Awful
I’m not sure whether you’ve tested how your app actually appears on iOS in practice. You have about 25% of the screen useable the rest just a blank screen. It’s so frustrating that it put me off using your service and your bikes !!!
Dreadful sign and app
I had a nightmare trying to get signed up to the app in the first place. Numerous emails to customer service as no one answered the phone. Finally got logged in and the app is completely unusable and buggy. Not even managed to hit a bike. Dreadful experience from what is meant to be a premium brand.
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Brompton’s great app, is pants
Brannon hire is a fantastic concept. But the app falls very short in terms of quality and functionality. You can’t see what card you are using you can’t see if it expires and there are several glitches in the app.. so if it works, you’ll feel kind of grateful!!
Cannot confirm bike retu
Easy to get the bike and good quality bike. I used this for the first time and after I returned the bike there was no clear notification that bike was returned. I called the helpline but apparently it takes 15 mins to scan to confirm satisfactory return of bike
Impossible
So rather than show the shops that have bikes available to rent and then list if they have a bike to rent the shop itself fails to appear on the app at all and with booking only available 24 hours in advance it makes hiring a Brompton virtually impossible. So planning a holiday and renting a Brompton does not work at all. It’s a badly designed app and badly managed with poor support and advice. I genuinely would not bother and just try to research and find bike rental online. As a Brompton wonder since 2006 this app is an embarrassment to what I’ve always considered to be a good company.
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