
i’m so upset because i got this for the sole purpose of watching kinky boots because it shows it on the app advertisement and it’s NOT EVEN ON THERE????
Saw some awesome stuff WHEN it worked :(
My husband gave me year subscription for Christmas last year, and I have watched some amazing shows. Though there isn’t a ton of content, I have LOVED and been so moved by some of what I have seen.
Unfortunately, the app is horrible. It bumps ,me out again and again, which is a pain. Worse than that several times it has said I don’t have a subscription, when I do… so that ,means asking my husband ( since he bought it) to reach out and to get it working again. This last time we have gone back and forth with Customer Service, and have finally given up. I haven’t been able to get it to work in months, and some of this is my fault because I don’t stay on top of the problem…but it’s like life is too short for apps that don’t work. Also this is not device exclusive - it doesn’t play on my phone/iPad, on the tv, or on the computer.
I’m not saying don’t buy this, but know that you are probably going to have to work to use it.
Unfortunately, the app is horrible. It bumps ,me out again and again, which is a pain. Worse than that several times it has said I don’t have a subscription, when I do… so that ,means asking my husband ( since he bought it) to reach out and to get it working again. This last time we have gone back and forth with Customer Service, and have finally given up. I haven’t been able to get it to work in months, and some of this is my fault because I don’t stay on top of the problem…but it’s like life is too short for apps that don’t work. Also this is not device exclusive - it doesn’t play on my phone/iPad, on the tv, or on the computer.
I’m not saying don’t buy this, but know that you are probably going to have to work to use it.
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Such a great idea
Amazing
Non funziona è una truffa
La app è lentissima e da qualche giorno il mio account ha smesso di funzionare non ostante abbia una sottoscrizione annuale che scade a maggio 2025. Ho scritto all’assistenza ma nessuno mi ha risposto. Inoltre l’abbonamento è molto caro ma la maggior parte dei titoli non sono disponibili in Europa. Di sicuro non rinnoverò l’abbonamento oltre al fatto che chiederò un rimborso per i giorni persi a causa di questo disservizio.
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take what you can get
i love the idea of this app so much and the only things i’d say are wrong are how much it buffers/how long it takes to load everything and then the price compared to the selection, but for price and selection i can also understand, it’s just a bit annoying but hey you take what you can get when you can’t spend a million dollars on broadway tickets. :)
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Kiss Me Kate
Always stalling. Very disappointed with this app
Great! A Question, However
Before I ask my question, I’d like to say that the app has gone through some great improvements since I first downloaded it. However, I do have one question/critique:
Will there be a future where we can download shows onto our mobile devices for offline use? It would be nice to be able to watch without Wi-Fi or using cellular data. A lot of other streaming platforms do it (Netflix, Prime, National Theatre @ Home, etc., Dropout). Is it something to do with union rules? As a Broadway lover, some clarity as to why would be much appreciated!
Will there be a future where we can download shows onto our mobile devices for offline use? It would be nice to be able to watch without Wi-Fi or using cellular data. A lot of other streaming platforms do it (Netflix, Prime, National Theatre @ Home, etc., Dropout). Is it something to do with union rules? As a Broadway lover, some clarity as to why would be much appreciated!
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