Hard to use
It’s pretty clunky. Needs sorting. Also can’t just look without putting in card details (when signing up)
Terrible UI & Authentication
Simply doesn’t work
Unusable app
As any others have pointed out this app is unusable I’m not even able to register
Dreadful. Still not working
Can’t login, can’t hire a bike. Just a blank screen when I try. Just a complete waste of time. Avoid.
Good idea poorly executed.
I like the idea and I can see the advantages; widened transport possibilities for users and expanded exposure for the Brompton brand. Down side is the iPhone app, which plain just will not load due to difficulties with the registration process. This needs fixing and soon.
Terrible service
Such inconvenient and inefficient app. I’m soooo fking disappointed
poor design app lot of bug
When I do the identification, the camera doesn’t work even I already give the permission to use my camera
Terrible app
Absolutely terrible experience using the app / hire service / resulting in wasted time / missed appointments etc
Request denied
App kept saying Request could not be completed when I asked to hire after I registered. Frustrating.
Terrible app
The app is glitchy, didn’t get my first submission of details and customer service isn’t the best, not sure it’s worth the bother.
Very bad experience
Don’t click on the support menu button because you will never be able to see the home menu afterwards. The support button opens up a large pop up that never goes away unless you uninstall and reinstall app. Hiring bike service works but app experience is bad. Also, would be nice to clearly show how many bikes/ return spots are available so that can coordinate with friends where to hire and return them instead of guessing.
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So slow and buggy
Had to submit my id 4 times before is went through. The app is self is very laggy. I have old screens that are just stuck which makes no sense. I dropped off the bike and wanted to pick up a new one 3 hours later and the app is still showing that I haven’t dropped off the bike.
The app is not encouraging for users at all, I’d rather get a limebick at the point
The app is not encouraging for users at all, I’d rather get a limebick at the point
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App does not work
App does not work
So not user friendly
The app is quite rubbish, keeps jumping to the payment page while I was suspecting if I should put my payment detail there
Terrible app, terrible customer service
I used the Brompton bike hire, and as far as the bike itself, it was great. Almost new condition, £5 for 24 hours is cheap, however, the app itself doesn’t load fully (half the screen is white), customer service is terrible too; I had difficulty unlocking the bay, so called the emergency helpline, however, it had opening hours 6-8am and 6-8pm if I remember correctly? Very strange. There is a customer helpline but that number didn’t work on my phone or my partners phone. The lady on the phone was so rude to me when she was explaining how to operate the bay and made an assumption that it was my fault. Brompton have amazing bikes, and I have now bought one myself, but the hire system is appalling.
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Unusable
Everything about the app is designed to make it difficult to hire a bike. It takes dozens of attempts to move through each step, if you’re lucky.
Faulty App
Several attempts to install App blighted by a blank page and an ever present chat page when trying to report it. Bin the the App!
Unpleasant experience
This app needs to improve:
- Bike docks should be listed even when no bikes are available, otherwise it is confusing.
- Colour code of the availability could be explained. It would also be helpful to know the number of bikes in the dock.
- It is difficult to use the chat function. A big white square appears and block most of the space. Then the space to write is tiny with minuscule character size.
- Bike docks should be listed even when no bikes are available, otherwise it is confusing.
- Colour code of the availability could be explained. It would also be helpful to know the number of bikes in the dock.
- It is difficult to use the chat function. A big white square appears and block most of the space. Then the space to write is tiny with minuscule character size.
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The App just doesn’t work
I’ve tried to register a dozen times. The app tells me it can’t continue or simply freezes on the page that would offer an opportunity to submit ID. I hope the bikes work better than the IT.
When you open a support chat you can't get rid of it
The app is incredibly frustrating if you open a chat for support, there is no way to close it even if you restart the app and click end chat.
