In a dire state
I’ve been using Starling bikes for a while now, when they were known as Beryl Bikes. I’ve never seen them in this bad of a state as they are in now. For almost every ride I’m onto customer support because the bike doesn’t release but my journey is started, or a bike doesn’t lock properly. In the rare chance that a bike does unlock there’s a likely chance something is wrong with it, from non existent brakes, to broken chains and loose seats that can’t be tightened.
The customer service however is excellent, really friendly people, but it’s massively overshadowed by the poor quality of the bikes.
The customer service however is excellent, really friendly people, but it’s massively overshadowed by the poor quality of the bikes.
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Very unreliable
Good idea in theory but I’d say 70+% of the time I try to use the bikes the don’t work. The lock stations are not fit for purpose and don’t work. Pls start collecting data on how many people try to use and can’t because you really need to improve your service or Manchester Council need to revoke your license for someone who can provide the service efficiently
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Completely useless
Installed app. Biking rack outside hotel. App says it isn’t. Scan bike. App says it’s not available. It’s right there! Down road, 2 bikes in rack. Also ‘not available’. I walk across town. Return journey, three bikes in rack, none scan. Next day, leaving hotel, rain approaching behind me. I’ll beat it to my show so long as one of these five bikes in the rack is actually useable. But of course not. 3 days in MCR, 11 bikes that won’t scan, 0 journeys competed. Manchesterism? I was considering using Starling Bank but not any more.
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An incredibly frustrating process
With all the extra steps you have to unlock and lock the bike properly it ends up feel like it has take longer than just walking somewhere with significantly more stress. A great idea but somehow implemented so so poorly.
Unreliable
There clearly isn’t enough maintenance on the bikes/locks because you can go to a stop with multiple bikes and none will work. Yet the app will still tell the next person that the bikes are there, even after multiple people have failed to unlock them.
