Jesus
I’ve just been charged 30 quid for nothing like please give me my money cheers
Don’t use
Bad
Manchester please just get rid
Dreadful. Holding back a great city out of sheer incompetence.
Awful service, scammers
Every other bike has some fault with it and then they will charge you 10 pounds for not locking it up properly despite you following all the instructions. They offer a bad service than charge you fines for their faulty bikes. Rarely get a good bike that doesn't have something wrong with it
sucks
lots of bikes are broken or cannot be released.whats the point of renting it….?
Very unreliable
1 out of 7 bike will be released if you’re lucky. The bikes are awful. There is no place for your phone to follow the road. You have to pedal so fast like an idiot to move even 10 meters because there are only 3 levels and not 7 as it should be
NEEDS SCRAPPING ASAP
So so so bad, every time awful, in every way. I can’t even begin to write all the things wrong with This service, it’d be too long
The worst experience
As someone who takes bike shares and travels frequently, this was by far the worst one that I've ever experienced and the most complicated, with the worst user interface.
From the beginning you download one app just for you to see, of course, whether there is a bike share near you in the first place. I figured I was in the city center by Piccadilly that there would be lots of options nearby me but you can't actually see if there are any bike shares until you put in your credit card information. That was strike number one.
I put in my credit card information only to be told that I have to download another app to see where the bikes are. When you are traveling and in another country, data is usually at a premium. After spending a couple of minutes to download the first app just to put in my credit card information, I now have to spend another two or three minutes downloading another app just to see if there are bikes on the map.
I then download the second app, which is the app that I'm commenting on now, only to find that it doesn't even geolocate you automatically to see if there are bikes nearby you. I see a map with what looks like hundreds of bike stations but I don't even know if any one of them is near me or where their distance is because it does not automatically geolocate me.
I then click on "bikes near me" only for it to load and load and load and not move anywhere. Finally I just give up and call an Uber.
From the beginning you download one app just for you to see, of course, whether there is a bike share near you in the first place. I figured I was in the city center by Piccadilly that there would be lots of options nearby me but you can't actually see if there are any bike shares until you put in your credit card information. That was strike number one.
I put in my credit card information only to be told that I have to download another app to see where the bikes are. When you are traveling and in another country, data is usually at a premium. After spending a couple of minutes to download the first app just to put in my credit card information, I now have to spend another two or three minutes downloading another app just to see if there are bikes on the map.
I then download the second app, which is the app that I'm commenting on now, only to find that it doesn't even geolocate you automatically to see if there are bikes nearby you. I see a map with what looks like hundreds of bike stations but I don't even know if any one of them is near me or where their distance is because it does not automatically geolocate me.
I then click on "bikes near me" only for it to load and load and load and not move anywhere. Finally I just give up and call an Uber.
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Rubbish service, waste of time
You are able to pick up 1 out of 7 bikes, and even that one you pick up is faulty 9/10.. aaand if you manage to can go somewhere either the stations don't work to leave you bike or the app doesn't pick it up... it's very poor service and there's no sign of improvements. Just wasting your time
The bikes are great when they work (which is pretty rarely)
The bikes never unlock the stupid gate system just jams all the time. There’s also definitely not enough electric bikes but that’s just because i’m lazy haha
Appalling Bikes/Staff/App
Absolutely appalling hands off approach to transport/safety. The chain broke as I was coming into a crossing causing a near crash. This was my first time using the app and the last. I reported this to the staff on the app. Long wait times + useless resolve.
Useless.
Useless.
Unreliable - time wasting service
I don’t think I’ve been so dissatisfied and disappointed with a service. I’ve tried 7 different bikes in total today all in different locations none of which would unlock or work. There was always some form of technical difficulty each time. This isn’t the first time this has happened to me. It’s just not good enough. The seats are also shyte as a majority of them don’t seem to stay in one place and you eventually find your arse touching the top tube and your knees coming into your chest as the seat gradually slides down whilst riding them. They are not safe at all. You’re asking people to pay for a membership with you, so “they can save money” - don’t bother, save your money and save your time. I don’t see what makes you think you’re allowed to charge for something that hardly works. Please get this sorted, it’s ridiculous especially as we are promoting this whole healthy alternative way of transport. Hopefully someone will seethis cheers.
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In a dire state
I’ve been using Starling bikes for a while now, when they were known as Beryl Bikes. I’ve never seen them in this bad of a state as they are in now. For almost every ride I’m onto customer support because the bike doesn’t release but my journey is started, or a bike doesn’t lock properly. In the rare chance that a bike does unlock there’s a likely chance something is wrong with it, from non existent brakes, to broken chains and loose seats that can’t be tightened.
The customer service however is excellent, really friendly people, but it’s massively overshadowed by the poor quality of the bikes.
The customer service however is excellent, really friendly people, but it’s massively overshadowed by the poor quality of the bikes.
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Very unreliable
Good idea in theory but I’d say 70+% of the time I try to use the bikes the don’t work. The lock stations are not fit for purpose and don’t work. Pls start collecting data on how many people try to use and can’t because you really need to improve your service or Manchester Council need to revoke your license for someone who can provide the service efficiently
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Might as well scrap the lot
Been charged for bikes that won’t unlock too many times to count, just the government being scummy and doing the bare minimum as usual
Terrible
Terrible. Tried 4 different bikes from different parking bays and none of them would unlock. All said “wiggle the yellow handle and try again”…. Which didn’t work
Nearly useless
About a 15% chance of it unlocking, if less than 6 or so bikes at a stand it is not worth even trying. It will also still take your money half the time even when it doesn’t work.
Completely useless
Installed app. Biking rack outside hotel. App says it isn’t. Scan bike. App says it’s not available. It’s right there! Down road, 2 bikes in rack. Also ‘not available’. I walk across town. Return journey, three bikes in rack, none scan. Next day, leaving hotel, rain approaching behind me. I’ll beat it to my show so long as one of these five bikes in the rack is actually useable. But of course not. 3 days in MCR, 11 bikes that won’t scan, 0 journeys competed. Manchesterism? I was considering using Starling Bank but not any more.
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Absolutely useless
Doesn’t work most of the time
Never work
The bikes very rarely unlock, I would not rely on this as a mode of transport. In a bay of many bikes I would say only 1 out 5 would unlock. Issue seems to have gotten worse in recent weeks
