Constantly getting signed out
I can’t just stay signed in. Very annoying. Please fix this. Everything else is secondary.
Bike missing
I also have the problem reported in another comment where my bike which has worked for 4+ heads is suddenly missing from my account.
This app is too complicated. It shouldn't even require a login, and the fact that it not only requires one but logs me out every few weeks asks me to type my password WHEN I'M RIDING MY BIKE is a bizarre design choice. Last time I needed to shift gears at a stop light I had to review a terms of service too!
This app is too complicated. It shouldn't even require a login, and the fact that it not only requires one but logs me out every few weeks asks me to type my password WHEN I'M RIDING MY BIKE is a bizarre design choice. Last time I needed to shift gears at a stop light I had to review a terms of service too!
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Terrible app update
Keeps asking me to register my bike every time I use it. Really frustrating… no update to fix this and I can’t install the old version. Very poor! Having to run the bike without the app.
Prompts me to add bike
There is a new bug when first opening the app with update 3.2.0. It prompts me to add a new bike. First I tried adding my previously already added bike but it wouldn’t work. The fix I discovered is to log out then log back in and magically my previously added bike appears and it no longer asks me to add a bike.
This would be fixed If you removed the requirement to login to pair via Bluetooth.
This is very annoying because every time I open the app and try to reconnect my bike, I have to log out and log back in. This would be impossible to do for people temporarily without internet connection.
I thought the new update was supposed to make it easier to connect to your bike. I preferred the old version. Where it automatically reconnected via Bluetooth.
This would be fixed If you removed the requirement to login to pair via Bluetooth.
This is very annoying because every time I open the app and try to reconnect my bike, I have to log out and log back in. This would be impossible to do for people temporarily without internet connection.
I thought the new update was supposed to make it easier to connect to your bike. I preferred the old version. Where it automatically reconnected via Bluetooth.
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Please Help Me, Brompton!
This app is a mixed bag. I’ve had my electric Brompton since September 2025 and mostly the app has been functional. Typically the worst case is that it takes a while to connect to the bike. Sometimes toggling the Bluetooth on and off helps this. But since a recent update, the app removed my bike from the app and prompted me to add a serial number to add my bike (again, something I did back in September). Now, whenever I attempt to add my bike back in the app using the serial number I get an API error message and it doesn’t work. I’ve messaged Brompton customer supporter, but perhaps the developers here check more often and could help me. Thank you in advance for your support!
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