Disappointingly basic app
I’m really enjoying the bike, but the app is a genuine disappointment. You can’t manually reset the trip distance – you have to switch the whole bike off and back on again. Once a ride has ended and the bike is switched off, there’s no useful record of how far you actually rode, so you can’t even look back at your previous journeys.
Instead, there’s a strange “Progress” section with gamified distance goals. I honestly don’t understand why development time has gone into telling me I’ve cycled the equivalent distance from the Brompton factory to Big Ben when the app doesn’t provide basic functions like a manually resettable trip counter and a history of individual ride distances.
These feel like very obvious features for an electric bike app, not optional extras. Everyone using this app has spent a considerable amount of money on a Brompton Electric, and the accompanying app should be much better than this.
I really hope Brompton addresses these basics in an update soon.
Instead, there’s a strange “Progress” section with gamified distance goals. I honestly don’t understand why development time has gone into telling me I’ve cycled the equivalent distance from the Brompton factory to Big Ben when the app doesn’t provide basic functions like a manually resettable trip counter and a history of individual ride distances.
These feel like very obvious features for an electric bike app, not optional extras. Everyone using this app has spent a considerable amount of money on a Brompton Electric, and the accompanying app should be much better than this.
I really hope Brompton addresses these basics in an update soon.
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Broken
Broke after last update cant even see the bike
Worst app I use
Have the original g line electric so no handlebar control. After recent updates I now always have to connect twice, second after rebooting app, to get it to actually connect and show battery status and green connected icon. Usually when I’m in a hurry it’ll force me to re login in and then go through the connect twice nonsense. So irritated by this, really takes the shine off what is a really expensive bike. Other glitches included not remembering last power setting and connecting with 0 assistance as default. No range prediction on app? Or just user error? Frustrating experience.
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Constantly getting signed out
I can’t just stay signed in. Very annoying. Please fix this. Everything else is secondary.
Bike missing
I also have the problem reported in another comment where my bike which has worked for 4+ heads is suddenly missing from my account.
This app is too complicated. It shouldn't even require a login, and the fact that it not only requires one but logs me out every few weeks asks me to type my password WHEN I'M RIDING MY BIKE is a bizarre design choice. Last time I needed to shift gears at a stop light I had to review a terms of service too!
This app is too complicated. It shouldn't even require a login, and the fact that it not only requires one but logs me out every few weeks asks me to type my password WHEN I'M RIDING MY BIKE is a bizarre design choice. Last time I needed to shift gears at a stop light I had to review a terms of service too!
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