An incredibly frustrating process
With all the extra steps you have to unlock and lock the bike properly it ends up feel like it has take longer than just walking somewhere with significantly more stress. A great idea but somehow implemented so so poorly.
Unreliable
There clearly isn’t enough maintenance on the bikes/locks because you can go to a stop with multiple bikes and none will work. Yet the app will still tell the next person that the bikes are there, even after multiple people have failed to unlock them.
The bikes never work
Hardly any in old Trafford and when they are the contactless scanners have been smashed off, or they just don’t work.
And why are there STILL no bikes in Levenshulme? It’s ridiculous.
Overpriced too
And why are there STILL no bikes in Levenshulme? It’s ridiculous.
Overpriced too
Hit and miss at best
App requires a strong signal to work fast else you’ll be stood waiting for a bike quite a while even if it says you have 4G.
It’s often quicker for me to tether off another phone, even if I have enough signal to operate other apps.
It’s often quicker for me to tether off another phone, even if I have enough signal to operate other apps.
Horrible customer service by Scott
Had issues with my ride because of the app, contacted customer care, Scott was not only not helpful but also very hostile in helping. Didn’t get any help, delete the app, walking is a better option.
customer service scott in particular is more horrible than the bikes itself
got their electric bike, died on me within few mins, switched to another one, worked great until i had to pause and unpause, had to contact customer service, who ended the ride, told me to unlock a gain in few minutes, said will refund me for minutes. asked about refunding unlock fee for faulty bike, said no and then for no reason became super mean. said its my fault and no refund for unlock fee, choose to walk than pay to unlock the bike again to finish my journey. worst customer service ever received. don't trust they will refund me for the ride they ended because of bike fault. just take uber, atleast their customer service wont dismiss you.
Show more
Serious Question
Do you collect data on how many times customers unsuccessfully try to unlock bikes? Surely you must, in which case you must know how inconsistent the bike ranks are. I can confidently say that of the times I’ve tried to use your bikes they haven’t unlocked more than 50% of the time. There’s a bike by my house that has literally been there for at least a month 😂. There’s clearly so little care and thought put into this and it’s consistently an awful experience but damned if you do and damned if you don’t coz buses are also incredibly inconsistent. Truly awful service but so obvious no one cares.
Show more
Bad service and even worst operational management
I used this service as a more sustainable form of transport to university. Always tried to have a positive impact by reporting damage or issues. However, they blocked my account due to suspicious activity and won’t investigate it. I had evidence that I done nothing wrong and they still chose to ignore me. These bikes get abused by the Manchester youth and management do not care about this. Terrible service that causes you more stress than driving a car during rush hour.
Show more
Took my money
I bought a bike and I took £12.30 of me
Terrible bikes that always have issues
These bikes are a nightmare. Half the time you go to use them, they either aren’t available, say they’re unlocked but won’t ride properly, or won’t lock when you’ve finished riding them. When you finish riding the bike, if it won’t lock properly, they give you a minute timer before charging you £10-£20 without any consultation. Avoid using these bikes as best you can
Show more
£10 fines
Every time you drop a bike you will need to take 3 pictures, front wheel , back wheel locked and the bike clearly in a docking station with the bike reg. they will charge you if you cannot provide evidence you did this and it happens about 25% of the time.
Rubbish
Endless bizarre card and unlock fees terrible maintenance and a locking system designed by primary school children. May aswell get an uber when all the costs have added up
Nice one
Nice oneeeee
Useless design
The design of this bike system is the worst maintained and most over complicated I have ever seen. Half of the bikes I have tried to use in Manchester do not work and about half of the docking bays when returning them are broken. The value exchange between using this system is therefore massively detractive. Why you need a ludicrously engineered front and back locking system I do not know. A company as innovative as Starling Bank should really have thought twice about being associated with an appallingly designed solution.
Show more
!!!WATCH OUT FOR THE Out of zone charge ££££
Be very careful be aware of the Out of zone charge make sure you’re staying in map on the app otherwise you will be charged extra. for a 24 minute bike ride cost me £26 because the app didn’t say their will be added charges for going OUT OF ZONE think their should be a warning tbh
Manchester Bikes
I actually like riding these bikes, they're well designed. The issue with this app is actually getting a bike to ride. Maybe 29/30 of the bikes I've tried in the past week do not work - be it normal or electric (Manchester). When I use them as a time saving mechanism, this ruins it obviously. No more
Show more
Unlocks never work
Bikes are great, especially the new electric ones. Only issue is most the time the bikes just don’t unlock from the docking station or aren’t available. Why are there so many bikes that you can’t unlock?
Bikes are dysfunctional
First bikes parked don’t all unlock so you end up having to guess which bike is available. We eventually go to some bikes to unlock we tried at total of 3 bikes and none of them worked properly - wheel was stuck, chain loose, pedals not turning.
Will never try again after trying once.
Will never try again after trying once.
Awful
Don’t bother with this app it’s a complete waste of time. Line scooters are way better and actually work consistently.
Poor service
Poor service I do not recommend using this service if you have anywhere to go just uber it because they will over charge you for a problem their service causes so be very careful as a trip can go from 5 to 15 pounds very quickly
