Awful
I’m not sure whether you’ve tested how your app actually appears on iOS in practice. You have about 25% of the screen useable the rest just a blank screen. It’s so frustrating that it put me off using your service and your bikes !!!
Dreadful sign and app
I had a nightmare trying to get signed up to the app in the first place. Numerous emails to customer service as no one answered the phone. Finally got logged in and the app is completely unusable and buggy. Not even managed to hit a bike. Dreadful experience from what is meant to be a premium brand.
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Brompton’s great app, is pants
Brannon hire is a fantastic concept. But the app falls very short in terms of quality and functionality. You can’t see what card you are using you can’t see if it expires and there are several glitches in the app.. so if it works, you’ll feel kind of grateful!!
Cannot confirm bike retu
Easy to get the bike and good quality bike. I used this for the first time and after I returned the bike there was no clear notification that bike was returned. I called the helpline but apparently it takes 15 mins to scan to confirm satisfactory return of bike
Impossible
So rather than show the shops that have bikes available to rent and then list if they have a bike to rent the shop itself fails to appear on the app at all and with booking only available 24 hours in advance it makes hiring a Brompton virtually impossible. So planning a holiday and renting a Brompton does not work at all. It’s a badly designed app and badly managed with poor support and advice. I genuinely would not bother and just try to research and find bike rental online. As a Brompton wonder since 2006 this app is an embarrassment to what I’ve always considered to be a good company.
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Good bikes, shockingly horrific service
The Brompton bikes are good. While it is easy to book a bike and return it, it is impossible to change your payment details without calling somebody during office hours. So what happens when your card expires is that they then harass you and block you from using the service and then you have to make phone calls when convening with yourself to try and sort out their terrible mess. It is currently 2026 and I see no reason, apart from complete incompetence, for such a Byzantine service.
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Dispontment
We hired two bikes and one of them had a flat tire and we had put to return it and get a new one. Even though we returned the bike properly (it was no longer even showing on the app any more) we have been told by the customer service that we did not put it back properly and we have to go back to the dock. The customer service agent informed us only after we rang them back when they told us they would be looking into this and let us know which did not happen and after we called them again the agent was rude and said things like how many times do I have to tell you you cant hire a bike on the same day and stuff like that. Worst customer service ever. Not helpful at all. I wont be hiring with them again.
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Do not use
It doesn’t work. Verification doesn’t work. Number doesn’t work. App doesn’t work. Complete waste of time. Customer service is awful (doesn’t work). Please don’t waste your time even attempting this service.
Poor condition of the bicycle
It took only 15 of riding that the bike became very difficult to move - I guess the mechanic tuned the brakes so tight that eventually they were blocking the back wheel , also the door of bay 11 on Regents Place dock didn’t open and I missed my train and only then came back to pick up my bike when finally I could get hold of the support.
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Hard to find stations
It’s very difficult finding a station, but otherwise it’s quite slick
Dont ask for ID and then restrict me from submitting one?
title says it all. This service is ultimately useless.
Useless
Won’t let you verify so you can never use it. Error message pops up and never resolves anything
Hard to use
It’s pretty clunky. Needs sorting. Also can’t just look without putting in card details (when signing up)
Terrible UI & Authentication
Simply doesn’t work
Unusable app
As any others have pointed out this app is unusable I’m not even able to register
Dreadful. Still not working
Can’t login, can’t hire a bike. Just a blank screen when I try. Just a complete waste of time. Avoid.
Good idea poorly executed.
I like the idea and I can see the advantages; widened transport possibilities for users and expanded exposure for the Brompton brand. Down side is the iPhone app, which plain just will not load due to difficulties with the registration process. This needs fixing and soon.
Terrible service
Such inconvenient and inefficient app. I’m soooo fking disappointed
poor design app lot of bug
When I do the identification, the camera doesn’t work even I already give the permission to use my camera
Terrible app
Absolutely terrible experience using the app / hire service / resulting in wasted time / missed appointments etc
