The app could be better
The app is functional, but there's a lot of small design choices that make it worse.
The icon stands out in dark mode because of the grey background. It would be nice to use the darker variant that almost all apps use (including Apple's) with proper support for tinted variants.
The "new" red badge on the "more" button is terrible UX because it's always there.
The bottom bar is a really lazy attempt at replicating the liquid glass design. Just use a native TabView, it looks better. The chat button is genuinely horrible UX since it opens an entirely separate web page and start the chat without any confirmation.
Most of these are easy to fix, for some new functionality is needed, like it would be better if the app had a proper interface for the chat instead of embedding a web view which makes it look clunky.
The icon stands out in dark mode because of the grey background. It would be nice to use the darker variant that almost all apps use (including Apple's) with proper support for tinted variants.
The "new" red badge on the "more" button is terrible UX because it's always there.
The bottom bar is a really lazy attempt at replicating the liquid glass design. Just use a native TabView, it looks better. The chat button is genuinely horrible UX since it opens an entirely separate web page and start the chat without any confirmation.
Most of these are easy to fix, for some new functionality is needed, like it would be better if the app had a proper interface for the chat instead of embedding a web view which makes it look clunky.
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Useless
Absolutely useless. I tried for two whole days to make an account and the app would not go.past the verification steps.
Top
Foarte util și ușor de operat
Ok
I don't like the "only autofill" verification codes. If that doesn't work you cannot manually put in your code because așa vreți voi. Please go in and fix that useless "feature". Kind regards!
BT pay
Very good aplication easy to use ,best banking app from România
Gabi
Super
Response from developer
Buna! Iti multumim pentru feedback-ul pozitiv! Ne bucuram sa stim ca experienta ta cu BT Pay este una placuta. 😊
Excelent
Aplicația merge foarte bine , este foarte utilă !!
1 out of five stars
Cea mai aiurea aplicație
Unable to Access BT App and Complete Identity Verification
Dear BT Customer Support,
I already have an account with BT, but I am currently unable to access and identify myself through the mobile app.
When my account was originally set up, I did not register a Romanian phone number because I did not have one. At the time, I also understood that a UK phone number could not be used.
Several years ago, I visited the bank in Cluj and specifically requested that my identification details be updated using my valid passport, as my Romanian ID had expired and I no longer use it. I was informed that my details had been updated accordingly.
I recently tried to access the BT app after seeing that it is advertised as being available for use from anywhere. However, I am unable to complete the identification process. I have already contacted the bank and explained the situation, including that my current identification details should be registered using my passport.
I was then advised to enter my Romanian phone number. As I have already explained, I have never had a Romanian phone number associated with this account, so I cannot provide one.
At the moment, I feel that I am being sent back and forth without receiving a practical solution. I would appreciate it if someone could properly review my account history and confirm how I can verify my identity and access the app using my current UK phone number and valid passport.
There also appears to be a technical issue with the app. When I attempt to proceed, it remains stuck on a loading circle and does not progress any further.
Please investigate both the account verification issue and the apparent technical problem with the app, and provide clear instructions on how I can regain access.
I already have an account with BT, but I am currently unable to access and identify myself through the mobile app.
When my account was originally set up, I did not register a Romanian phone number because I did not have one. At the time, I also understood that a UK phone number could not be used.
Several years ago, I visited the bank in Cluj and specifically requested that my identification details be updated using my valid passport, as my Romanian ID had expired and I no longer use it. I was informed that my details had been updated accordingly.
I recently tried to access the BT app after seeing that it is advertised as being available for use from anywhere. However, I am unable to complete the identification process. I have already contacted the bank and explained the situation, including that my current identification details should be registered using my passport.
I was then advised to enter my Romanian phone number. As I have already explained, I have never had a Romanian phone number associated with this account, so I cannot provide one.
At the moment, I feel that I am being sent back and forth without receiving a practical solution. I would appreciate it if someone could properly review my account history and confirm how I can verify my identity and access the app using my current UK phone number and valid passport.
There also appears to be a technical issue with the app. When I attempt to proceed, it remains stuck on a loading circle and does not progress any further.
Please investigate both the account verification issue and the apparent technical problem with the app, and provide clear instructions on how I can regain access.
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Nu pot accesa conturile
Pe aplicație zice ca poți accesa conturile din aplicație și să faci transferul din contul în lire în contul în lei dar nu funcționează pe iPhone
Excelenta
Excelenta si profesionalism
Eroare înregistrare
Vă rog să vă actualizați aplicația am încercat acum 3 zile să îmi fac cont, iar azi după ce am dat să-mi fac cont zice ca am încercat de prea multe ori în ultimele 24 de ore
Response from developer
Salut! Ne pare rau pentru experienta avuta 😕 Te rugam sa ne scrii la contactbtpay@btrl.ro, impreuna cu numarul de telefon folosit la inregistrare si o captura a mesajului afisat, pentru a putea verifica punctual situatia si a te ajuta.
Execelenta aplicatie
Excelenta banca!
Nu merge pe iPhone 16 Pro Max
Nu poți trece la pasul în care se face poza la cartea de identitate deoarece butonul de Continua nu face nimic.
La transferuri foarte proasta calitate
Zero
Response from developer
Salut! Apreciem ca ti-ai facut timp sa ne transmiti aceasta impresie. Ne pare rau pentru neplacerile intampinate. 😔 Daca ai nevoie de ajutor, suntem disponibili la 0264 308 028.
Probleme cu aplicația
Problem cu aplicația pe iPhone 11 Pro, deschid aplicația și se blochează automat o închid o redeschid la fel aceiași problemă, îi dau restart la telefon tot aceiași problemă, ecranul practic îngheață pe aplicația nu face nimic,nu pot face nimic și am nevoie de aplicație!
Response from developer
Buna! Ne pare sincer rau pentru experienta neplacuta. Ne dorim sa te ajutam cat mai repede, asa ca te rugam sa ne trimiti mai multe detalii la contactbtpay@btrl.ro sau sa ne contactezi la numarul 0264 308 028. Te asiguram ca lucram constant pentru a imbunatati aplicatia si experienta oferita.
Proper BS
I have tried to register, unable to succeed as of course as a Romanian national I don’t have no more my national ID which have been taken from me 15 years ago by the Embassy in London (because I don’t reside in Romania no more , however, I do go to my homeland each year at least 3 times). simply doesn’t make sense , I have tried to identify myself with my passport but of course again didn’t work. After numerous attempts in the end I give up.
Not the most easiest app to work with. Requires a lot of improvements. Waste of time.
Not the most easiest app to work with. Requires a lot of improvements. Waste of time.
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Dezamagitor
Am trimis bani dintr-un alt cont al meu si banca mi-a luat deja 5 lei fara sa fou anunțat . Ce sa consideram ? Furt pe fata ?
Nu folositi
Este un jeg de aplicatie
iOS 26 icon
Please update the app icon to liquid glass so it will fit the iOS26 clear and tinted icon, at least change the icon background to black!!!
